WOW air

✅ Trip Verified | This is supposed to be budget priced airfare but is nothing of the sorts, in the end the price isn't even competitive comparable to other available airlines with same departures. So I travelled with WOW air on return from Copenhagen to Toronto with a layover in Reykjavik both ways. The price could have been half off with another airline, that granted has a longer layover than WOW. That being said, double the price of other airlines, with WOW does not include luggage which was another 180 dollars. On board services are so cheap, which would be alright if the same could be said of the ticket prices. Not even a complimentary glass of water on a 6 hour flight. All four flights in the course of my travel was delayed, with the final destination so late I missed my transport home costing me an additional 30 dollars. To top it all off I just arrived home without my luggage because WOW air displaced it along with about 15 other fellow travellers from the same arrival. They will send it to me if they find it, I dread hearing they lost it because I cant imagine they will not try to screw me out of due compensation. Deplorable business practices.

✅ Trip Verified | Flew Los Angeles to Keflavik and Amsterdam. WOW air is a terrible airline. The airplanes beside cheap seats don't have anything else. No monitors, no UBS port, nowhere to charge your phone etc.. Asked for a cup of water and was told I have to purchase a bottle of water for $3. The economy seats are extremely thin and lacks cushioning so they are very, very uncomfortable. They invest minimal in a plane so that it just takes off and drops you off with nothing else to offer. I had a bad backache when I arrived at my destination and it impacted my entire trip. I will never fly this airline as their goal isn't customer satisfaction but just to drop you from point A to point B in horrible seats.

✅ Trip Verified | Baltimore Washington to Stockholm via Keflavik. Leaving Baltimore/DC the flight was delayed by 3h due to the fact that WOW didn’t have equipment to de-ice storage hatch of the aircraft. So we missed the connecting flight in Keflavik. In Keflavik was a full chaos, with little competence to organize new flights or even queuing: wrong info, wrong lines, waiting w/o information and so on. Finally received hotel and food vouchers (to a budget hotel of course). When needed to leave to airport the next morning, the bus picked us up at 2.00 am! That’s 5h before our flight! Well, the bus was of course 30 min late, but hey, it’s ok at 2.00 am to wait in vain. At the airport we were checked to Copenhagen. Not to Stockholm where we were heading to. The person at the desk was super hostile when I said we needed to get to Stockholm, not Copenhagen. She just ticketed us to CPH. So, finally got the connecting flight to STO, but we needed to take the luggage out in CPH, check them again, go through security and so on. Not nice when my wife goes with crutches and we’ve 3 kids with us. Never, never again with WOW. When things go south, they only have a phone number to call, but nobody on the ground. Guess how long it takes to get through in the phone?

✅ Trip Verified | Baltimore to Reykjavik. Rock bottom low cost. Flight was nearly 3 hours late leaving due to cold-weather problems closing cargo door. (WOW's hot air blower was "broken" and at least 2 hours were spent trying to find a loaner from another airline, ultimately supplied by Southwest, with passengers onboard.) The seats are so uncomfortable that by the time the plane finally took off, remaining seated was already unbearable. Minimal leg room (tall people advised to choose another airline because knees literally will not fit in a normal position). Seats "recline" very slightly (given the short distance between seats, more would put the headrest in the face of the passenger in the seat behind). Seats also quite narrow. (The older aircraft on the second leg of my journey - Reykjavik-Barcelona - which was shorter, had more comfortable seats, oddly enough.) Lots of purple and cute slogans on everything to make the airline seem young and fun, but no amenities without paying extra. No anything without paying extra. Checked bag ($64.99), carry-on ($69.99). Note that passengers can bring one small "personal item" (purse, backpack, computer) and that an additional carry-on is extra in keeping with the low-cost tradition. Cabin crew grim, no doubt the flight is an ordeal for them as well. By the time you factor in all the extra charges (luggage, food, entertainment, even water), the ticket price is not that much lower than a full-service airline. Anyone who can afford to pay a little more and wants a comfort level somewhere above endurance should avoid this airline. Shudder to think of flying from the west coast to Reykjavik would be like.

✅ Trip Verified | My wife and I travelled from Pittsburgh to Frankfurt via Keflavik. Once we arrived in Frankfurt, my wife’s luggage was missing and we issued a lost luggage claim. We stayed in Germany for 4 days between December 28 to 31 and then travelled to Thailand. During this time, we were referred to different contract parties, none of which seem to take any accountability or initiative. The luggage was delivered to our German address 2 days after we left Germany and now we are in Thailand without knowing whether we we get the luggage delivered to Thailand or not. WOW Customer service is useless and the contractors that WOW is using in Germany have no clue what to do and how to communicate with each other. So, if you plan on checking luggage with WOW air, there seems to be a high chance it is getting lost and then it seems almost impossible to find out what is happening.

✅ Trip Verified | Los Angeles to Keflavik. You have to pay for a carry-on and there’s no point in spending extra on priority boarding, etc. because the airline separates “priority” from the general boarding line yet still lets both board at the same time! It’s disappointing that as a low-cost airline they do not offer free food or drinks to their customers. Overall, would not recommend, it would be best to splurge a bit more on a better quality airline.

✅ Trip Verified | Baltimore to Barcelona via Keflavik. I purchased a ticket 11/15/17, and before leaving the website noticed that the bag for which I paid on the outbound flight was not charged for the return flight; the new charge was absurd, so I called WOW air to cancel under the 24 hour rule (tickets purchased for a flight 7 days or more out are refundable per USDOT regulation if purchased on wow air US website (in this case) and cancelled within 24 hours). They agreed to cancel and refund. That was the easy bit. DOT regs require a refund to my credit card in 7 days. After intervention they finally paid up on 12/21/17. WOW air states that all tickets are non-refundable on their site; this is not the case as above; in addition, they seem to require refunds for taxes and fees to be requested separately as they have language that requires that refund request to be made within 30 days of flight. Finally, their online agents have no idea what the status is of your refund - they continue to tell me now after the refund has been received that will (again) receive it in the next few days - as they have perhaps a dozen times already. As it appears many others have refund issues here is the address of their registered agent for service of process: The Corporation Trust, Inc, 2405 York Road, Suite 201, Lutherville, MD 21093-2264. File in your small claims or local district court, then have the airline served at that address. That may get their attention.

✅ Trip Verified | San Francisco to Amsterdam via Keflavik. It is absolutely horrendous to fly with WOW air. The seats are paper thin and there is no screen or any in-flight entertainment in order to cut cost. In addition, on a flight of 9 hours from SFO to KEF and from KEF to SFO, the cabin crew did not serve any beverages. The food costs money and the airline did not carry enough of the food so it was sold out. I will never fly this airline again and this airline should really go out of business.

✅ Trip Verified | Montréal to Berlin via Keflavik. The luggage did not arrive to Germany. When I contact the airline I was told that it is the responsibility of the airport to assist me in the process for the first 5 days. The airport tells me to contact the airlines. I still have no idea where my luggage is and do not know when it will come. I've emailed the airlines several times that I will be leaving Berlin within 72 hours of my arrival and that I need my luggage. No response. Absolutely terrible experience. Will never fly WOW air again. Do not advise. Save your money and mind.

✅ Trip Verified | Wow air makes Ryanair look like a first class experience. Whatever you do, do Not book WOW air. I have never experienced such a poor customer service in a modern airline. WOW air is not on time, Ever. You miss your connection and get stuck in a hellhole hotel for 24hrs without help or news. I don't feel the crews to be professional and staff at airport are rude. Boarding 1h late, and then 30min after every one is in, remark you need de-icing and add an other 1h30 to delay? Our flight was delayed 3h, closed inside aircraft. Missing connection and WOW air didn't have a same day solution.