WOW air

✅ Trip Verified | Gatwick to San Francisco via Keflavik. Gatwick To SFO was delayed twice and eventually cancelled. The next available flight they offered was after 3 days, and that to with another stop in LAX. There is no real staff at airport counters or gate. They all advise to email or call support number On calling support number, they say systems are down! They left me abandoned without my EU passenger Rights. They only booked hotel for one night, second day I was removed due to non payment by WOW. No lunch was available and dinner was offered in one garden restaurant. I went home after the hotel not being paid. This cost me £120 one way, plus the money I paid arriving to he airport originally. The United flight I had to pay for my checked in bag even though staff promised it would be taken care off. All WOW air say is keep your receipts and email them to see if they will approve and reimburse I’m not holding my breath. I am not prepared to use the return flight in summer now. These fools just have delays upon delays. Not worth it

✅ Trip Verified | Toronto to Frankfurt via Keflavik. So far the poorest customer service I have ever had with any airline so far. They will never admit that they need improve despite the fact that they already have terrible reviews online. People tend to fly through them because of the their cheap price just to give their airline a try. However, after paying for your carryon luggage fee (Not including check in bags), and meals, or anything, it is pretty much the same as you are flying through the rest of the airlines. I strongly would not recommend this airline to anyone for any reason. I recently purchased a round trip tickets from Toronto to Germany, the staffs there made me check my bag's size excessively (even after I have explained that it was checked previously). Not only that, I felt like I was singled out for some unknown reason. I was the only one sitting in the gate who was asked to be checked, no the staff didn't ask anyone else. I was self-conscious of the bag and had weighted it multiple times before, and made sure that it wasn't over the weight since I know the policy with WOW airline how they would charge a large amount of fee for overweight/oversize luggage. when I have contact their costumer service regarding this, I was replied with following email by a staff "WOW air fully trusts their employees at the airport to follow the carry-on policy. The rule is simple, the carry-on bag has to fit horizontally in the bag sizer, which is located at the check-in and by the gate. If a guest arrives with baggage exceeding their allowance, our service agents will request an extra payment." Not only this message did not address my concern, it was not helpful at all. it was completely waste of time try to contact them and wait days for any reply. Therefore, if you have any flight related questions or issues before flying, I would not expect them to reply before your flight even if it is a week ahead. I also called them before my flight because I Had a question about the carry on actually, and was put on hold for over 25 minutes, and no one answered in the end. I sent them a email regarding carry on questions on 1/16. No one replied until 1/27, which was not helpful at all, because my flight was on 1/22. Overall, all around terrible service. The ticket does not include any food (not even cracker) drink (not water either). So expect them to "kindly" tell you no to everything.

✅ Trip Verified | Paris to Montreal via Reykjavik. Terrible airline company. Flight attendants who don’t even bother to try and speak your own language, no matter what the city of departure or your destination is. No food, no water, high cost for what they consider to be an extra size luggage (actually even a small carry on luggage fits in this category). This flight is a nightmare. Don’t expect to arrive on time. You’ll be late for absolutely no reason (they won’t even bother telling you why the plane doesn’t take off). Don’t expect watching a movie either. This is no low-cost company.

✅ Trip Verified | After reading a few reviews prior to flying with WOW, I was nervous. I flew with them from Toronto to Amsterdam and back. Flights were on time, and if not, they would give a (very valid) reason why they were not (we had to wait for 15 min once because a passenger was late due to a delayed incoming flight he was transferring from). In flight service was great. Although food or beverages are not provided, you can buy them on board, and they are not that expensive (given that the cost of our ticket was $550 less than the next cheapest return ticket to Amsterdam)! We ended up buying food at the airport in advance. Although the planes are quite small, they were very new. I have a fear of flying, so to me that was very important.

✅ Trip Verified | San Francisco to Frankfurt. Worst airline, horrible customer service. I bought my ticket to Frankfurt in October. I called WOW air to verify that I wouldn’t have to reserve my seat online that it can all be handled at the airport, because when I tried to reserve online it would cost me $200 extra for regular seat. I come to my flight on time get my baggage checked in (paid extra 80$ for my baggage) and get told what gate to go to, I go thru TSA and get to my gate to have my ticket scanned and to get told that there is no room on this flight and I would have to rebook! How does that make any sense I have no idea! I requested a full refund. Waste of your money. And when you try to solve a problem and figure out how to not be stuck at the airport all day the workers don’t even know how to do their job and help you. Just tell you what they can’t do.

✅ Trip Verified | Amsterdam to Los Angeles via Keflavik. This review is after my second time flying Wow. The first time my flight was great. My second time was challenging to say the least coming home to LA. After Security I had to walk to the furthest corridor to reach my gate. Once there I noticed that the flight was delayed by 40 minutes. After 30 minutes of sitting at the gate, the flight had a gate change. Now we have to walk to the other side of the airport. We reach that gate My flight from AMS-KEF was delayed again an additional 20 minutes. My original flight was due to depart at 10:50 and the new departure time is 12:15. Once on board the cargo hooks were not working. Maintenance had to come and fix that issue prior to us taking off. The pilot said it can be anywhere from 5-30 minutes. The passenger were irate because WOW cancelled a slew of flights the previous day for some non existent storm. When we departed AMS it was well after 1pm. My connecting flight to LA was departing at 4:00 and my flight from AMS-KEF was 2 1/2 hours. We arrived in KEF at 3:15. We didn’t pull to the gate instead we departed the plane in the middle of the air field and took the shuttle to the terminal. Plus I still had to go through passport control. When I looked at the monitor upon entering the terminal the LA flight was on “final call”. I made the flight to LA, and landed safely.I pulled my bag from the baggage carousel and attempted to pull up my handle and it would come up. I looked at my bag closer and I noticed snow and mud marks on my bag. When I checked my bag in at AMS my bag was fine. I wasn’t quite sure what to do, so I tweeted WOW Airlines asking them what I should do and till this day 2/2 they never responded to me. I left LAX and proceeded to call WOW the next morning. I had the rudest customer service rep. As I am explain what happened he is cutting me off and is just plain rude. I asked to speak to a supervisor he told me that they were busy. I told him I could hold and he said that wasn’t possible and hung up on me. I called again and he answered again I told him I have all day to wait. It was 5 am in LA (clearly I had all day). He hung up again and this time I was pissed. I called the ticket customer service and explained my situation. I asked the representative for WOW corporate address or phone she wouldn’t give it out. I then went to my public twitter that has about 500 followers and stated my disservice and surprise surprise someone responded. I called the baggage claim department again and the same person gave me a number for LAX baggage claim. I called the number and the number was out of service. I called again and he finally sent me a claim form. By this time it was about 7am. I filled out the form and sent it back. A few days later I received an email from WOW stating that my bag looks “fixable” and to take it in. If it’s not fixable then submit a letterhead from the luggage repair shop stating such. I took my bag in and the metal located inside the suitcase was busted. My bag is not fixable. I sent in the documentation and they still will not honor it. I will never fly this airline again!

✅ Trip Verified | Toronto to Brussels via Keflavik. If I could give WOW less than one star, I would. I will start off by saying that WOW give you nothing - even water costs money. We were fully prepared for this, bringing our own meals. Our problems started with a three hour delay as the plane was stuck on the tarmac with us in it. They didn't even give us water during this time. As a results we missed our connection to Brussels. WOW did put us up in a basic hotel, but the hotel was not infant friendly (i.e. no pack and play!). As a result of these delays, I missed my business interview. To top it off, they broke our baby stroller. We reported the damage in Brussels upon arrival and filed a claim with WOW. Surprisingly, they said the broken stroller was not their fault as we had "not packed it properly". We always bag our stroller and have never had issues on other airlines. Do not travel with WOW air.

✅ Trip Verified | Needed one way Tel Aviv - Chicago, and at $119, even adding the $90 for luggage/carry-on/seat selection to make it $220, WOW air just can't be beat. Not even close. Easy enough to bring food and water and entertainment, and they are very upfront about it, so I don't understand complaining about that. On the plus side, flights left and arrived basically on time. Newish planes. Luggage arrived. Small airport in KEF, relatively comfortable, easy connection, Working outlet by the seat. I've had a lot worse. But it is sitting on a A321/320 seat on a very full plane for 8+ hours and again for 6+ hours. If you're good with that, it's a reasonable experience. And if something goes wrong, you're pretty much on your own.

✅ Trip Verified | Keflavik to Boston. Worst customer service I have ever experienced. I paid for the XXL leg room as I was traveling with a lap infant, the plane was over 3 hours late, had to stand in gate hallway for over an hour, then the plane we were bussed to did not have the XXL seats! I've been trying for weeks to get a refund for the extra amount I paid for XXL seats. Customer service hotline has taken over 2 hours to finally speak with someone, and then when I spoke to a person she told me to email the complaint with image of boarding pass. Received an email 2 weeks later that I could tell was automated and basically said sorry for the delayed wait time "if you still need assistance relay to this email." Absolutely disgraceful. I will never fly Wow Air again. Worst airline I have ever flown.

✅ Trip Verified | Extremely bad experience with WOW! I called to cancel my booking 20 minutes after booking it and they refused to refund me. They said that the reason I'm not eligible for a refund is that I paid in £ not $ but I live in the UK and when I pay with my card over the internet, I have no control over the currency it's paid in. They also refused to put me through to a manager and hung up on me. Stay clear of this company. I've never heard of them but as far as I'm concerned they are a scam and I will be taking this further to get my money back.