Vueling Airlines

I flew ORY-BCN. My flight from Paris was on time 1 hr late on my return but such things happen to all airlines. Check in is fast and easy staff friendly and overall helpful especially at Barcelona airport. Before I bought tickets I read the previous comments in which most people complained about the legroom - didn't have such problems it is less spacious yet comfortable enough and with a small fare you can choose seats with more legroom. Flight attendants professional and polite food and drinks of a reasonable price. I'll definitely use their services in the future.

I have flown Vueling on several occasions for business from LHR-BIO and couldn't fault anything. On my last flight from BIO-PMI I was amazed to see two civilians being invited into the cockpit for take off during the taxiing. They returned to the cabin once we were airborne but were invited back on the descent into Palma for the landing. I emailed Vueling asking about this but got a non sensical answer. Less impressive was the lack of response from the Spanish authorities asking them what they thought of it.

BCN-JMK. Excellent flights both ways. The flight out was less than half full and very comfortable. The plane was clean and the staff friendly. Just please change those croissants! They are inedible. Flight full on the way back. On time both ways. After a number of recent flights with other low cost carriers flying with Vueling was a pleasure.

Vueling from Heathrow-La Coruna. The plane was brand new. Sandwich and snack menu (to buy) pretty good for an airline. Check in and departure smooth and punctual landing a little early in both locations. Seats were comfortable only complaint the lack of legroom. Booked Vueling flights through Iberia's website. This is an all- inclusive price compared to the extras which are added on at vueling.com.

Been using Vueling regularly for Business out of Paris Orly and CDG to Rome and Seville - this over 4 yrs or so. Must be my 15th or 20th return flight yesterday. I have never been late - there are often ATC delays but the planes are always ready for departure on time. The crew members are always pleasant. I pay a few Euros extra for leg room in the emergency-exit located seats. For a low-cost airline they are better than their competitors.

Amsterdam-Barcelona-Ibiza-Amsterdam. Amsterdam-Barcelona uncomfortable seats very cramped. Cabin crew barely speak any English this was confusing during Flight Safety. Barcelona - Ibiza more uncomfortable seats. Crew did not speak any English only Spanish. Ibiza-Amsterdam cabin crew rude to passengers. Again they only spoke Spanish. We have had bad experiences with Vueling. Although the are a low cost airline we paid EUR 745 because our trip was an emergency. When I can choose from more airlines for this kind of money I will not choose Vueling again.

I recently booked to fly with Vueling from Palma Mallorca to Athens. I was emailed about a fortnight before the flight with an email telling me there was a change of schedule - I glanced at this assumed it was just a slight time change and carried on. When I arrived at the airport it turned out that it wasn't a "change of schedule" - they had cancelled the flight and booked us on to one the following day - much too late for me to make my friend's wedding. I was so upset and angry - surely the very least they should have done was to email with capital letters in bold type saying that our flight had been cancelled and offering to put us on another flight? Absolutely appalling customer service and communication.

Barcelona to Amsterdam early morning flight. Seat pitch it is ok if you are under 6 foot friendly crew. English announcements professional and the buy on board drink prices no more expensive than the airport. You need to pay for luggage and selecting a seat but the website was easy to use and baggage drop quick.

Madrid to Barcelona return. The first thing is that the seats are too small - I am over 2 meters tall but there is cramped and there is Vueling Cramped. I'm an expert in folding myself into economy seats but these are the smallest seats I've ever had the displeasure of flying in. My other major complaint is that they do not enforce their policies uniformly. My bag was oversized and while in Madrid they let me check it into the plane the desk attendant in Barcelona charged me the €22 fee that is the rule.

Barcelona to Seville awful seat pitch. Service and attention onboard was okay. The check-in agent was attentive and made no fuss of the fact that I didn't have my passport or Spanish ID card and accepted as proof of identity a UK photo Drivers Licence debit card used for website purchase. The fuss came at the gate where two agents were reluctant to let me board claiming I needed (as a foreigner resident in Spain) my passport. I said at check-in their colleague said my personal documents were OK for a domestic flight. They stated he had made a mistake and should not have allowed me to check-in. A good scare but managed to "buy my way on board". Sent an e-mail a week ago to VY asking for clarification on this matter but have had no reply thus far.