US Airways

My husband and I went to Aruba for our honeymoon a few weeks ago. We will never fly with them again! The middle of July comes around and we receive a phone call from US Airways saying they cancelled the flight we booked so we needed to choose a different flight. The only two options available were to either leave and come back the same dates but the travel time was 2 days worth each way or to leave a day early and get a hotel to be able to make it on the next flight leaving the following morning. The second option was our only reasonable choice out of the two. By leaving a day early this meant that my husband and I were going to have to miss an additional day's worth of work. We asked the agent if we could be compensated with a free hotel stay or for our bags and her answer was no. When we get to the baggage check in counter they tell us that we still need to pay for our bags. We stood there arguing with them that we already paid for our bags online. 30 minutes later this was finally straightened out. On our way back from Aruba we ran into the same issue with baggage fees (which we ended up having to pay for twice). We fly into Philadelphia to find out that our flight to Chicago has been delayed 5 hours which puts us getting into Chicago at around 2.00 am. We still had a flight to get on out of Chicago at 8.00 am. They apologize and said it was a staffing issue and that there were no other flights leaving the airport except that one. This was our first and last time with this airline!

My husband and I have just returned from a trip to the States flying from Manchester UK to San Francisco via Philadelphia then back from Seattle to Manchester. We arrived on time with baggage as one expects but the cabin service experience was poor particularly on the return transatlantic leg. The A330 has an outdated interior and insufficient lavatories. The seat back entertainment was difficult to use and the meals very small. The banana muffin and nothing else for breakfast was a joke. The crew were embarrassed to serve it. Only water juice and tea were available and no coffee. We have travelled to the Far East several times in recent years and the service provided by Emirates and especially Singapore Airlines was far superior.

I stopped flying this airline years ago for all the reasons cited in this forum. However I was convinced by my travel agent to reconsider and booked a round trip flight from PHL to DUB. Delays and mechanical issues are par for the course with this airline and they didn't "disappoint." Take off from PHL was delayed three hours. But what has convinced me to never fly with them again is the treatment by the flight crew during both the delay and the flight. I have never experienced a more miserable and inattentive crew in all of my years of flying. What justification does this company have for treating customers in this way? What an awful experience. I will not fly with them again ever.

I was flying from NYC to Dublin Ireland today with a stopover in Philadelphia. There were no problems with my flight from NYC to Philly however that's where the luck ran out. There was an issue with downsizing the aircraft at Philly and so numerous passengers were left stranded I had been told I may have to wait for another flight tomorrow - which thankfully was not the case in the end. Having finally made it onto the flight and taking off an hour later than expected it didn't take much time to realise it was going to be a long journey home. The aircraft itself was tiny two lanes of 3 seats each which I have never encountered on an international flight before. It was cramped the food was awful and the attendants were difficult to deal with disgruntled and overall not welcoming in the slightest. I'm afraid US Airways won't be getting business from me again.

Traveled from Honolulu-Phoenix and Phoenix-New York (JFK) which were both 5 plus hour flights. Economy seating on the first flight was cramped and uncomfortable and inflight crew were unfriendly. Felt more like an overnight bus service. Service on second flight was significantly better but aircraft didn't have any inflight entertainment - not even drop down screens. Chose US Airways due to the cost advantage but next time will spend extra in order to have a much better inflight experience and feel better at my final destination.

Flight was on time. Flew first class which was a mistake. Other than a little more leg room no real discernible difference than coach. Food was bad service was nowhere close to first class or business class. They had two meal selections but when they got to me there was only one. Mind you there were only 12 people in first class. There is absolutely no inflight entertainment. Very odd for a modern carrier. Flight attendant told me they got rid of inflight players because of the cost and weight. Seriously if that is why they got rid of it then they are apparently the only ones. If they are cutting costs that much I'd rather fly another airline who cares about the passenger experience. If flying coach probably ok if you get a really good deal. If business or first class definitely not worth it.

Flew Philadelphia - Zurich in economy. Plane was a 767 exactly 26 years old. Quite run-down inside no in-flight entertainment. I sat in a 'window seat' yet there was no window. Apparently this is a quirk several of the front rows in the old 767s. Food was poor and very little. Guests are offered only a single glass of wine at no charge and this comes out of a paper bottle. Breakfast consisted of a nothing but a small banana muffin. Cabin crew never came around with water or snacks in between meals. In-flight entertainment was non existent. No magazines offered except for the US Airways magazine. Their airport Club lounges are little better than their actual flights. No food offered beyond chips and a few olives. Alcohol is strictly limited. I will try to avoid this airline at all costs particularly as the 767s are scheduled to be in service for another 4 years. Few airlines in the world (apart from the African ones) fly such old aircraft.

Flew Manchester to San Francisco via PHL. Plenty of leg room seats comfortable food average (but I've had a lot worse). Slight delay at PHL due to thunderstorms. Very disappointed that PHL to SFO (5.5 hours) wasn't deemed worthy of inflight entertainment. This leg of the journey was made worse by the ridiculous attitude of so many UIS fliers who take so much baggage on the plane and then moan because there is no where to store it all. Never met so many rude and selfish people in a long time. Return leg was better lovely crews on both legs less whinging penny pinching US flyers made it a nicer experience. Would use again.

Flying between Gulfport MS to New York City. Twice we were delayed due to maintenance. Flight attendants were not pleasant - they were absolutely rude to some foreign passengers. We were first class but had the worst service ever encountered on any airline! Now we are sitting in Charlotte with another delay due to maintenance. I have yet to hear anyone apologize or even care. I will not fly this airline if I can avoid it!

Booked to leave FLL to BOS for travel assignment with a connection in Charlotte. At the gate I was told I would need to check my bag because the flight was very full. After boarding it was discovered that there was a malfunction. Whilst waiting we were told there was another malfunction and there would be a 90 minute delay. We were let off the plane and then re-boarded. Put on another flight this time connecting through PHL. Another delay but we did get to PHL and left FLL prior to the reported time of departure. Got to PHL to find out that there was another delay a gate change and the flight we were set to take was no longer even on the departure board. Told to check the monitors for flight changes. Ended up sitting in PHL for another 90 minutes and the gate was filthy. Upon getting to PHL at approximately 1.45am we were told that our bags never left PHL. It is now 2.58 and our bags just arrived. I have traveled extensively domestically and this is by far the worst airline I have flown.