US Airways

We flew from Amsterdam to Los Angeles with a switch of planes in Philadelphia on 23/8-/2013. Flying back on 6/9/2013 and I must say we are not looking forward to our flight back. We are used to Delta and United and thought lets try US Airways this time around. The flight is quite long 8 hours and 4.45 hours. The seats were ok we had enough room as long as the person in front of us did not change his seat setting to lay down. The main thing is the plane we were in flew from Amsterdam to Philly with no personal entertainment it had overhead screens with poor quality video which you could hardly see from the window seat. I think for such long flights personal entertainment is a must have we were really disappointed and did not expect this especially not since we were used to all of that with Delta and United. So we arrived in Philly and the transfer to the new plane went well. We got on our new plane an A321 from Philly to LA. Flight time 4.45 minutes. Guess what no personal entertainment onboard not even an overhead screen. The crew were nice the food moderate but I will never fly with them again.

Manchester to Philadelphia and return August 2013. I can only assume that the negative comments on this forum come from a very small minority who have had a bad experience with US Airways or serial complainers as I can offer nothing but praise for my own family's recent flights with this airline. Our main consideration was how the seats would be for nearly eight hours and I have to say that they were very comfortable with a substantial amount of leg-room. The food on the way out was excellent not quite so good on the way back but still OK. The personal entertainment on offer was very impressive and the cabin staff polite and friendly. Flights were on time both ways. From my own experience I would certainly recommend this airline for transatlantic flights.

Flew Dublin - Philadelphia Philadelphia to Orlando May 2013. If you are able to spend a little bit more to fly with a different airline do it. Party of 7 including 3 kids. Staff boarder line rude on DUB to PHL PHL to DUB flights. Delays PHL to Orlando Orlando - PHL. Reduced size of plane PHL to DUB and told customers tough luck if you were in the row that no longer existed total shambles at boarding. Apparently had still been selling the flight at PHL even though massively over booked. In flight entertainment from the ninety's. Will never use them again. We were flying budget but still can't believe the poor level of service for a budget airline.

It seems like some things never change since I ended up spending the night in the Philly airport last night. Came in from Punta Cana on a US Airways flight which was delayed getting to Punta Cana. Our flight ended up leaving over an hour late from Punta Cana even though we were told it would only be a half hour delayed. Once arrived in Philly we ran to the gate from security and ended up missing the flight to Tampa. The plane was still at the gate but we were told it was too late. We went to customer service where they did nothing but give me a boarding pass for a flight at 8am the next morning. They claimed it wasn't the airlines fault we missed our connection since our original US Airways flight was delayed. Had to sleep in the Philly airport. US Airways you disappointed me yet again.

Out of the big US carriers this one is my favourite. Will miss it as it becomes American and thus a One World partner. The plane on the Atlanta - Hartford (via Charlotte) route was a relatively new A320. I find their first class to have the most legroom out of all the US carriers. The meal was decent and the service at least pleasant. Their wifi system also worked very well.

My girlfriend and I flew from YHZ-PHL-BDA in First Class last month. All flight attendants were friendly and provided the best service with the limited product that they could. All flights were on time and there were no baggage issues. No meal on any flight and zero in flight entertainment on any flight. Drinks were served in plastic cups in First Class. The seats were fine but US Airways needs to be put out of their misery. I hope that the merger with American goes ahead and the service on the merged airline is stepped up because right now the domestic/ North American product on US Airways is two-star not three. It is a pastime in Canada to complain about the service on Air Canada. I would encourage everyone who complains about Air Canada to fly with US Airways they will realize how lucky we are to have Air Canada.

We flew Boston-Philly-Zurich and back. All flights were on time. All personnel both in the airports an on the flights were competent and pleasant. The food considering it was "airplane food" was decent. The seats were a little cramped but typical for economy class. In general we had a very positive experience.

1788 CLT to ORD. This is definitely the worst airline. Every flight is delayed. Never taken off on time in the last 3 years. Add to that the rude staff at the counter who usually don't have any information. They keep blaming everything on 'inbound aircraft.' And this is at the hub Charlotte where they have plenty of aircraft's to redeploy.

London Heathrow travel outbound through Charlotte NC return through Philadelphia. Both ways a fairly new Airbus A330-300 with great entertainment system and average seating for transatlantic economy class. Our issues with US Airways is not with their international service it is with their horrific domestic service and the worst customer service experience imaginable. We live less than 2 hours from the Philadelphia airport and spent twice as much time as we did on the plane from London Heathrow to our home. They're cancelled all flights to our local airport and after 13 hours in an airport less than 2 hours from our home we had to rent a car (at our own expense) to drive home because US Airways cannot complete a transaction. This has happened now 3 times. Avoid Philadelphia completely and be warned that US Airways customer service will treat you horribly.

The plane was old all toilets except one in first class stopped working 2 hours before we landed on a transatlantic flight from Philadelphia to Athens Greece. The food was not edible the flight attendants were rude! The entertainment system was ancient and the movie stopped 3/4 of the way and could not continue. My nephew traveled a few days earlier and had similar complaints. My worst transatlantic flight in the 50+ years I've been going back and forth!