United Airlines

Not Verified | I took a total of six trips on United, making connections to and from Lisbon. Five of those flights were late. I expect shoddy service from United, so I built in time to make my connections, since I can't trust this airline to be on time.

Not Verified | United Airlines flight 1126 from Newark to Pittsburgh was delayed by over an hour due to the plane arriving late then switched to mechanical issues. Upon boarding the cabin was over 90 degrees. They sat us in those conditions for another hour and the cabin was well over 100 degrees at this point. The flight attendants and pilots stated they'd issue a refund on our tickets for this inconvenience. We taxi out to the tarmac where we circled and sat for roughly 1.5 hours. Finally the captain says we cannot take off and returns us to the gate. Prior to deplaning the staff said customer service would be outside to assist with refunds and rebooking. However, no agents were available and they directed us to gate C91 for customer service. The line was long and I stood for 7 hours waiting for assistance before customer service began going home without getting others to assist us. A few agents finally said to find your own way and call the 800 number for a refund. I get my ticket since they said they wont help me and told me I'd get a refund for getting a new ticket. Very unclear instructions from customer service. Now I've spent the last 6 days trying to get a solution only for United Airlines to tell me I can't be issued a refund because both tickets are used. How is it that United Airlines employees told me what to do, I comply, pay extra for their lack of service, and they cannot issue a refund? That does not seem legal or fair. And based on their refund policies I'm entitled a full refund but they are not upholding it and keep rejecting my refund request. 0 integrity from United Airlines.

✅ Trip Verified | I was travelling from Phoenix-Mumbai and had 3 flights (partnered with Lufthansa), the bag rules clearly stated that Lufthansa baggage rules will apply. The staff at the counter were not even ready to look at my ticket and kept looking into their system to show me 'one bag allowed'. I was asked to pay and then take refund from Lufthansa - ridiculous. United being a domestic airline doesn't have the sophistication levels to handle an international trip. The staff were rude, not compassionate at the counter, first time in Phoenix have I experienced such rudeness. The airline can contact me for more feedback and I can give them a piece of my mind! I have also written to Lufthansa for the same.

✅ Trip Verified | Flew on May 15th Wichita to Honolulu flight for my post college graduation trip. My graduation was on May 14th evening and just after that I received a notice from United that Wichita to Denver leg that was supposed to leave at 6am was cancelled due to plane mechanical issues but Denver to Honolulu leg was scheduled. So my family and I made the 8 hour overnight drive from Wichita to Denver. At Denver, the agent was very understandingG of our situation, called United help desk to explain the ICT to DEN leg, refunded for the unused checked bag fee that was prepaid, and even gave us $60 meal vouchers to be used at airport (for all 3 people) - which was generous! The flight itself was smooth, a meal was served from DEN to HNL leg (2 choices - tofu noodles and chicken and quinoa). In flight entertainment was provided too. Crew came around regularly to serve water and biscoff cookies. Flight arrived 45 minutes early!! I enjoyed the 7 hour flight from DEN to HNL. If only they can provide a refund for the ICT (Wichita) to DEN leg! Apart from this hiccup everything was fantastic!

✅ Trip Verified | UA 758 from DFW-ORD. Aircraft is 24 yr old 737-700 with 12 first class seats. Seats are wide and comfortable. However, the TV screen is very small. Controls for the TV are affixed on the left hand side adjacent to the chair which makes it awkward to select channels or change volume. Beverage was served during boarding process. Because of a technical problem, the flight was delayed by 25 minutes; however, the pilot kept passengers informed every step of the way. Food offerings very unappetizing. A snack box consisting of apple chips, fruit & nut trail mix, wild blueberry & pistachio granola bar and an apple/banana fruit bar.

✅ Trip Verified | I arrived early, yet almost missed my flight due to one of United's employees. I was waiting in line to check my suitcase that I paid for ahead of time then an employee told me to just hand my suitcase over to a section with luggage tubes. As I’m waiting at my gate they call me to inform me that I need to go back and check in my bag again because what the employee told me was wrong. I had to go through TSA again and ran as fast as I could to make my flight.

✅ Trip Verified | The worst experience ever. They cancel our flight and had to stay a night longer on my own expenses. Unfriendly staff. My friend's luggage got lost. So many issues and I had to stay the whole day on a standby flight which could not get in and 3.5 in customer service line up.

Not Verified | I was in Mississippi for a couple of weeks to visit my Dad who's on Hospice, for the last time. I was supposed to catch my flight back home out of MEI on May 4, 2022. We boarded the flight, the door closed and the right engine wouldn't start. We all had to get off the plane. Mechanic came to look at the engine and found out a valve had to be replaced. That valve had to come from Nashville and the part had to be driven to Meridian, the Regional Airport we were at. It would take 9/10 hours before the part would reach us. They told us the flight was rescheduled for midnight, so they rebooked us all. 15 minutes after everyone was rebooked, the flight was scheduled for 7am, the following day. Even though there was a lot of chaos going on for 8+ hours, no one lost their cool because we understood things like this happened. We were all just thankful that the engine failed before we took off. The United Staff were very caring, making us coffee, even ordering all the passengers pizza for dinner. They made all the passengers reservations to stay at the Holiday Inn. We all met up at the Airport again the morning of May 5th. The plane wasn't fixed yet, but they sent another plane in that night so we could all be sent in our way. I just wanted to say thank you to the United Staff at the Meridian Regional Airport for taking such great care of all of their passengers. Thank you!

✅ Trip Verified | It is clear to us that United Airlines has heavy logistic issues. For this trip, we had 7 flight-legs for which 5 of them were hit with significant delays (1h+) for various reasons ranging from weather, missing airplane, waiting for missing passengers or regulation (crew that did not have sufficient rest time). Our final flight was cancelled after 7h wait (3h connection + 4h sliding delay). And finally, one of our luggage did not follow. We were lucky that we selected our flights with high connection layovers. The staff at United are very courteous and helpful. We had many opportunities to test out the customer service and we have nothing to complain about on that front. Of course, they tried to blame the cancellation on weather to avoid covering the hotel, but armed with the United App (very good app), we had real time info on the specifics. Note, United gives a generous 10$US voucher for food in a 30h delay. Still, the app has some glitch, a reroute of luggage (after the cancelled leg) gave us a lot of worries when we suddenly saw that no checked in luggage was associated to that flight). Bottom line, until United fixes their logistic issues, better pay a little more and drop the stress for your travels.

✅ Trip Verified | We missed the connecting flight due to mechanical issue. They made us stand in line for 3hrs to get situated. They were inconsistent in their compensation to the passengers. Some got hotel reservations. Some were told they can’t find them reservations (the ones that got it came later) I didn’t get the hotel but instead they gave me $100 in flight credit (hotel +transportation would’ve been at least $250). The employees took forever due to poor training. I had to sleep on the bench at the airport (couldn’t actually fall asleep). The compensation isn’t worth the three hours wait in line. The supervisor took a person from the end of the line and gave him great compensation and send him on his way to shut him up (poor handling that angered a lot of passengers).