United Airlines

✅ Trip Verified | United Airlines is by far one of the worst airlines to exist. Their passenger rights are completely outdated as they offer no compensation at all for flights that they cancel even when they get you to your destination over 12 hours later (the next day) than you had planned. I had a layover that was cancelled “due to weather” even though other United flights were leaving that same airport with no issue. Just a way for them to get around owing you anything. I then was out on a flight reaching me to my destination a day after I was supposed to, which I couldn’t do because of work. After reaching out to them, they offered no explanation and had poor customer service. I never complain about anything but I will NOT be flying them again and you shouldn’t either. Even American Airlines provides compensation for your troubles - this airline is the worst!

✅ Trip Verified | Columbus to Chicago. Worst flight ever! stay away from this airline. I had to spend 6 hours for a flight that ended up canceled for no good. 1 hours lining up for TSA and the rest 5 hours sitting in cramp plane no water no snack. They offered water and snack once during the wait. Seriously? Asked customer to wait for 5 hours for nothing? Why didn't they let all to leave after 3hr wait and refunded all? The worst, they never admit their fault, still texted a msg after 1 hour everybody was kicked off the plane that "the flight was delayed to xx am the next day".

✅ Trip Verified | Salt Lake City to Des Moines via Denver. Worst flying experience ever. I am never flying United again. My first flight was scheduled for 8:30, it got delayed eight times, ranging from 30 minutes to hours for each delay. No explanation except "mechanical problems." Gate was switched three times. Gate staff were nowhere to be found, I walked all over the Salt Lake City airport, checking each United desk for help and there was none. When I did finally find someone, after the flight was already delayed by four hours, all they said was the plane was "in flight." They would not answer any questions or provide any other help and were extremely rude. They would not let me onto another flight going to the same place because "you can't fly before your checked bags." The United app was extremely glitchy, wouldn't show where our plane was or any sort of update, and didn't give all of the options for alternative flights. Their website also kept crashing. Our gate ended up being in the basement and we had to take a bus to get to the plane. After finally starting to board the buses, we were informed the plane has another mechanical problem. We had to de-board the bus and then re-board again 20 minutes later. The desk attendant was extremely rude and only escalated the situation when some people got a bit angry, which was totally understandable. Then we sat on the bus for 30 minutes for no apparent reason. We were finally wheels up five and a half hours after we were supposed to depart, so most of us had spent over eight hours at the airport. The only apology we received was from the captain. I obviously missed my connection to Des Moines, so spend another three hours in Denver waiting for a later connection. Finally boarded, spent forever on the tarmac waiting to take off. The air vents were so loud and the loudspeaker wasn't working, so I couldn't hear any of the safety briefing or any announcements on the plane. When we landed, we pulled up to de-board, then turned around and sat in the middle of the tarmac. There was a thunderstorm going on. At this point the thunderstorm was projected to keep going for hours and I was about to pee my pants so I got up to see if I could use the restroom. I walked up to it and before I even had to chance to ask the flight attendant, she yelled at me that we were on an "active" landing area and I must return to my seat NOW. (Maybe the captain said something, but I don't know because the intercom was unintelligible.) I went back and started crying. Over 30 minutes later (still storming outside) we pulled up again and finally de-board. I sprinted to the restroom crying hysterically. All I got from the flight attendant was a sheepish "sorry."

Not Verified | The only reason I have ever flown this airline is because it has a hub at my local airport (IAH). If I could give this joke of a company a zero out of ten, I would. At the check in kiosk in Terminal C of IAH, we booked two checked bags for $140 to Shannon. When asked why they were so expensive, we were instead shamed for being Basic Economy customers. We were supposed to arrive at Newark Liberty for our connecting flight, but instead we were diverted to Baltimore because of storms in the New York area. The weather is obviously not United's fault, but the only help we got was from another rude kiosk agent who would only answer questions about our canceled flight to Newark and not about our connection to Shannon. Just as a side note, we arrived in Baltimore at 11:15pm. the agents words verbatim were "I know you didn't ask to fly here but I didn't ask for you to come to my hometown either!". Airlines would normally give you a pre-booked hotel voucher, but all we got after 3 hours at the BWI kiosk was a $130 voucher where we had to find and book a hotel ourselves. The next morning, we were finally told about our connecting flight from Newark to Shannon by the BWI kiosk staff, but it wasn't even good news. Instead, we learned that we had been booked onto a flight to Shannon from Newark the day after we were due to arrive in Newark! We ended up begging the United staff once again to get back the seats that we had booked, and all we were given were standby tickets that would maybe, just maybe, put us on the flight we had booked if anyone else couldn't make that journey. Luckily, we were notified later on that we were booked back onto that flight. But wait, that's not the end of it! My brother and I checked our luggage in when boarding onto the initial flights, and when we finally arrived in Ireland, we were shocked to find that my suitcase had severe damage to one of its wheels and my mum's Microsoft Surface Pro was covered in cracks. Overall, I will do everything in my power to never use United Airlines again. Fly the Friendly Skies should not be this joke of a company's catchphrase.

✅ Trip Verified | Houston to Panama City. This was my daughter's first time flying alone and the check in process was a nightmare. We got there 2 hours early as the instructions told us too. The line for the unaccompanied minors wasn't that long but the check in desk spent 30 or more minutes for each person they were helping. There was a lady who came over to help the people in front of us who didn't speak English and she didn't speak their language either, the person that did was helping someone else, so I said ma'am my daughter's flight is about to take off can we please go around, she then turns with a attitude stating no there in line (mind you she had no clue what they was saying at all) it took another 30 minutes and 3 workers to help them. By the time they got to us our process probably took 10 minutes and we had to be rescheduled because we wouldn't have made it to the boarding location in time. While at the desk I explained to the man that we had been in the line for over a hour and the lady started going back and forth with me as if it's my fault it takes them 45 minutes to check one person in at the time. This lady was so rude and shouldn't be allowed to deal with customers at all. When I asked for her name because I was going to report them she refused and that was the only time she stopped trying to go back and forth with me. The man there did try to make it a little better and I appreciate that but she is a bad representative for this company.

Not Verified | United Airlines is ridiculous. We had a family of 15 trip planned to Puerto Rico. We drove 5 hours to Salt Lake City, stayed the night and then arrived 3 hours early to fly out. At boarding they came on and said it would be about 45 minutes because they were fixing something on the plane. Then 5 minutes later said there would be a slight delay because they were bringing a new plane in from the hanger because the one that was there was deemed not safe. That slight delay ended up showing as 3 hours. Then it became 4 hours and then cancelled. We got in line and got on the phone with customer service right away to get our tripped re routed. The service agents there were nice but said there was no way to get our family rebooked but customer service could. So one family member spent 8.5 hours on the phone with them. They hung up on her many times hoping we would give up. Right after our trip was canceled they had another going to the same place that they were overbooked by 3 so they were offering $700 vouchers for people to give up their seats. Not once were we offered anything except $30 voucher to eat at the airport. We were willing to split up the family to different flights to get to Puerto Rico. Then they said they weren’t going to book it but would just give us a measly voucher of $300 which is 1/6 the price of the cost to get to our destination. We also lost out on our hotel and cars that were non refundable. Worst service ever.

There were two very nasty women at the gate entrance today, checking passenger in. They were unprofessional and definitely out of touch with what try customer service is all about. We were told carry on bags needed to be checked in, I conveyed I had fragile items in my bag and preferred to carry it to avoid breaking it. One of them became very defensive and threatened to leave Me out of the flight, because I gave my feedback of their nasty attitude and belittling of a paying customer, First time I travel on this airline and will take a lot to convince me to flight with them again! Stay away from United Airlines.

✅ Trip Verified | I always fly delta, flying 3 weekends every month because they are reliable and most of my united flights end with cancellations, or severe delays. Attempting to get home, I booked a more expensive united flight to be home 2.5 hours earlier than delta. I figured it was post covid so I'll give united one more chance. I got to the airport, checked my bag and sat down one gate away due to the amount of people at the gate. I don't know if it was ever announced that our incoming flight was delayed, I looked at the terminal boards, all showing on time. But we are within 25 min of departure and the aircraft we are leaving in is still not even here. So I looked at my app and surely it is still showing on time. I'm hopeful that maybe it is a touch late but we will make it. As I look in the app of the incoming flight I noticed that it hadn't even taken off from the last location. And actually four hours prior to my flight, the incoming plane was delayed even a leg before. So united has known for over 4 hours this flight was delayed and yet I am at the gate and 10 min after our boarding time and no airplane- finally the board changes to delayed. I can understand weather and maintenance, I can understand there are things that just don't go right. However, united had a 4 hour notice that this flight was late and my notification was after takeoff time. If you look at united's mission statements it specifically addresses this. My frustration is united clearly is telling me the value of my time. Had I known, I could have come later to the airport, rescheduled, I still could have gone with a delta flight. The lack of courtesy for me as the paying customer is infuriating. But in my years of flying and especially the last three, this is the united way. The updates via text or within the app apologize for the inconvenience, if you're truly sorry, then send the update of my delayed flight when you know as your mission statement states.

✅ Trip Verified | Every time I feel my experience can’t get worse they find a way to surprise me. Today, I was getting on my flight and they say you need to check in your bag. I said I already checked one, I can’t check in bags with laptop and batteries. What am I supposed to do? So a very disgruntled supervisor walks over and says please come to the side as if I had committed a crime. Tells me checkin the bag with all batteries out of the bag of get on the next flight. I have no option but to comply. When we walk in we see a ton of overhead space not just in premium economy but even economy. Over priced flight tickets with rude and annoying staff, tricks to make you pay more on top of everything else and then make your travel experience disgusting so you would get premium next time or priority boarding with extra $$$ next time. Hate United. Worse than my worse experience with Spirit or Frontier.

✅ Trip Verified | When we landed at Vancouver airport the pilot announced that the ground crew went to a wrong gate other side of the building. They made us wait around 30 mins inside the plane. When they opened the door, I asked flight crew which carousel the luggage will come, they pointed me to the people standing outside the plane, who did not know anything. When we all reached the carousel we again had to wait for more than 30 mins before bags started coming. There was no one to answer questions.