United Airlines

✅ Trip Verified | San Diego to Honolulu. They are terrible! I never leave reviews on anything unless I feel strongly about what I’m reviewing and this is one of those times. Starting out I could tell the day was not going to go well, me and my boyfriend flew from San Diego to Honolulu, with a layover in Los Angeles. The first flight wasn’t bad. it was a small plane and there were no amenities; no WiFi, no complementary drinks or snacks, or anything else. However the flight was less than an hour so I wasn’t expecting much and it was okay. The second flight however was a complete nightmare! We were in the very last row of the plane which may have contributed to our horrible experience but so many other things happened as well. This was a 5 and a half hour flight and there was no WiFi, they had “in flight demand movies” which you needed to watch, so that didn’t work. Also for the first 3 and a half hours of the flight, there was no drink or snack service, at all. The only people who got served were first class. Which I get. Those passengers pay extra for that sort of thing, but other airlines would have served us twice by now. The flight attendants werent worried about the passengers, The flight attendants were all in the back of the plane making fun of passengers, gossiping, etc all of which I can hear since I’m right in front of them. Eventually, I think they received a hint when a few passengers started walking towards the back of the plane and asking them for water, and drinks. Then a line started forming down the aisle of the plane of passengers walking to the back to where all 4 flight attendants were standing. The flight attendants seemed annoyed and irritated that no one was staying seating and the aisle was being blocked, so finally almost 4 hours into the flight the first cart of drinks and snacks was wheeled down and they started serving people. By this time, all the passengers were cranky and irritated by the rude staff and how we were all being treated. The attendants were rolling eyes and huffing and puffing and it was just an all around terrible experience. Not to mention when we were leaving the flight attendants were mocking us on how slow we were and how it doesn’t take that long to get off the plane. There were 86 rows of 3 on this flight, it’s gonna take a minute for everyone to get off. This was just the perfect example of how people who have money got treated immensely better than those in economy. I feel sorry for anyone who was a passenger on this flight! If I could give this a zero I would. This was my first time flying United and it will most certainly be my last.

Not Verified | Lima to Houston. Cancelled a 1:30am flight because of a sick pilot. Do you have no back up pilots? Your people told us our next flight would be at the same time the next day. Then you change it to 11:00pm the day after next. Then, to top it all off, they send a bus to pick us up from the hotel at 7 and we arrive at the airport at 8 and none of the lines are open? Its about to be 2 hours before the flight leaves. I am never flying United again, so beyond frustrated.

✅ Trip Verified | Flight there was ok. Flight back to Vegas became nightmare. From 12th of January when I suppose to go back home I came back today 2 pm and today is 14th. The worst experience what I had. First flight was delayed weather condition in Chicago where is my connection flight for Vegas - so obviously I will not make it. I cooperate and changing flight for 13th via Washington. I am came in the morning United app didn’t notify me that flight is canceled!,I need to wait 8h for next one. Then that one I delayed. They change me then to American Airlines convincing me that I will make it like that. Then that flight was late 30 minutes and then I didn’t make it again on my connection!!! So now it’s already 9 pm, next flight is in the morning on 14th of January from Philadelphia and United phone agent is telling me that they don’t know if they can provide me a hotel! Luckily nice woman name who is working there on United gates in Philadelphia helped me that I can have where to sleep that night. She is the only normal person with whom I spoke from United. I forgot to say when I wanted to complain and I did complain to manager of United in Harrisburg she answered me: well you chose by yourself to fly with United. That is not cool. Was so so frustrated and angry.

Not Verified | Houston to Colorado Springs. Flight was delayed due to an issue with the emergency brake. It took 30 minutes to figure this out before they made everyone get off the plane. Said it would be up to an hour delay. Eventually they switched planes. After 1.5 hours we boarded the new plane. We sat on the runway for about 45 minutes before taking off. Terrible experience with United Airlines. Would not recommend flying with them.

✅ Trip Verified | Miami to Zurich, I wonder why their ratings are to the lowest. My experience with United truly upsetting and so much of a disappointment. Never received a compensation or refund after they left us in Rome Fiumicino Airport after flight was cancelled without a notification, they took our money and goodbye.

Not Verified | Honolulu to Los Angeles. United Airlines needs more check in assistance at HNL. I stood at a self check in screen for 30 minutes waiting for assistance. At this point I couldn't check my bags. The first assistant to help me forgot about me. Another 20 minutes pass and I have missed my flight and they had to book me on an American Airlines flight. In summary they cut costs on man power and it costs them man hours and customer satisfaction in the end.

✅ Trip Verified | Nashville to Houston. This is absolutely the worst airline. I will never fly again with United. I booked four flights and needed to change one of the passengers names. My husband was originally going but because of work he could not so I wanted to change the passenger to my son. They would not under any circumstances allow me to do so. It is apparent this airline cares nothing about their customers!

✅ Trip Verified | Washington to Tokyo. This was my first experience flying the highly touted Polaris product, and quite frankly, it is a vast improvement over the 8 across business class that we have been putting up with on this route for so long. Perhaps the crew was as pleased as the passengers to be in this re-configured and upgraded business section. Service was impeccable, lots of smiles, lots of personalization. Indeed, this experience was one of the best I have had on United. The meals were excellent, properly served and delicious. Entertainment was excellent. Lavatories were clean and comfortable. All in all, an excellent experience. Hence the 10 rating.

✅ Trip Verified | I was flying from Lax to Athens via New York and London! From the beginning of our flight you can see how rude are the people that are working for United. Nobody helps us on the checking our bags. I was with my wife and our doughter 13 years old and when we ask that our seats on flight UA 934 were not on the same row they sad in a really very rude way - you have to ask at EWR airport. After arriving there we ask again and they try but the couldn’t do anything! So, when we were on the plane, we ask our self other people if we can change seats. We notice that there were more people like us! Chaos! They took also all our small bags from LAX and they told us that you will get them in Athens! Finally we arrived with 3 from our bags broken! Dear United, you should learn service to your passengers from much smaller airline Aegean Airline or bigger one Lufthansa!

✅ Trip Verified | Bakersfield to Tampa. I have flown with many airlines in my life and this is by far the worst. They have continued their unbundling strategy for pricing. What this includes is removing carry-ons from the standard rate. This allows them to show a lower price 98% of people don't use because they're not going to walk-on role playing with just the shirt on their back. They have also used an algorithm to determine the most popular seats which aren't really any better than any other seats in economy but you have to pay extra for those. Top it off the service of the what is a Time counter recently especially terrible. Disinterested and rude, will not enjoy your flight.