United Airlines

Not Verified | Denver to Miami. Over 2 hours late, terrible experience! We were one of the first ones checking in and they couldn’t even give us seats together. Delayed twice and now that we are on the plane we have been waiting for over an hour.

✅ Trip Verified | Minneapolis to San Francisco. The person who was at the boarding gate did not let me go in the airplane because of my backpack. She asked me to pay $60 with card but their card reader did not work. I am a senior lady with high blood pressure. I told her that I will lose another flight but she didn’t care. She said she can call 911 for my blood pressure instead of being helpful and resolving the issue. She was not respectful. I felt discriminated because everyone went in with bag and carry on but she didn’t let me me. My suitcase was in the airplane and I asked I need my suitcase because my blood pressure medicine is in there but she said, it is too late. My question to United Airlines is what is your customer service policy and responsibilities to your costumer. I am very unhappy and unsatisfied with United airline and will not use it anymore. Also right now I am waiting about 30 minutes over the phone to talk with a representative which still waiting on the line.

✅ Trip Verified | Boston to Denver. Horrid. They lost my bag. They even told me that the flight was delayed whn it in fact was not. This is odd. Also, they have no entertainment and served not even a glass of water.

Not Verified | My family and I had a connection flight in Dulles International and it was a United Express. First off, the planes are old the the first one we were on (an Airbus) smelled like moth balls. The second flight, a smaller plane completely screwed up our seats. When we ordered the tickets online we entered in my daughter’s birthdate (she is 3 years old) and they failed to account for the fact that she is a child and she couldn’t sit at an exit seat. When they went an fixed this, the failed to put us together as a family (there was 5 of us) and there was many seats open! We ended up sitting in the front row with tons of legroom, which is a bonus, but still! We will stick with Delta!

✅ Trip Verified | Flight from Moab to Denver was 35 min late to arrival. At CYN they told us the flight was overbooked and were offering $1000 flying voucher to take a flight the next day. Finally start boarding plane and the stewardess and pilot had to count passengers 8 times to get the correct numbers. There were empty seats that they had to put luggage in because it couldn't fit under the seat. And told us there was weight issues and they had too much fuel. Got to Denver and sprinted across airport and missed connected flight by two minutes, along with 10 other individuals. Customer service line has been 50 people long for the last 2 hours. And they wouldn't compensate us for anything. Customer service said the issue was weather related but the staff in Moab was ignorant. Scheduled us a flight the next day in 15 hours. No food, no blanket, no clothes, no toothbrush. Easy to say we will no longer be flying United.

✅ Trip Verified | Pittsburgh to Newark. The flight get canceled. This is the third time in a roll (the previous two ones were substantially delayed). The lady at the podium was very rude to everyone including me. She rebooked the next day same flight, so 24 hours late. I asked if there is earlier flight. She said no. Then, I said one gentleman got an earlier flight. She said he’s handicap and went “US has a law”, which implies I don’t know there are laws. I was already frustrated with the cancellation and she said that!

✅ Trip Verified | Buenos Aires to New York. Worst experience ever. I was told the plane had malfunction so that a new flight would be accommodated. I am sick and needed to get home. It took more than 24 hours to reach my destination.I was supposed flight directly. After another delay, I arrived in Miami and I was told by United Airlines that I would have to take LATAM connecting flight. My suitcase in the meantime was taken. LATAM didn't find me on the system and the send me back to your airline. The rude personal finally told me they didn't have space for me but that my suitcase was already in New York. Frustrate, I had a panic attack. No one was kind or accommodating to me. Customers should be taken care of. I paid over $1,000 to be on time. Customer service offered me $200 on another flight.

✅ Trip Verified | Newark to Orlando. I bought a round trip for myself and my daughter. My daughter was not able to come with me one way but was able to come back with me. So I bought her a different flight one way and accepted to use part of the flight back. When I get to the airport I’m told that because we didn’t use one part of the ticket then the flight was canceled. I was then told I had to pay 240 dollars to get my daughter on the flight. If I purchase a round trip I expect to be able to use either part

Not Verified | Never fly with United Airlines. It took my husband and I twelve hours to fly from Boise to Denver and 3 different airports. We were moved from airline to airline and they forced us to check our bags because they crammed so many people into one plane. After a 12 hour day, they lost my luggage. I finally got my luggage after 4 days. This bag had about $3k worth of equipment and clothing, makeup, etc. No one and no airline knew where it was. I was on the phone between airlines and baggage claims for days; come to find out that United Airlines never even scanned my luggage into the system and my bag was just hanging out in Boise (they even made me pay 30$ to check it).

Not Verified | On my flight from Newark to LAX the airline charged me for a bag (personal item only means a small purse, ridiculous, my small carry on luggage was “too big” which is standard in other airlines) but still let me carry it on board. I am coming back from LAX to Newark then I had to check in my bag again and not only that this time I was told that one carry on is only a small purse and that my small luggage “does not fit in the onboard luggage compartment”. Well this is just another way of taking my money and making me jump through hoops and hurtles to have a longer flight experience that is already expensive and terrible to start with.