United Airlines

✅ Trip Verified | London to Denver. Very impressed with United Airlines. The staff was very friendly, both at the departure gates and in the planes. Thanks to their app, I had all my boarding passes at hand and they sent me a message before every flight to let me know the departure gate. The in-flight entertainment was amazing. Also, the food was delicious, I had requested vegan food and it was the best food I've had on a plane.

✅ Trip Verified | Chicago to Tampa. Thank you to the check in staff for changing my seat. The crew on plane was one unhappy and lazy crew!. When they were going with snacks, I was tired so my eyes were closed and did not hear where they offered anything. I felt uncomfortable asking her , because it was same thing for lady next to me and she asked she received an answer with attitude. the stewardess point to gentleman sitting next to her saying "well he got it" making us feel guilty because we snoozed?

✅ Trip Verified | San Antonio to Albany via Newark. Worst airline experience of my life. Flight was delayed, was lied to several times as to the reason of the delay. Gate staff was amazing, Then I got on the delayed flight..... Then I find a completely different flight booked on my account that I did not book to Chicago for the same day as my trip to Albany. Upgraded seat was terrible, no drinks as in other airlines, no power, no screen, no USB. Upgrade for missed flight not refunded. Staff was not helpful in plane guy wouldn't help with my bag in the back which caused me further delays since I was seated up front. Credit card machine not working when trying to make a purchase. No chat support on airline web page. Never got notice of delay using app or email, found out at gate. I can't have carbs so I couldnt eat anything on this 3 hour flight. Sticker on seat alluded to free WiFi but it was not free.

✅ Trip Verified | Nashville to Washington. United had plane issues on this flight (battery problem). I called the customer help desk to rebook and get an early flight out to Boston (original flight was through Dulles). The staff that answered barely understood English, kept telling me that the only option they had was a flight that pushed my timeline of flying for the day from 6 hours to 13 hours through airports. They offered no reimbursements for any of my associated costs to this, and here I am, still awaiting a connecting flight. Horrid customer service at the gate as well, as they took roughly 20 minutes per customer with upwards of 80 people in line. They only had two agents working on the desk as well. This caused most people to walk away to go to another desk or call. I will be changing the airline I frequent from United immediately following this trip.

Not Verified | Boston to Auckland via San Francisco. We were onboard and taxiing for take off when my wife became ill. The cabin staff were exceptional. We would like to thank all the cabin crew that cared for us on Flight UA619 on 7 October. The passenger doctor who came to my wife’s aid and to the other passengers that assisted. My wife is fine and we were able to continue our journey home the following day. We are very conscious of the delay we caused our fellow passengers, thank you all for your patience and understanding.

Not Verified | Newark to London. Slight initial delay on the outbound journey but no real bother as it was under an hour. Very courteous staff. As a vegetarian I didn't expect much food wise but was pretty surprised at how good it was. Would use this airline again.

✅ Trip Verified | Salt Lake City to Denver. Every single time I end up flying with United I end up extremely disappointed. They have tickets that do not include a carry on. I paid $580 for a ticket and they charged me $60 to check a carry on bag. Last time I flew with them, they ripped the handles completely off of my bag. So to say I did everything in my power to not fly with them would be an understatement. To get to the airport and find out I have to check my tiny carry on bag was not good news at 4 am. I do not recommend flying with them ever.

Not Verified | Portland to Denver. Very disappointed in United Airlines! Flight delay almost 3 hours due to mechanical issues on outbound flight from DIA which resulted in loosing half a day in Denver area! Why would United not book us on the next available flight when there were still seats available? Why don't they have another plane available? Denver is a main hub and this is ridiculous when it's from the originating airport. United has offered no compensations.

✅ Trip Verified | Fort Myers to Austin via Houston. I am mortally sick of this airline. I really cannot think of anything good to say about them. Today is the third time in a row they have both been delayed by an hour or more, and forced me to check my bag, even though when I get on board, there is plenty of bin space available costing me 30 minutes on the other end of my flight, on top of the delays. Do they really have so little comprehension of bin space or communication between on plane and terminal staff? I don't have this problem with Southwest, Virgin, Delta, Alaska, just United. Honestly if I had a choice, I would use any other airline. So I guess routes is the other thing we have to give them credit for.

Not Verified | San Francisco to Palm Springs. My wife and I were on different isle seats I asked if we could be put together The gate representative said we couldn’t because our flight was full. I was a little put out and she recognized that but couldn’t help. We left and waited to board. My wife went ahead of me and I waited till last to board. When I got up to board she handed me a different boarding pass and kindly said here you go Mr Kopsho. I was presently surprised she remembered and took the time to fix a little problem in our travels. My wife was very surprised. We had a great flight thanks to a very considerate team member. I did not get her name but she should be commended. We will fly United airlines again.