United Airlines

✅ Trip Verified | Last week i flew six flights with United. All were excellent and on time except one which arrived in IAH 30 minutes late. i went through DCA, ORD, DEN, PSC, SFO, IAH and TPA. I never met a rude FA or gate agent although there were many rude passengers. Service was as advertised and flights were as comfortable as you could expect. Still some small aircraft in service but it is manageable. Food and drink is sparse but there are many options at airports to buy and carry on. Planes are packed and everyone needs to take precautions against COVID. However, if you wish to fly, United is a great choice and you will receive far better treatment than the discount carriers.

Not Verified | We traveled from St. Louis to Maui with a layover in Denver. I’ll start by saying that all flights departed on time and the layover times were short but left no time for delays if needed. The staff was mostly rude and argumentative. With the mask mandate they were like wardens in a prison. God forbid you wanted to eat or drink on the flight you had to do it with your mask on. One flight attendant even shoved the policy in a passengers face when he asked about the policy because the attendants voice could not be heard over the loud speaker. The seats on the plane do not recline and was super uncomfortable for a 7 hour flight. The inflight movie was a nice bonus if you remembered to bring your own headphones. While traveling to Maui they require you fill out a form, however they will not provide you with a pen. We had to get out of our seats and ask other passengers for a pen, which violates their COVID protocol. I would recommend looking at a different airline.

✅ Trip Verified | United Airlines is one of the most unprofessional airline I’ve ever flown with. It was my first and my very last time flying with them. I’m in the military we were stranded in Denver due to the fact your employee broke my cooler and had the audacity to not released my stuff knowing very well I have a connected flight. What upsets me is how inconsiderate your airline was, I had a 1 month old baby with me who I had to delay going back to because your staff lack knowledge to release my broken package to get on my next flight. I also had to book new flight with United because me and my son missed our flight. Only for you to broke his car seat at our final destination.

✅ Trip Verified | Both segments were awful. The single agent for both segments was overwhelmed, overworked and understaffed which made them incompetent. Almost wasn’t able to get on the flight because on the front end, despite my being at the airport 1.5 hours early - she couldn’t get a bag tag to print and refused to manually send my luggage and literally left me at the ticket counter holding the bag with no agent. On the return, my boarding pass didn’t scan, despite her issuing it to me, and she couldn’t get it to work and wouldn't let me board the aircraft. I was coming from an international flight and was up for over 24 hours at that point and broke down in tears. She finally let me board the plane without a scanned boarding pass. I am not one to cry - but I cried on both ends of this flight.

✅ Trip Verified | The service was bad, the staff was very rude. The seats did not lean back and they had separated me and my brother and niece from sitting together. I would never fly United again.

✅ Trip Verified | Flight UA950, IAD-BRU on July 30, 2021. Shout out to the Premium Plus crew who made what should have been an awful flight just that much tolerable thanks to their extraordinary service. For starters, United Airlines has a rather pathetic hard product. While the 787-10 itself is a great aircraft, the Prem Plus class in United is way below standards. Here are just the most annoying of the many issues I encountered: - Cannot make advance choice for vegetarian food - While seats are wide, the recline is not at all what one would expect for the price of Prem Plus. - No headphones provided in Prem Plus (unbelievable) and when I requested one, I was offered the one from Economy (decided to use my own phone headset instead) - They ran out of vegetarian option for dinner before they got to my seat (yes - that is the 3rd row from the front in Prem Plus!) - They literally dump all the food, snacks, drinks on a plate all at one time, crowding out the tray table. However, we had an outstanding crew that did their best with the limited resources United gave them in a totally packed flight. Very attentive service and I did not have to make a second request - the FA remembered what I asked once and tried to provide it through the rest of the flight. One of the best FAs I have had the pleasure of flying with. She saved the day for United. Turned what would have otherwise been a "Never again United" into "Maybe worth another shot" feedback.

✅ Trip Verified | Worst experience ever, I am traveling with infant and I couldn't think of a worst experience than this. First we arrived @ airport @ 3am to catch a flight that doesn't even exist. They said it was not their fault cause I didn't buy directly with them. So we finally arrive at Houston, here, they started delaying our flight every 30 to 40 minutes, it is now 7 pm and I still have no answer. Laying on the floor with my 18 month old. This is not only happening to our flight, theres 27 flights with problems of delay or insufficient crew members.

✅ Trip Verified | I flew United Airlines UA2251 from New York to Mexico City on 27July 2021 I was told there would be no food service on board but would be able to purchase food and drink, that was not the case. I was told that unfortunately they were unable to load the food and drink on the aircraft in New York. I accepted that and completed the journey, on our way back from Mexico city with flight UA2252 we encountered the same problem. We were however offered soda, water, pretzels and biscuits on both flights for free. On top of that they offered in flight entertainment on the return flight only, with no headphones, again I would have had no problem in purchasing head phones from United Airlines. I felt that for an airline as big as United Airlines they could have made food available for purchase to the passengers. I for one would not have an issue with purchasing a sandwich and a beer at an extra charge. How difficult could that have been for United Airlines? What has happened to the upsell? I have been on airlines in Zimbabwe where they offer food for purchase on board flights and am shocked and disappointed that a third world country could offer a better flight experience than United Airlines. Come on guys get it together, I probably won't fly with United ever again because of this.

Not Verified | The worst experience I’ve ever had. First, my plane from SBA was delayed an hour before the pilot announced we need to fly to Phoenix to get fuel because they don’t have any. We fly to Phoenix and get fuel and finally make our way to our destination where I missed my connecting flight. They did give me meal vouchers and a hotel room however, it was 10 at night and everything in the airport was closed so I was unable to feed my children that night. Got to my hotel room and that’s a whole different experience. My flight didn’t leave until later but I had to check out of my hotel room at 12 so I stayed at the airport nearly all day with my two tired children until take off. My plane finally arrived (still United) and THAT plane was delayed. Sat on the plan for an hour and a half waiting for the problem to be fixed. Taking off 2 hours later. Absolutely ridiculous

✅ Trip Verified | Customer care is horrible. Not at all pleasant to talk to. They will never provide any options. There are no choices left for the customer. Aviation being a hospitality industry, such kind of behaviour is at least expected. For the past three times this year, my flights have been cancelled and I have been left with no options. The reason is weather conditions. United Airlines aircraft are supposed to be the best ones, one can easily doubt the cancellation reason. A passenger who has been in the air for the past 24 hrs, the airline wants that person to be waiting in the smallest terminal with no food options no proper lounge area for another 6 hours.