United Airlines

✅ Trip Verified | This is truly the worst experience I’ve ever had flying. I changed the flight time and they canceled my flight all around (system error) and try to make me pay $62 to reinstate it even though the guy on the phone said that it was an error on United’s side! I have been flying since I was seven years old with Jetblue and I have never experienced something like that, I had to pay over $100 to get my bags to travel, I was boarded onto two broken planes then de-boarded in which then delayed the flight by five hours causing me to miss the wedding I was attending. On the way home they then put us on a broken plane with no AC, another 30 min and de-board us! I have never in my life been on such a bad airline, then when talking to one of your workers then proceeded to give me a terrible attitude telling me that this hasn’t happened in months. I don’t know how many broken planes they have or why customer service is so difficult to get anything done with on the phone. Is this Spirit or what?

✅ Trip Verified | This has been my worst flight experience in my traveling life. Been on planes or in terminal for 2 days in a row. 2 days in a row of planes breaking down. Was stuck on a plane in phoenix yesterday for 7hrs not allowed to unboard for food or bathroom, which caused me to miss the connecting flight in Chicago. United paid for a hotel room, which i had to pay a uber to get to, the. Pay for another uber to get back to airport this morning where the my flight home is broken and I've been sitting here for 4 hours already. I went to customer service to be put on a different flight home and they wont do it because even though its the same airline there is a price difference that they want me to cover even though its their planes that keep breaking down. And they wont pay to put me on a different airline. They have pushed my flight 4 times now. Still sitting in the airport.Will not be using them again!

✅ Trip Verified | They canceled our entire flight. As we tried to move our flight to get home or at least to a place we can stay with family, I was heard the pilot say to the stewardess that, "they were wrong for letting the plane stay on the runway for over an hour and only let the door open for air". Come to find out that was the plane we were supposed to be on, that was delayed 56 minutes, and we could have made our connected flight home in time. Very unprofessional and unethical. This was our first, and will be our last, to ever fly with United.

Not Verified | I will never fly United Airlines again. I purchased a premium economy ticket, according to my seat assignment it was from row 9-15. At the airport when I pulled my tickets out of the machine they were row number 23. Half of the plane was empty, I asked why was I sitting in 23 when I paid for premium. She answered me in a very rude way by saying I don't have any time for discussion and if you want to sit any closer you have to pay an additional fee. This was the worst service I have ever had, I always fly American and very much enjoyed so but I am very disappointed.

✅ Trip Verified | At gate just prior to departure from Syracuse, United staff bumped us from first class to economy due to failure to maintain flight attendant seat, so flight attendant was given our first class seat and we were downgraded to economy class seat. On leg from Detroit to Los Angeles: After all passengers boarded aircraft, departure was delayed 55 minutes to wait for potable water to be added to plane’s tanks, despite the plane having been at the gate prior to boarding for well over two hours. Upon arrival in Los Angeles, plane was delayed on tarmac from going to gate for approximately one hour due to lack of gate availability. First class seat quality and food quality were very low for a 4.5 hour flight.

✅ Trip Verified | The pilot was late for one hour saying he was caught in traffic coming to airport in wide open Alaska and then they admitted two people whose first flight were delayed since the plane hasn’t moved yet after two hours. It is so silly to see them reconnect the channel after closing the door. Then the plane taxi to runway and waited another hour. Then they say they sent a mechanic to check on bathroom light. Another hour passed, they said the crew are too tired to overwork because the air control would not give them signal to take off yet after running late 4 hours. It will be illegal to let them overwork. Then they dumped us saying there will be a Hurricane in NJ. It is like watching a ridiculous drama this people performed exhausting all kinds of excuses. All customers were mad at that point after midnight when they kicked us out.

✅ Trip Verified | Booked a flight for Christmas. A week after I booked I received an email from United saying that my flight from Edmonton was canceled and that I should call to get my options. What was suppose to be a 30 minute hold time, per the recording, turned into 1 hour 20 minutes only to be told that my entire trip was canceled. Was told that I would receive a credit, no refund, even though United was the ones that canceled my trip, not me. This was suppose to be a special trip to see my sister who I have not seen in several years. My Christmas was ruined with one email and phone call

✅ Trip Verified | Worst experience ever. Apparently United makes you pay up to be treated like a human being. Won’t let you check in online even know they send you a link to, plane was almost empty but economy class was still packed in in the very back of the plane even with COVID. Everyone could literally have there own row. I would choose Frontier or Spirit over United any day.

Not Verified | First of all, the app. I was unable to verify the flight because I used the app to get my boarding passes, and after the flight, they disappeared. Now I have no record of them. This was a first class flight but it was as bad as most flights can get. We were delayed for an hour and a half on the tarmac in what were the most uncomfortable seats (my back was actually hurting, and I don't have back pain usually), which would not recline; there was NO entertainment system; and no pillows or blankets, or amenities kit! Even on our recent British Airways premium economy flight we had pillows, blankets, and an amenities kit. The entertainment was called "personal entertainment", which meant you have to use your own phone. But my family do not have earbuds that connect to our devices! There was no warning that we would need them! Furthermore, you had to download the United app before takeoff. I had the app, but none of my family did, because we weren't made aware of this! Anyway, the app didn't work--the movies would not come on. And the flight attendants were unable to make them work either. And that is the bottom line. The app's entertainment feature did not work. Also, the check-in was a chaotic mess. People were in line for a long time and grumbling angrily because there were only 2 people behind the counter to assist. It was as bad as an economy check-in can get, except this was supposedly First Class.

Not Verified | The worst airline ever. Customer service is disrespectful, nobody wants to do their job. Delays with no explanation, takes hours to speak to an agent. This was the only airline that had a flight that would suit our path (that is the ONLY reason I used them). I will never in my life take their airline again. They need to close them down because they do not care about the people in which they serve. Just utterly disgusting United airlines