United Airlines

Not Verified | Awful airline! That is if you are like me and don’t like to sit at an airport for no reason and wear a mask. My flight was at 6:17 am at COS. I arrived at the check in for United Airlines at 5:40 am. They told me I needed to check in 30 mins prior to departure. It was 37 mins. The staff at the counter had no answer when I brought this up. As always I got through security and to the gate quickly. I got there by 6:00 am, before group 4 and 5 had boarded. I tried talking to the person at the front boarding gate after the they boarded but they said they couldn’t add me back. Never had an issue like this before. Will never fly United again.

Not Verified | My 13 son who has a service dog has traveled with her on Frontier and Southwest multiple times with no problems. She is a extraordinarily well trained and well behaved dog. We list her on his ticket. When they arrived the flight agent claimed to have no record of her on his ticket, then tried to have us produce certification paperwork, then tried to claim that she was legally required to be wearing a service dog vest. They managed to delay them so long that the flight left without them and they had to be rebooked on their initial and connecting flights. Not only that, but they initially refused to rebook his tickets and only did so after calls were made to higher up management. If you do elect to travel United with service dog, call in and speak to an agent and get them to send you and email confirming your service dog is a passenger and all paperwork is taken care of.

Not Verified | I dread flying this airline every time. You are literally packed in like sardines into the aircraft. First class looks like a reasonable amount of room, but why should I pay extra for reasonable amount of space? It’s very hot in every plane and my back hurts terribly every time I have to fly. It really sucks flying with United.

Not Verified | Flight 6260 from Wichita to Houston, September 8, 2021. My family and I were sitting in rows eight and seven. Up comes this father with his four year old son. “You’re in our seats.” “Are you sure?” I compared our boarding passes. United Airlines had printed our boarding passes with the same seat numbers (8a and 8b). Well, I didn’t move. United Airlines kicked the man and his four year old son off the plane. Then the man’s four year old son began crying. That’s when you know the stinky stuff has hit the fan. United only let the man and his son back on when I pointed out two open seats nearby. All that wouldn’t have been so bad except we’d all had our original flights canceled by United Airlines the day before and had to spend an extra night in Wichita. Pure pandemonium. And lots of $$$ we couldn’t afford. I asked about compensation but no one listened to me. Missed a whole day of work and wasted another day traveling. At the connecting flight, no wheelchair assist came for my handicapped mother, and I was scolded by a United rep. for not having left my mother on the plane. What was I supposed to do? Leave my mother on the plane and go to my connecting flight? Negative, Ghostrider. Wheelchair assist should be there when the handicapped person gets off. This is the last time I’ll fly with United if I can help it. Delta was a lot nicer. United needs to get their act together.

✅ Trip Verified | Terrible experience. I hope never to fly United again. United repeatedly changed flight times without any notice. We flew Polaris and the food was inedible and carelessly served. Routine requests for coffee or drinks were refused. Boarding was chaotic and our Polaris status made no difference. With $7000 Polaris tickets we were still charged for Wifi. Some non American passengers were incredulous that the service was so deficient especially compared to their other airline experiences.

✅ Trip Verified | This is the 4th time in the past two years that United has cancelled my flights within an hour of departure, with no explanation, and offered no compensation. When I tried to speak to someone at San Francisco international about the issue, she then lied to me and told me they do not have a customer service department, and that they are no refunds given for cancelled flights, ever. I then went to ask another customer service rep how that was possible, and she informed me that was a lie, and directed me to a form I could fill out and wait 14-21 days for a phone call from an accountant to calculate compensation. When I went to file a complaint about this employee, I was told they don’t have a physical customer service department, nor a phone number for one, and that it’s just an accountant that calculates refunds at “customer care”. I then went to file a complaint with the BBB, but United is not accredited. Stay away and fly another airline.

✅ Trip Verified | I am most dismayed and highly disappointed with my most recent experience with your airline. From the very beginning, when my son’s carry-on item was dismissed as luggage and I had to pay an additional $35 for his small bag, to the fact that we were prevented from using the restrooms when we needed to and disembarking only to have no one willing to help us make it to the next gate via golf cart, and having our luggage lost, I have honestly never had such a poor experience with an airline. When I went to the customer service kiosk for assistance, there was no sympathy or reassurances made. Terrible customer service, and poor to indifferent attitudes by both of the women behind the counter. Also, the coffee was very weak, the customer service of the stewardesses was subpar, and generally, bad.

Not Verified | Booked a flight with United to go to Hawaii in March 2020. It was cancelled due to the beginning of COVID shut down. They wouldn't give refund, only credit. As of today September 2021, I used my credit and upgraded to first class for an extra $135. The airline automatically cancelled my ticket due to over booking. Called within 24 hours to cancel as per their policy. Now they are refusing to refund cash back, the only thing they will do is credit more on this stupid account. And they have to audacity to say better use by 2022 or you'll lose your credit.

Not Verified | Have been traveling at least once a month for years and this is by far the worst airline experience I’ve ever had. When I originally booked first class I was shown that I was booking lay-flat seats, the same I came in on my United as I arrived to Newark from Miami. When I checked in I saw that they are regular business seats (slightly larger than economy), somehow there was a change that I wasn’t informed about. Although I was group 1 and first class I had to put my bags in economy further back as the ones above our seats were taken. Upon arriving my tray is simply taped shut with an “inoperative” sticker and is non existent so I’m unable to drink or eat anything (in first class). My wife had a purse that she brought on her lap on the trip from Miami but now on the return flight was told it too had to be stowed away. We asked the flight attendant who told us we had to put it away where we should put it and she told us she didn’t know but that we couldn’t keep it with us during take off and that we had to go find a place… so once again had to go put it away in economy but by now even further back. There is no TV monitor nor entertainment of any kind and although there are USB and electrical outlets to charge, none of them are functioning. I did book a 9PM flight but I’m shocked at how rude the flight attendant was especially considering it is first class. Will definitely be disputing, worst airline experience I’ve ever had.

✅ Trip Verified | I've spent 11 Hrs of my Hawaii trip stuck in Los Angeles, with no compensation and horrible customer service. On top of that they really gave me a $10 meal comp, however everything costs around 15 to eat.