Tigerair

On 28 September 2015, my friend and I were flying back from Taipei to Singapore at 1730. Our flight was cancelled due to Typhoon Dujuan. All other flights were also cancelled and we had to find our own accommodations as most of the hotels around the airport were full. We were told to return to the airport at 9am for a flight at 1245 on 29 September. When we returned, the airport was chaotic due to the large number of cancelled flights the previous day. Many of the budget airlines had cancelled their flights and their passenger had to find tickets for themselves as no replacement flights were given. We obtained our new boarding passes and proceeded to the gate. Unfortunately, there were not enough buses to bring us to our plane and we finally departed Taipei at 2am. During the flight, some passengers were concerned that they were absent from work for 2 days and requested a letter from the airline to explain the situation. When we finally arrived in Singapore at 6am. The COO of Tiger irways came on board our flight to apologize for the delay and gave every passenger a letter and S$200 cash! I was never a big fan of Tiger until this moment. Not only did this budget airline give us a replacement flight. They must have lost a great deal of money for our flight since the one way fare from Taipei to Singapore is only about S$150! This is a company that values customers time, convenience and business. This is not even an action that a full fare airline would have taken. I will always make Tiger Airways my first priority from now on.

Tigerair flight from Bangalore to Singapore delayed by 3 hours through midnight and the airline manager sheepishly mentioned that a few passengers did get the notification when it was obvious that the airline made no attempt to communicate the delay. The intention was not to make the travel at all convenient for its passengers.

Singapore to Bangkok with Tigerair, a budget Asian carrier. It's hub is in Singapore and it flies a pretty extensive network around Southeast Asia. In-laws in Singapore recommended Tiger over its main competitors, AirAsia and JetStar. We have flown with them numerous times, the latest being a trip to Bngkok and back. Checking in at Changi in Singapore was a breeze as there was, for the first time, no line at the counter. Checking in at Bangkok was a lot more troublesome, as a group of seven was in line ahead of us and, instead of using the group check-in line, used the regular line. A substantial line developed behind this group as the Tigerair agent appeared to be relatively new on the job and seemed flustered. Another agent opened up and he took care of us quickly. Tigerair has a good boarding system, when they follow it, and so boarding is usually quite quick. Tiger has a couple of A319's, but mostly use A320's on their routes. Seat pitch is minimal at 30", so it's a little hard on me at 6'2" tall, but it's not unbearable as most of the flights we take are only 2-2.5 hours in duration. There is no IFE, meal or beverage service (unless paid for) and no in-seat power. Planes are kept quite neat and the seats, apart from the legroom, are pretty comfortable. I wouldn't want to fly Tiger much more than the 2-2.5 hours that we've done in the past, but for flights under this duration, it's a decent airline and, much to the shame of this American, offers a similar flight experience to the big three US legacy carriers.

We were 4 people travelling from Bangalore to Denpasar via Singapore. Tigerair is a budget airline. No check-ins are allowed. Cabin baggage of 2 per person with max 10Kg each. Since there's airport transfer in Singapore, we need to pay extra money and is not included in ticket. We had no idea and were in shock when we were asked to pay INR 7700 (S$40 per person) in Bangalore airport. Ground staff couldn't explain us the reason why we need to pay and couldn't help us to pay online for the return either. They said that had we paid online 48hrs in advance, it's about INR 2000 lesser but unfortunately, we had no idea. For return journey, we couldn't figure out in Tigerair website and had to pay the same amount in Singapore airport. In Singapore airport, a person explained the reason for payment and was very helpful for our queries. I wish Tigerair had given more information ahead or include it in ticket since it needs to be paid anyway. Even in website, it's very difficult to determine how to pay the amount online. We had long wait in Singapore (9.5hr). We couldn't avail free Singapore trip (Changi airport offers that) since we were on budget airline and we didn't have a Singapore visa and Indian passport is not allowed for transit or on-arrival visa. On positive side, timings were maintained perfectly and quite economical.

My wife and my three children aged 6, 4 and 1 were travelling from Ipoh to Singapore on Tigerair 2483 on the 29th November 2015. Being a small airport, we were pleasantly surprised by the attentive ground crew who helped my wife and I carry out cabin carry-ons up the stairway to the aircraft and all the way to our seats. That certainly helped us greatly as the distance from the waiting area to the aircraft requires about a 200m walk across the tarmac. With the ground crew help we could carry our infant and hold the hands of our toddlers. Kudos to the TigerAir ground crew at Ipoh Airport, Malaysia!

Our Tigerair flight was from Denpasar to Phuket via Singapore. As the connection was under 8hrs the booking included the tigerconnect which ensures baggage is transferred straight through the connection airport without having to collect yourself etc. When checking in we were told we had to pay a further 400kIDR for the tigerconnect. When I explained we had already paid for the service, the staff said I should call head office to make the complaint and there was nothing they could do as they did not work for Tigerair! We received no help at the Tigerair desk in Terminal 2 connections at Singapore airport. Staff was more interested in watching youtube and smirked when I asked if he could call someone who could help. I have complained through the portal and tweeted but received one reply ignoring the issue. I haven't received any further help. There were also random gate changes before take off. The flights themselves were ok. Overall a pretty poor airline, and if you have an issue don't expect any help!

Have always flown with Tiger as my choice of budget airlines, and so far only Tiger have not given me flight delay problems. Recently I just booked another flight to travel in November. Due to unforeseen circumstances, I was forced to cancel the trip. Although Tiger have stated their policy as no refund and no cancellation, the staff at Tiger truly went the extra mile for me and my family. They offered direct and correct channels of assistance and help, were cheerful throughout. Alternatives were given for me to choose, and they resolved all issues. Thank you Tiger, the human touch is really felt.

I could fly one way on Tigerair Singapore to and from different destination at low cost. Inflight beverages at reasonable price as desired. Online booking is easy after first time. The total cost for each flight could be inflated by default charges. Untick those unwanted items like checkin bag, insurance, sms alert - will show the difference. My family and I flew more than 8 flights a year with Tigerair Singapore last 6 years. Never encountered technical delay, newer plane could be the reasons. Cabin services are getting better each flight.

Tigerair was a nightmare came true! After enbarking and disembarking twice because of severe technical problems (the whole process lasted for 8 hours), and in that time we got no food and no drinks. More imporzant we received no information from staff. We, a group of 23 decided to take another flight. The staff was not able to get our luggage and after another 4 hours and endless discussions we get our luggage, and booked a flight with KLM to Singapore.

The communication and coordination of the Tigerair ground staff leaves a lot to be desired. Leaving from Bali to Singapore we were told a certain gate number (Gate 6) by the board and check in counter. Sometime during the 30mins before the flight is supposeD to depart, some passengers found out the Gate number has changed to Gate 5 thru the information board. About 150 passengers got up to relocate. At the time of departure (we have not boarded the plane) there was no one manning Gate 5. Instead we hear over the speaker that the plane will be delayed by 5 mins. Approximately another 20 mins passed and once again TigerAir got its passengers to play musical chairs. The info board sneakily updated the Gate number back to 6. No communication from the ground staff still at this point. All passengers dragged themselves to Gate 6. So this time, after we have been waiting patiently for 35 mins after the plane was meant to depart, we suddenly were informed the plane will be further delayed by 1 hour. No explanation was given whatsoever. As yet, I am still waiting. I haven't even boarded the plane and I'm already regretting "flying" with Tiger Air. It's a good thing Bali airport has free wifi so I can spend my time writing this review. I will send another review if the flight itself has any redeeming factors. Otherwise, I would recommend not flying with Tiger Air.