Tigerair

During my first Tigerair online booking I encountered an error ID which did not allow me to complete my payment after I have submitted my credit card information. When I tried to book again I saw that the price has gone up and thought it could be due to December peak season. However upon checked out I have realized that for reason unknown the additional cost was due to the 25kg baggage fee charged to three of us. I have deselected this option in my first try but in my second try the luggage add-on was selected without me realizing it. Immediately I wrote in to the Tigerair customer portal and within 24 hours I have received a response from TigerAir that there's no refund once a booking is made. I wrote in again and attached a screen shot I have captured on the error problem ID and explained that I understand the no refund policy on flight. However as we plan to travel light we do not need the extra luggages and request for TigerAir review and at least explain what's the problem ID was? Within 24 hours Tigerair responded and agreed to refund the luggage add-on. This is really great customer service and they understand that I am willing to pay for what I need and I appreciate the TigerAir team's flexibility in looking at my plight. For this, a big thank you to TigerAir. On a side note, the Feedback Portal is not easy to locate and I can't reply to the response from the Call Center from my email and has to raised a new response by going back to the TigerAir customer portal. This is quite inconvenient. I appreciate the response within 24 hours that was great! Thanks again.

Flight was delayed by 2 hours, they would have known this at the time of check-in but said nothing until departure time came and went and still no incoming aircraft (and even then only when a couple of us demanded an update). On board experience was fine, smooth flight and seat reasonably comfortable. A special mention for the food - I pre-ordered a vegetarian "Tomato Koora", this was small and predominantly rice, but has to be one of the tastiest meals I can remember, airline or otherwise. I would fly Tigerair again, but I would make sure (as I did this time) that I allowed a long gap between connecting flights.

Enjoyed a smooth Tigerair flight from Singapore to Bangkok on Tiger Airways. Check-in was easy since I did so 72hrs before the flight and had the boarding pass printed for direct-to-gate clearance. Did not experience the queue and waiting time was almost zero, allowing me lots of time to shop at duty free. It was an early morning flight. A slight detour meant we had to board the plane which was parked on the tarmac. Onboard the crew were friendly and professional. I will fly with Tiger again for my next trip to Bangkok.

Telephone customer service was unhelpful. I booked a late flight (6:15pm) from Melbourne to Brisbane due to commitment,s however the airline moved me onto the 12:30pm flight ($32 cheaper than I paid). I required a refund as they advised they could not book me on a later flight. The refund will be processed within 3-4 weeks. Throughout my phone call I asked the customer service representative "why can i still book the 6.15pm flight online (price is now $169)?" She advised me that the flight is unavailable and will not be flying on this day. How can Tigerair or third party providers continue to sell flights for a future flight which is 7 weeks away knowing that it will not be running for a cost of $169? This seems like a dishonest money making scheme as they will continue to transfer passengers who have paid $169 for the 6.15pm flight to the 12.30pm flight which is currently selling for $69. Tigerair is currently making $100 per passenger who books the 6.15pm flight as this is a preferable flying time only to be moved onto an unpopular timeslot.

I had a very pleasant experience with Tigerair. It was only a short flight from Singapore to Hanoi, but I was looked after and would be very happy to travel with them again. What I was most impressed with was their incredibly fast reply to my recent request for them to resend my e-ticket from almost 2 months ago. It was literally 15 minutes, if that. I am extremely impressed with their post flight customer service.

Great Service. I was travelling Tigerair from DPS to SIN on flight TR2289, 31st August 2015. I had mild motion sickness on the particular flight. Just as I got to my seat the cabin crew came forward and asked me if I need anything, just to make sure I was alright. Tigerair staff went an extra mile to check on me every 10-15 minutes.

I fly Tigerair 2 to 3 times a month on the Singapore to Saigon route. The flight leaves on time from SIN 99% of the time and from SGN maybe 95% of the time but always arrive on time. The staff are friendly and efficient, the plane is always clean though I wish they would update the in-flight magazine more often. If you want to eat anything, you need to pre-order. The food is okay but it's really not necessary to eat anything on such a short flight. Changi has plenty of good food. I used to fly VietJet but it has become such a horrible airline. I have no real complaints about Tiger. It's a good airline.

That was the first time I'd flown with a low-cost airline and I felt a bit worried at first but everything ended up okay. The flight was smooth and nearly punctual. Staff was a bit cold but I had no problem about that. No food and beverages was served for free so better prepare your own. Overall I had a decent round trip SGN-SIN. I will consider flying with them again if possible.

This flight was operated by Tigerair Taiwan, and redeye flight was 80% full. Food is unique, all is Taiwanese local delight but portion was too small. Seat was almost same with other LCC like Jetstar Asia, Vanilla Air etc.

First time flying on Tigerair: Penang-Singapore-Penang in March 2015. Cabin crew (especially on the Sg-Pg flight) were very helpful and pleasant. Flights departed on time in fact arriving ahead of time in Singapore. I utilised the web-check-in from Sg and had direct-to-gate eligibility - this is a good feature. Would definitely consider Tigerair for future flights.