Tigerair

Singapore to Phuket on 14th March. As my mom is a plus size she needs a seatbelt extension. I politely asked the cabin crew for the extension. She rudely tells me later, with her arrogant attitude. I then got a bit worried as the aircraft was about to move, and asked her again for the seat belt extension, and again she gave me the same annoying attitude. Later she came and passed me the extension. But today on the return flight I ask for the extension, and to my astonishment the cabin crew thanked me for requesting the extension and provided this. I noticed the rest of the crew have smiles on their faces and it feels very welcoming.

Surprisingly good service for a budget airline! on this flight from Singapore to Maldives. A lot better than other budget airline where they shut the blinds on you after take off. I like how the air stewards and stewardesses patrol the aisle several times.

For the price, I was happy with the service and flight with Tigerair. My flights went from Phuket to Singapore to Saigon, but had an overnight layover in Singapore. I chose the long layover to give me a chance to see the city. Both flights were relatively short, about 1.5 hours long. But they were both right on time. No drinks were free, but for the price I paid, I am fine with that. Drinks and food were available, but overpriced. Coke in Thailand is 40 cents. On Tigerair, its $3. Despite this, the airline performed where I wanted it, my luggage was delivered on time. I pre-purchased 20kg of luggage each way. If you had just a carry on, the flights would have been ridiculously inexpensive. The boarding process was a bit odd, but not sure if this was just Tigerair, or the airports. Tigerair worked great for me, and if you aren't looking for lots of bells and whistles, it will likely work for you.

I have flown Tiger many times without problems and this is the first. Tigerair lost my luggage in Singapore en route from Bangkok to Jakarta. I went to Jakarta my luggage did not. Losing luggage is not so bad. Not having a system to track and find and report is bad. Add that to the customer service that will tell you what you want to hear and actually do nothing. Therein is the problem. Tiger lost the luggage and Singapore Airport had the item - not Tiger. Tiger promised to send it on the next flight - they did not, then the next flight 2 hrs later - they did not. Then they promised to send it that next evening - after I had left Jakarta. So the arrangement was - They send it to Jakarta (after failing three times) and then they send it to me in Denpasar by another airline as Tiger do not fly to Denpasar. I had no confidence of ever seeing my luggage again! So I flew back to Singapore and found my bag in SAC Lost Office - not in any tiger facility. They did not have - they never did have it and they did not seem to care. Very disappointing - to say the least.

Our experience with Tigerair from Singapore to Kalibo was good - mainly due to the crew onboard who made our flight memorable, smooth and hassle free. Value for money. We never regret getting the extra legroom seats. Excellent.

Ningbo to Singapore with Tigerair, and the flight was okay, staff was unfriendly and didn't smile but I didn't have to interact with them except hello and goodbye, both of which went unanswered. The departure was a bit delayed (30 minutes) but we arrived in Singapore almost on time. Seats were quite comfortable, nice magazine to read. I would fly with them again if the flight is cheap enough, as overall it was an okay experience.

Dhaka to Manila via Singapore, and with Tigerair you get what you paid for. The best thing, it is cheap for those travelling on a tight budget. You will get the minimum in order to get to your destination. I had 4 flights, no delays. What I didn't like (I can't complain because it's a budget airline) was the food Quality, I wouldn't buy any hot meals again from Tigerair. The quality is not good. Again, you'll get the minimum in order to get to your destination. You will not even have a blanket even if it's freezing in the Cabin.

Langkawi to Singapore. I had booked two flights on Tiger Air, I was notified by email that one had been cancelled and given the option of a full refund or a flight the next day. I chose the refund and two days later the money was in my account. I had taken out the online insurance offer when booking, I had to fight and send mails back and forth for a refund on the insurance premium - I was first told no refunds once a certificate of insurance has been issued - after threating the insurance company by going to the insurance ombudsman I was refunded. Flight was on time, check in was easy, flight was fine. as with all bucket airlines, read the small print, follow the instructions about online check-in and prepaid bags and you'll have a cheap hassle free flight. I will be flying with them again.

Singapore to Denpasar with Tigerair. This was a trial, I usually fly Garuda or SQ. I figured it was worth trying Tiger as their itinerary fit what I wanted. When I showed up to check in I was given a ticket and the agent asked me to go to the service counter. I asked why and he informed me that the flight was 3 hours delayed. At the service desk they informed me that I had been unreachable when they tried to inform me about 45 minutes previously. As if that would have made a difference. I asked why there was a delay and was told it was a maintenance issue or a refilling issue. In neither case does that explain an unscheduled delay. I certainly won't choose to fly them again without some testimony suggesting my experience is highly irregular.

Denpasar to Singapore. I am a regular customer of Tigerair and in general quite satisfied with their value for money proposition. Now for our upcoming holiday I forgot to turn off the 20 kg add-on luggage option that is the standard option for all of my 5 family members both ways. At 27$ per person the maximum added costs is 270$. When I called their service hotline for some leniency it was made clear that once confirmed nothing could be refunded. Actually the lady said that "no refund is possible for all services you added." I calmly made clear to her that I didn't add anything but that her airline added it for me. Still, nothing could be done. Tigerair just lost a whole family of loyal travellers.