Thomas Cook Airlines

Flown with Thomas Cook twice this year to Cancun in Mexico and to Hurgurda in Egypt. Both experiences were poor and whilst the service on this airline is tolerable for short distances its not on long haul. The Mexico flight was cold and the headset socket did not work. On the Hurgurda flight It was again cold the food was poor (mine was beef without the gravy) the crew constantly chatted to each other. It took forever for them to serve people and ignored the call lights. The only reason to choose them is they fly from Manchester and the cost. Lastly I doubt a top airlines welcome to the flight is that if you get drunk they will refuse to serve you and take action. Both right but it sets a poor tone right from the start to mention it I doubt Etihad do that?

Just returned from a holiday in Majorca flight to Palma Airport was delayed. The cabin crew showed no interest in passengers just stood chatting. I have never experienced such disinterest on flight ever. The holiday in Puerta de Soller was wonderful however the flight spoilt the holiday. I will not be flying Thomas Cook again.

Flew from Gatwick to Dalaman and wish I had booked with another operator. Seat space / leg room should be investigated as to whether it meets legal requirements. Incredibly uncomfortable journey with TC maximising their profit absolutely anyway they could. Return journey was considerably worse because of a systems failure at Dalaman. For good measure some TC rep asked if we were flying to Manchester. Cannot figure out why because we were in the Gatwick queue and curiously there were no flights to Manchester at that time! Upon arrival at Gatwick we had to wait 45 minutes on the plane because stairs were not available to offload us! Apparently this was down to the rain we had earlier in the day. The final nonsense was when we had to wait another 45 minutes for our luggage to emerge. So from landing to luggage collection took 1.5 hours and bear in mind the flight was late because of the problems at Turkey. Seems Servisair who administer ground services at Gatwick were culpable in all this and have not done TC any favours. Together they have persuaded me to use another carrier in future. As for Gatwick thinking it can handle a second runway it is sadly mistaken when patently cannot even handle one!

I have come back from Cuba having pre booked my seats booked extra legroom going out and upgraded to premium seats coming back. When I was checking in at Manchester they told me I shouldn't have been issued this seat and couldn't have that seat. Coming back I had to wait until nearly everyone had checked in to be told I couldn't have the seat that I had paid extra for. This was my first package holiday with Thomas Cook and will be my last.

Flight out from Glasgow was supposed to depart at 16.35 on 4th July 2013 but were told bluntly during check in that there should be further updates at 7pm. No staff available for updates and garbled announcements from Glasgow airports world class PA system. Eventually we managed to get an explanation of sorts from a TC manager at around 9.30pm (5 hour delay). Everyone was just glad we were finally on our way to Antalya but the staff of TC really love rubbing salt in your wounds. Will not use again.

Travelled to Cuba on 28th June TCX174 and returned on 12th July TCX 175. Booked extra legroom seats on row 30 they were excellent cabin crew were outstanding we even left Cuba 30 mins early which is a first.

Flew TCX1054 Gatwick to Corfu and TCX 1055 Corfu to Gatwick end of June early July 2013 travelling as a family of 4 (2 adults 2 kids). Both flights ran on time with no problems and overall flights were comfortable. Amazed at how quickly TCX can board a plane. Seats are a bit cramped but the planes were clean. This airline is all about the extra revenue from onboard sales and pre-flight sales - drinks snacks duty free bingo cards meals seat selection. Was disappointed that there was little to no free beverage service. Cabin crew were friendly and attentive. No in flight entertainment but given it was only a 2 hr 45 min flight - we were ok. Two main complaints. 1) Extra baggage fee. I tried to check-in on line the night before and add an extra bag for £19 and it wouldn't let me check-in on line so I though I could just deal with it at Gatwick. When I did they told me the fee was now £60 as it was considered excess baggage at check-in! 2) Baggage retrieval at Gatwick. Not sure if this was TCX's fault or not but we landed in Gatwick early and waited 1.5 hours to get our bags.

We were put on this 5.5 flight to Hurghada. Food was disgusting omelette sausage and congealed baked beans dry bread roll (no butter) and this is supposed to be James Martin cuisine! To top it all every passenger got given the food even if they had not paid for it. Children did not even get child's meal they got the same. Plane was not clean and was the worst flight ever. The outbound flight was with Titan Airlines not Thomas Cook as we booked. Homeward flight was with Thomas Cook and was much better. We travelled out on 2 July 2013 for 1 week. My daughter flew out the week before and had similar issues.

Flew in March from Newcastle to Lanzarote myself my partner and 2 granddaughters. The check-in at NEW was fantastic straight through and up to departure lounge all staff excellent. On return check-in not so good but nothing to do with Thomas Cook only downside - not enough room between seats. Flight back I had ordered champagne as it was my partners birthday brought to us chilled and even gave my granddaughters sparkling soft drinks. The cabin staff made a lovely finish to a lovely holiday.

TCX472 outbound 14th June 2013 inbound TCX 127 1st July Manchester Sanford - Orlando. No customer care whatsoever. Flight out my seat had been slashed. They forgot to load headsets so no inflight entertainment and even though we had ordered food and were only on row 13 they had run out of chicken and only had Bangers and Mash. Return flight so far is nearly 4 hours late with no explanation and. Paltry $8 food allowance. They even weighed our hand luggage and made us swap it to our cases which were under all for 1 killo. They need training in customer services badly.