Thomas Cook Airlines

Manchester - Kefalonia - Manchester June 2013. Both outbound and return flights left on time. I pre-booked extra leg room seats and these were allocated on check in as per my booking. The 757-200 aircraft was slightly old inside but with leather seats. Crew were polite efficient and very friendly with passengers. I would imagine that had I not booked extra leg room seats it would be a less comfortable flight but really if you have that much of an issue with leg room simply pay £25 for a seat with extra room and enjoy the flight rather than moan about it. There was one bar service each way but the crew would also get drinks for passengers on request later in the flight so everyone was happy. We had meals included for free as part of our holiday package. Outbound was a choice of Tikka Masala or Beef Bourguignon and return was Tarragon Chicken or Roast Beef. They have been created by Chef James Martin and whilst they were OK I wouldn't be impressed if I had paid for these meals pretty basic. A small selection of TV programmes were show on overhead screens but I didn't watch these as the flight was only 3 hours. Overall excellent flights on Thomas Cook. Hopefully when their new aircraft arrive over the next few years to replace older aircraft the cabin will feel more up to date.

Flew to Tenerife out of Cardiff on 17 May flight took off on time excellent staff home bound flight took off early excellent flight attendants again tasty food - no complaints. Thomas cook gives you a rep on you transfers which other companies do not.

Outbound: Gatwick - Sharm TCX1952 9 Apr 13. Return: Sharm - Gatwick TCX1953 16 Apr 13. Never again Thomas Cook never again. Last year due to work and luckily for me 4 holidays l flew 38 international flights using BA Emirates to EasyJet and Ryanair. At the bottom of the pile is Thomas Cook. Cramped beyond belief my knees jammed against and under the seat in front of me for a 5.5hr flight from LGW to Sharm. They have even moved the magazine rack so its level with your face just so they can gain another inch so your knees are actually embedded into the sest in front of you. No IFE food worst than McD's no free water and FA who treated you no better than cattle. And they call it shorthaul. Looking at going to Florida next year won't be with Thomas Cook that's for sure. The most awful service l have experienced.

2 hours late out of Gatwick to Antalya due to faulty door. Return flight 9 hours late. Was it a coincidence airbus not available after incident at Manchester earlier in week. Felt sorry for reps at airport as they were kept in dark. Why not tell pax the truth and company would get less hassle. Pax split between two aircraft. Replacement aircraft operated by Titan who were excellent. Thomas Cook didn't seem to care. Will think very carefully before flying Thomas Cook again.

Flight from Bulgaria to Glasgow 25th June 2013. First got to leave early due to all passengers on the plane so very pleased arrived back home 45 minutes earlier than expected. Got extra legroom seats at the front of the cabin this was the middle of the night and the plane was freezing when asked if they had a blanket or something I could purchase was told "no" that was it. I can deal with cold weather but my feet arms and face were almost blue it was the security at passport control that asked if I was okay. I asked then if I could move seat due to the plane not being busy but was told no due to safety that is all fair and well but bring ice cold on a plane isn't the best thing. Never again will I be travelling with Thomas Cook Airlines and will definitely not recommend to a friend.

Flew Manchester to Lanzarote and back in May 2013. Two excellent flights both on time. Cabin crew were very friendly and helpful inflight meals were great and plenty of leg space. The only down side is limited entertainment on short haul flights. I've no idea why people seem to complain about some of the things mentioned in other reviews. I've flown with TC several times now and will continue to do so.

13th June Manchester to Palma. Departure slightly delayed due to volume of traffic at MAN. I opted for an 'adult bundle' of hold baggage seat selection and meal. I'd printed out my boarding card so used bag drop at a heaving Manchester Terminal 1 - very quick and easy. The cost of this was a lot more reasonable than charges which would have been levied by other airlines (low cost). Meal was excellent cabin service and sales not too intrusive. It's been a long time since I've used a traditional charter carrier I will certainly do so again.

7 June Outward journey to Antalya delayed eventually travellers divided into 2 smaller planes first flight out delayed over 5 hrs second nearer to 8hrs. Total chaos luggage loaded but no relationship to travellers on flight. Poor communication at Gatwick tannoy announcements could not be heard. Nobody at Antalya to assist reps made the excuse that they couldn't access airside but really didn't bother. Luggage arrived late on the 8th. Return journey not much better 3 hrs late despite assurances no delay. Final straw luggage delayed well over an 90 mins with some excuse relating to off line activity whatever that means.

Flew from East Midlands on TCX5894 to Dalaman on 15th June. We added extra legroom for first time which was great. Last year we flew on 757 and the seats were so close together it was uncomfortable. We boarded the plane and the locker above our seats was for airline equipment so I asked the stewardess where I could put my bags she was very abrupt and told me to put it into the locker adjacent to the other one. I found her attitude throughout the flight quite rude and as if she didn't want to be there? She was quite short 5ft 2ins approx. To be honest I found the whole team to be quite "glum". Having said that on the way back on TCX 5895 from Dalaman on 23rd June the team were so different and very friendly.

8th June Manchester to Antalya TCX2538. 15th June Antalya to Manchester TCX2539. Just used Thomas Cook to fly to Turkey and back absolutely disgusted at how dirty the plane was old food between the seats and by old and mean months old food in the gaps on the floor I opened my table and more food! Staff great pilot - perfect flight great take off and landing both ways but I couldn't get past the filth! Will never fly Thomas Cook again!