Thomas Cook Airlines

✅ Trip Verified | Gatwick to Split. Comfort on the seats is terrible, check in staff are rude and unhelpful but most egregious was the baggage charge. In small print they inform you on the website that the only baggage allowed is a combined weight of 8kg with your cabin bag + backpack. Note that this is considerably lower than other budget airline never mind one that markets itself as helpful. They demanded the money and held our passports until we paid.

Not Verified | I was at checking desk with my wife at Manchester UK returning to New York JFK. We together had one bag to check in and my ticket has the allowance. The agent insisted we don’t have allowance even after I showed reservation document (when we went to Manchester, it was allowed) and ordered us to pay £140 in order to check the bag or abandon it. Due to time constraint, we paid the amount with the understanding that if I can demonstrate my ticket has the bag allowance I can get the refund. After returning to home, I immediately filed a complaint through custom relation online. It says will address within 28 days. I waited through a month and followed up twice. No response!

✅ Trip Verified | Manchester to Gran Canaria. Awesome flight to Gran Canaria, we purchased Economy Plus. We got reserved seats, premium check in, fast track security, extra luggage, Premium drinks & meals included. We sat in Row 1/B., seat very wide & extra leg room. Lovely cabin crew, very attentive. Drinks were flowing and James Martin premium meal was very nice (my partner had vegetarian) and recommended it. No inflight entertainment but still a great flight.

✅ Trip Verified | Flew from Gatwick to Las Palmas. Paid for exit row seats which were great. Loads of leg room and very attentive crew. Check in was extremely quick, security at the airport was prompt and the flight arrived in Las Palmas on time. Excellent on board meals and a great selection of drinks available. Would certainly recommend Thomas Cook Airlines and use in the future.

Not Verified | So I try to check in- not working online despite multiple times. States to arrive 1 hour before as check in closed then. Arrive 1.5 hours before and there is a queue of at least 50 people and two people at the desks when they wrote on website they were having issues with online check in! At least get more staff in to check in. I would have missed flight if they didn’t push me to front ( which others did not appreciate). Then I am waiting for announcements - states boarding then boarding closing at x time. I arrive 5 minutes before and see the departure lounge full of people sitting. No one boarding! Then 10 minutes later just before flight is meant to leave they decide to make announcement that there is an issue and we will have to wait an hour for next plane to arrive. No one boarded so it was a lie: do not make there rush to gate when you are giving false information. Most stressful experience I have had.

Not Verified | We have always been happy flying Thomas Cook. The flights have always been smooth takeoffs and landings. and aircrew very helpful and efficient. The seating is a bit tight, but otherwise, everything else is fine. Disabled assistance is very good.

✅ Trip Verified | London Gatwick to Banjul with Thomas Cook. Premium seats are exactly the same seats as economy. Food is no different from what you get normally or very little change at best. Entertainment is an overhead screen. Long way to go to call this premium! Not worth the money!

Not Verified | After reading some of the very negative reviews I regretted having bought a one way flight to Goa. However, it turned out that the meagre price of £154.00 was well spent. I'm a regular long distance traveller who likes a bargain flight and Thomas Cook ticked all the boxes. Pleasant and professional staff, bright cabin with 242 layout and much comfier economy seat than Norwegian long haul. Decent legroom too. Meal was tasty and sufficent was included and followed later with an Afternoon tea unlike Norwegian and two out of 4 trolley runs served free drinks. Okay, no paying entertainment was very restricted but I watched two films and a tv show as well listened to a bit of music. Timely flight. In all thumbs up and I'll be back again.

✅ Trip Verified | Manchester to Holguin return. Beware if you are on a strict Gluten Free diet, On the outbound flight, I was given my meal, the packaging was clearly marked Gluten Free Meal (GFML) but the salad filled roll on the second mouthful didn't taste like any Gluten Free bread I have had in the past, so I looked at the cellophane wrapper it came in, and to my it was 40% wheat, I am Celiac and even the slightest bit of any food containing Gluten, makes me very ill, two hours later I am violently sick and the two weeks away are spent on the toilet with diarrhea or in the bathroom being sick, not to mention severe stomach pain, and of course a dry mouth, feeling tired all of the time,. On my return I duly make a complaint, and TC response, "sorry for giving you a salad roll". No mention of Gluten, and no apology for making me ill.

✅ Trip Verified | Gatwick to Banjul. We have just returned from the Gambia and enjoyed a very good flight. I wanted to really say how impressed I was with James Martin's food selection, delicious, very hot and the right amount. Thank .