Thomas Cook Airlines

Flew to Dalaman on 3/8/13 8 hour delay at Gatwick there was a party of 7 we were supplied with £10 vouchers to cover lunch! We had 2 meals and drinks during this period which came to far more than £10. Technical problem was the reason for the delay spoke to others who said they had suffered in this manner before it was our first time with Thomas Cook. On the aircraft the seats were ridiculously tight and we are only 5 ft 9 and 5 ft 2 I would hate to be tall in these seats. The interior was old shabby uncomfortable and as previously stated in these reviews I must concur the cabin crew were unprofessional and quite frankly useless. On our return 2 weeks later we were once again delayed for a further 3 hours for technical problems. We were all very disappointed with this airline for a flight that cost £383 (budget I think not). On our landing at Gatwick it took 35 minutes to disembark a 10 minute bus ride to the terminal and a further 30 minutes to reclaim our baggage.

Having read a lot of reviews and being a 5'8 size 24 woman I was incredibly worried about my flights with Thomas Cook to say the least. I was worried about leg room the table not fitting my frame or and this was worrying me most - the seat belt not doing up. I need not have worried. We flew Gatwick - Menorca and back in an Airbus A330-200 with seat configuration 3x3x3. Not only did the seat belt fasten easily but I had at least 8 inches to spare on it. Seats were comfortable despite the armrests not being moveable on the flight home. Leg room was fantastic and I could stretch my legs out fully. Food on board was usual aircraft fare but pleasant enough. Our outward flight was at 6 in the morning so breakfast was served. On our return flight we were served chicken breast roast potatoes sausage stuffing ball and vegetables bread roll and cheese and crackers with a moist and tasty syrup sponge for dessert. Flight attendants were helpful polite and efficient. Flights landed on time and the aircraft were clean and tidy. No inflight entertainment but then again no airline provides this for a 2 hour flight. I have nothing but positive comments for this airline.

Flew to Orlando paid for extra leg room - what a joke. Had the emergency life raft in front of me so had even less room row 9 seat j. You have to pay for ear phones to watch the inflight entertainment. Cabin crew only interested in selling duty free. Only good thing about the flights was the return flight - landed 50 mins early!

Flew to Reus from Newcastle limited legroom. I've recently had a knee replacement and I found this uncomfortable. I ignored all the inflight selling and wasn't pestered. Home was better with more room. We understand any airline running this type of operation has to maximise selling opportunities. On landing we were parked quite a way from the terminal at Newcastle!

Travelled back from Dominican Republic 6 August and have to say I have never come across Cabin Crew that were so unprofessional. They were bickering amongst themselves in earshot of myself and other passengers. One particular Cabin Crew was downright rude to a fellow passenger who wanted to use the rear toilet instead of the lower toilets as she had difficulty walking and could not negotiate the stairs down to the lower deck toilets. The message from the senior cabin crew before take off was unlike any I have heard before and was aggressive and abrupt. We were asked to pack the waste materials into the box containing our food as neatly as possible over the PA system - when they were collected the Stewardess emptied them into a bin bag. The whole of the crew demeanour was unwelcoming and any request was met with a sneer or raised eyebrows. One particular member of the crew was negotiating the Duty Free trolley down the aisle and I heard her say "if something is out of stock on the way out it's likely that it'll be out of stock on the way back". Our flights were 2 weeks apart so why should the passenger know the plane had not been restocked? It seems there was some kind of conflict between various members of the crew which came across as very poor service to the passengers. The Cabin Crew just seemed uninterested - I and my family and friends will never ever travel this Airline again.

Flight to Tunisia on time and no problems boarding. Remember this is a cheap (ish) airline so won't have infinite legroom between seats however if you understand this before you bored the plane then you will have no problems. Cabin crew try to sell but simply decline and they will leave you be. Pilots keep you updated and even joke at times. The 757 interior is a little worn but the fleet is being replaced so this doesn't matter as much anymore. Overall if you understand this is just a cheapish airline with mediocre seat space then you will get on fine!

Check-in was very good. The woman who dealt with us was very personable. However the mood changed when I walked on to the plane and saw how closely positioned the seats were. I had read previous complaints about the legroom from passengers that were 5' 2" (I'm 6' 2") so I wasn't expecting to be able to stretch out but I was still taken aback by just how close the seats were. Flight was significantly uncomfortable because of this and many people stood up during the flight. Plane was a 757. Cabin crew were very pleasant however they did attempt to sell various silly things throughout the flight. Flight duration was 4.5 hours and any longer would've become quite unbearable. Flight back was delayed 1 hr 45 mins but being a night flight it was very quiet and seemed more comfortable. Plenty of empty seats on the return and the crew allowed passengers to move where they wished once the flight was at a certain height. The film only had sound up to row 20 and the aroma from the food made you wonder what it actually was. The expensive drinks bad food hard sell and a film without sound I can easily live with but the leg room is a major issue and cannot be ignored when reviewing this airline. It made the journey quite uncomfortable and because of this issue I would recommend others to find an alternative if possible.

Travelled in a party of 9 from Manchester to Malta in July flying on a B767. Departed on time with regular updates from the flight deck. My only complaint on the outbound flight was the breakfast wasn't very nice. We travelled back on the same aircraft again we boarded on time at Malta there was no air conditioning unit attached to the aircraft so once onboard we noticed the heat straight away. This wasn't an immediate issue though as the Captain advised us we would soon be departing. Baggage handlers caused an initial delay of around 40 minutes. Aircraft was becoming hotter by the minute to the point of being unbearable drinks were distributed by the Cabin Crew which was welcomed. Captain decided until the problem could be fixed we'd disembark the aircraft to the comfort of the airport departure lounge which was obviously air conditioned. After 2 hours the fault was fixed and we were welcomed back on board by the crew. Took off and apart from some thunder storms over Manchester and some heavy turbulence the flight was uneventful. Flight deck provided regular updates and cabin crew were attentive. I've flown many times with TCX over the years and as long as you don't go expecting Emirates style service etc on a short/medium haul flight then I don't know how you can be disappointed with them. Final note - inbound meal much better IFE working on both sectors and a camera pitched underneath the aircraft so you could watch the flight if you wished.

Our Vegas to Manchester flight was delayed by over 24 hours. TC reps nowhere to be seen or heard to offer any explanation in direct contrast to our first day in Vegas when they were all over us like a rash trying to sell us their various over-priced packages to Hoover Dam and Grand Canyon etc. We were put up in a decent hotel but there was a five hour wait for coaches to take us to it so nearly all of the passengers took taxis instead. We shall never use them again.

Flew Manchester to Sanford 19th July 2013 and returned 2nd August. Both flights were excellent departing on time good cabin crew and selection of films.