Thomas Cook Airlines

Flew Manchester-Cancun-Manchester on 30/11/13 - 11/12/13. We had pre booked seats well in advance and while this has always been honoured by TC in the past and was on this occasion I keep reading reviews of peoples seats not being reserved. I shouldn't have worried. Food was good. One or two passengers complain but seriously what do you expect a gourmet meal? It's not bad in the great scheme of things. The seat pitch is good and better than Virgin Long Haul and while the entertainment isn't on demand there is a wide range of choice. Cabin crew were ok going out much more attentive coming back. Will continue to fly with TC whilst we keep enjoying good experiences with them.

MAN-CUN-MAN 28th Nov/12th Dec. New to TCA A330 which has a had a complete interior re-fit only 31" legroom but felt like more and was ample seats comfortable with a good recline new good/clear quality touchscreen IFE also with USB socket so you could charge any gadgets you have 8 movies various TV shows and music channels food good but not very big portions overall a good experience for a charter long-haul flight would have no problem using them again.

Dreadful never again will fly with Thomas Cook. Flew Gran Canaria to Glasgow on a very old 757. Dreadfully slow loading procedure (took off 30 minutes late and no announcements in the airport on the delay) didn't board by row numbers so chaos in getting up the aisle cramped legroom poor attempt at inflight movie (understandably poor quality on a plane of this considerable age). Cabin crew did make up for the experience slightly in flight but generally a horrible experience.

Traveled Manchester to Barbados on the first flight out there on 10th November. We were even greeted by a steel band and water cannon salute. It was a comfy seat I think it was a new airplane and great service. The James Martin meal was lovely better than last time on another airline. Seat configuration was 2x3x2 so excellent when travelling in pairs. I would go on them again long haul.

Just returned from Banjul Gambia on TCX 1032/33. Not a good start when we all on board on time the Captain announced that "sorry we need another 10 minutes to upload more fuel". This made us actually 1 hour late - thought they would have known well before the flight how much fuel was required - doesn't inspire much confidence does it? Cabin crew were excellent and so was the food but how any self respecting airline can expect their customers to sit in a 28" pitch seat for a 6 hours flight is beyond me: this is really appalling. This airline is rapidly loosing the plot - they want to present the cheapest prices simply forgetting that not everyone want this - most want Value For Money which is definitely what you do not get with them.

Don't ever fly with Thomas Cook to Goa. I travelled with a group of 8 people and booked their so called premium class seats. What a huge disappointment that was. As far as I am concerned Thomas Cook and Thomas Cook Airlines are not interested in their customers comfort and I would never use them on a long haul flight again.

Flew from Manchester to Mexico on 16th November 2013 and returned 1st Dec 13. We had pre booked seats on the way out row 8 no premium cabin but the seats were good. Decent legroom comfortable seats and good inflight entertainment. Touchscreen TV where you can pause start and stop movies when you liked. Cabin crew staff on the other hand different story. Not interested in anyone no order to what they were doing. Each time I went to the toilet cabin crew staff was stood by the toilets being rude about passengers and made no effort to stop or hide conversations when I came to use the toilet. This I find very unprofessional and uncomfortable. Check in lady at Manchester had no customer service skills never once made eye contact. Return journey. Plane was changed that morning for some reason so the layout of the plane was totally different to what it was when people paid to pre book seats! This meant that pre booked seats went out of the window. The plane was old and very small. Arm rests didn't come up so you had very little space to move! The TV screens tiny and fuzzy. Entertainment on a loop and the sound was crackling! The plane was dirty and very uncomfortable. A lot of people very unhappy due to all the moving around etc including myself. I paid to pre book my seats for a reason. The rep at the airport said TC are allowed to make changes at anytime and if this causes problems with your seating arrangements then complain when you get home! Staff on this flight better than going out but I still feel they need lessons in customer service skills. I found the food generally ok for plane food. Breakfast on the way home was a bit naff though a muffin and a yoghurt I was very surprised you had to pay for soft drinks I get paying for alcohol but soft drinks I would have thought would have been included. Overall a very disappointing experience from booking to coming home.

I travelled on a Saga Package to Turkey in Early October so didn't have a choice of airline. However everything about Thomas Cook was very good indeed with the exception of the leg room which was very cramped indeed. I am a vegetarian and the James Martin food provided was superb!

Just got back from a TC holiday from Cuba. We flew from Manchester to Cayo Coco there were no premium option available on the flight as it is the new A330. However as someone with dietary restrictions I was appalled. I ordered a Gluten free meal but clearly their catering department cannot be bothered other than providing a gluten free roll. The side dishes are usually given in a separate box. My OH has desert cheese biscuits etc. In mine one gluten free roll that's it. Nothing to replace the pudding. Tea time came and once again the food was served. The cabin staff could not be bothered firstly looking up who had ordered special meals so was firstly given a pack of sandwiches and a box again with something sweet. On correcting them they delivered mine. No alternative for the sandwiches instead a box with a gluten free roll and a banana. Nothing else. The return journey wasn't much better.

Just flown Thomas Cook Gatwick to Orlando - never again! Flight out was OK but coming back none of the aircraft seats reclined. Try spending 8 hours in a bolt upright position with very little leg room and a headrest that actually bends your head forwards. Needless to say nobody could relax let alone get any sleep on a night flight. On top of that one of our cabin crew was extremely rude and unprofessional they ran out of meal choices almost straight away the in-flight entertainment did not work properly and there were only a handful of pillows/blankets to go around. Worst flight ever which my back and neck is still suffering from a week later.