Thomas Cook Airlines

Just flown Thomas Cook Gatwick to Orlando - never again! Flight out was OK but coming back none of the aircraft seats reclined. Try spending 8 hours in a bolt upright position with very little leg room and a headrest that actually bends your head forwards. Needless to say nobody could relax let alone get any sleep on a night flight. On top of that one of our cabin crew was extremely rude and unprofessional they ran out of meal choices almost straight away the in-flight entertainment did not work properly and there were only a handful of pillows/blankets to go around. Worst flight ever which my back and neck is still suffering from a week later.

Long haul Gatwick to Cancun. Didnt bother to check airline reviews as I wrongly expected it to be long but half way comfortable it was almost unbearable. Seats became painful after about an hour I spent most of the flight standing. I presume the seats were old and had no padding left. With a layout of 3-3-3 there was no room when seated I had to be bolt upright as my elbows would have no room. The staff were obviously stressed out with that working conditions you could barely move the trolley down the aisle. There were no free drinks or snacks but most of the time there was a trolley in the way selling scratchcards or duty free. Just a painfully uncomfortable flight. Also when we got there we were told that we were responsible for the airline departure tax on return was several stressed out staff taking cash only payments. I said i would pay but only if I got a receipt this was refused? Very strange behaviour not taking card payments or giving a receipt. Flight back was same as flight over but an hour shorter. Will do my homework and research to avoid another long haul from hell with TCA.

Travelled to and from Turkey at the end of October - holiday from heaven but flights from hell. Paid extra for the extra leg room seats but I wonder why as these were of an inferior quality and actually seemed narrower than the normal seats. Don't get me wrong I didn't expect plush seats but I did expect a little more than we got and certainly expected that I would be able to put the table across my knee to eat my meal. The extra legroom seats were also made pointless as the cabin staff were constantly blocking the aisle so they could sell their wares thus causing passengers wanting to get to the toilets to congregate in the space that was sold as the extra leg room. Inflight film looked like it may have been worth a watch apart from the fact the screen was so far away you would need binoculars to watch it and to hear it would be impossible in the extra leg room seats as to plug in the over priced headphones would mean sawing your leg off. Food was hot but pretty much inedible (to me at least). Luckily the food was included in the package as it is definitely not worth bothering with. No choice in what you are served up - just get what they have left. Yes I will fly again with them but only because the hotel I like in Turkey can only be booked through them. Yes it is a budget airline but they don't half fleece you when they take £30 each way off you for the extra leg room seats that are not fit for purpose.

Flew to Cuba with Thomas Cook on 21/10/2013 A330 economy. I have to say after reading some of the reviews I had a few worries but I was presently surprised. I'm 6'4 and a bit of a wide load although the seats were a bit on the narrow side the leg room was very ample fortunately I have a skinny wife so I had a bit of over spill space I did keep leaning on the controls of her TV which she did find a bit of an annoyance. I don't go on flights for the food but it was quite good in fact much better than the last time I flew with BA and Thomson. Ok so you get nothing included for free but this is long haul Budget flying and worked out allot cheaper than other suppliers (£500 or so for the 2 of us). The cabin crew on outward and inward flights were brilliant. Very polite even when some of our fellow passengers seem to go out of their way to be awkward and rude. Please remember this is a budget airline! Looking forward to returning next year.

Manchester to Menorca Flight TCX2442 17 August 2013 Return Flight TXC2443. The outbound flight the scheduled aircraft was withdrawn and replaced by a standby plane. The standby aircraft had two less seats. As a result there was no seat for me and I was allocated the jump seat at the back of the plane. Thomas Cook offered a £70 voucher as compensation which I have rejected. The return flight to Manchester was delayed by nearly 6 hrs.

I travelled to Cuba which is a 7 hour flight I was shocked to know that you have to pay for soft drinks. I can understand if they were charging for alcoholic drinks but water and soft drink is disgraceful. We were given 15kg for a two week holiday but others were given 20kg we had to pay an extra £20 each way £40 for what others got free same holiday destination. Thomas Cooks priority was making money it is not customer service or customer satisfaction. We will not be cooking with Thomas Cook again. Most disappointing.

Glasgow to Gran Canaria (Las Palmas) then Tenerife South to Glasgow. Both flights were on time with friendly cabin crew. Plane in both directions was a pretty old Boeing 757-200 which had seen better days although to be fair the outbound flight had been fitted with new seating. Flights on time in both directions food served was fairly average and pretty much what I expect these days. Main gripe is that 5kg hand-luggage allowance is pretty mean even Ryanair allow more!

Flew from London Gatwick to Cuba Varadero. All flights on time food leg room all really good. Entertainment system showing age compared to Virgin but all worked ok. Legroom and service the same as Virgin. Would fly with them again.

We have just flown from Manchester to Sanford we paid for premium and all we got was a bit more room. We had to pay for all drinks except tea/coffee we also had to pay for headphones. Staff were polite but didn't want to be there. On the return we had a problem with check in because our bags were over but under 30kg we had to open all our cases and rearrange. Then we were not allowed to take a handbag and our hand luggage we finally got through after paying. The flight again awful premium is a joke again nothing free. Pay all the way and when we asked for a pillow/ blanket we were told we had to help ourselves. We have always flown premium for the extra room etc and this was awful no drinks headphones amenity pack no pillow or blanket. Look somewhere else.

I have just returned from holiday from Tunisia we flew from Birmingham TCX4028/9 16th until 23rd Oct 2013. I agree the legroom is not the best but you get what you pay for I'm well aware when I travel on a charter flight that your not going to get legroom so I cant understand why people complain about their seats. If you want comfort pay to go business class with British Airways. The seats in general were very good and the crew had told us that the aircraft had just had new seats fitted. Products are expensive to purchase on the flight but again its a charter flight not a scheduled airline so you have to expect to pay the airline is a business at the end of the day and has to make money! The meal was very nice made by James Martin and we had a choice of meal on way home something that my airline back in the day did not offer. Staff onboard were excellent on the outward flight spoke to every row of passengers and were very funny. Inward flight crew were very good again. I shall be flying with them again.