Thomas Cook Airlines

Gatwick to Goa return on A332. We were very pleasantly surprised at the TC product. Adequate legroom and reasonable food we had no need for the IFE. Flight was early on both legs. Cabin Crew were friendly and engaged. We would happily fly with TC on this route and aircraft type again. I am 6 ft 2 inches tall so I know the misery of a cramped aircraft.

7 Feb 2014 TCX2515 Hurghada (HRG) to Manchester (MAN). Worst flight experience I have had leg room was the worst I have come across cabin temperature was faulty - too hot. No individual controls. Boeing 757 far too small for a six hour flight. It is a budget airline but there are limits.

Went to Banjul Feb 2014. We are well travelled and have flown many times and I'm 6'1" and slim. This was by far the worst travel experience made even more uncomfortable by an extended trip to pick up fuel on way back in Las Palma's. The seats are ridiculously uncomfortable and we had a pair of drunken passengers behind us. We tried to upgrade our seats on the way back but sold out. I will never fly in these planes (757s) or with TC ever again.

Flew to Banjul and back end January/early February from Gatwick. We had booked extra leg room seats and could not have endured the journey without them. The flight should have been 6.5 hours but took over 9 hours going out and 7.5 hours coming back because of unscheduled re-fuelling in the Canaries and issues loading cargo. Staff were great on both journeys plenty of communication (even when it was bad) and customer focused hostesses particularly on the return flight. The food was quite good for airline food. One film shown on outbound flight no entertainment system on inbound. On the outbound flight my seat was broken and I couldn't stop it reclining and crushing the knees of the tall gentleman behind me. It was a newer plane on the return journey and for the first time ever I had to have an extension seat belt (I'm a size 20 and 6 feet tall). All Thomas Cook need to make them a good airline is to increase their seat pitch. I just don't know how the tall people on our flights endured over 9 hours in such cramped conditions.

Very pleased to experience an excellent flight with Thomas Cook. I flew from Manchester to Barbados in January 2014. After reading all the negative reviews I was really worried about travel arrangements. From check in to arrival I could not fault anything the staff were very pleasant and helpful seats comfortable and food good (for an airline). I look forward to travelling with them again.

Flew TCX 148 on an A330 Manchester to Cancun on 21/1/14. Paid the 'Premium upgrade' not knowing that Thomas Cook had transformed themselves into an absolutely 'no frills' carrier! Everything was extra from headphones to tea coffee soft drinks water and of course alcohol! The meal was overheated and dry with a small tea or coffee included although no offer of a second cup. If I were James Martin I wouldn't want my name printed all over the food cartons! Cabin staff were unwelcoming and quite surly once we informed them of out dissatisfaction and disappointment when we compared the 'upgrade' to that offered by Thomson on the same route previously. One replied 'well you're not flying with Thomsom now'. Shall not fly with Thomas Cook again and would not recommend to anyone else on the basis of my experience. It's the first time I've ever been hungry and thirsty on a long haul flight. Not looking forward to the return flight.

Travelled premium class to Goa in Jan 2014 what a waste of money. The extra money pays for priority booking and extra weight and leg room. The service is poor having travelled this way with other operators I was looking for that bit extra forget it save your money. We paid over £300 for this about 70 bottles of their overpriced bottles of wine.

Gatwick-Cancun-Gatwick. TCX186 and TCX187 18 December 2013 - 1 January 2014. We had expected the flight from hell after reading some of the reviews but we were pleasantly surprised. Food was far better expected and the flight attendant on the flight back from Cancun to Gatwick was lovely. It's definitely worth paying for extra legroom.

Our return trip with Thomas Cook airlines was one of the worst that I have come across. The crew were offhand and the cabin administrator on charge of the others was positively rude. The meal numbers had not been checked at Cancun so they did not realise that the correct number had been heated. By the time they reached our row they had run out and we were told that it would take another 45 minutes. On suggesting that we may be given a complementary drink (either soft or otherwise )the cabin chief steward told us that this was not going to happen in no uncertain terms and blamed the Cancun caterers for placing the food wrongly. He then said that it would be 20 minutes. We received half heated chicken!

My experience of Thomas Cook Airlines is a much more positive one than the majority posted here. Travelling for the second successive year from CWL to PFO in high season their performance was flawless. On time both ways efficient and personable cabin crew who worked as team and OK seat comfort. I can be difficult to please but there was really nothing to fault - although the ticket cost could have been better. My son wanted a model plane which was in the inflight brochure and they cheerfully found it for him. I recognised some of the cabin crew as being the same from the previous year and I would suggest that having a tight knit team operating out of CWL helps to avoid some of the flaws that have been identified elsewhere.