Thomas Cook Airlines

Excellent flight from Manchester to Barbados via Antigua January 2014. Seat felt roomy and plenty of leg space. Good food and very pleasant crew. Was not expecting much because the flight was so cheap so was really pleased. Have already booked again for January 2015.

London Gatwick-Barbados-London Gatwick onboard the A330-200. This flight was part of a P&O Cruise package and having flown Thomas Cook to Miami on another cruise charter a few years ago we were not looking forward to the experience! However both flights were on time the food was fine and the legroom has been improved dramatically since our last trip. I'm 6ft and had plenty of space in front of my knees even with the seat in front reclined. The crew and service provided on both legs was excellent.

Just returned from flight Barbados the worst airline we have travelled on. Booked extra leg room this was row 30 firstly seat near window should not have been charged for also not told toilets were there. People crowded there. Had long delay at Barbados airport and not 1 person from company came to departure lounge nothing offered in about 8hrs then had to collect baggage and go to different hotels at midnight then collected from hotels and once again taken to airport. Absolutely horrendous finally arrived in Manchester on Monday morning at 7am instead of Sunday at 4am.

Main complaint is over seat spacing and lack of seat comfort. This was on an Airbus 321 from East Midlands to Lanzarote and back. How anyone would expect to be able to evacuate the aircraft in an emergency is little short of a joke. Looking at other reviews I was pleased not to have paid a premium all that seems to achieve is to add to the cost. Food was just about adequate with a hot drink served in a very small paper cup. At least the flights were on time in both direction and the cabin staff were pleasant enough. Could have done without the bombardment of announcements on the outward flight in connection with scratch cards and customer reviews - do they take any notice of the latter anyway?

We travelled from Manchester to Cancun and return on one of their Airbus A330-200. The aircraft has been reconfigured to a 2-4-2 seating plan. We were seated mid cabin in the 2 seat starboard side. There was sufficient legroom however the seats were narrow with little padding for this long hall flight. They were most uncomfortable. Do not book the extra legroom seat by entrance toilet your gets hit by the door every time it is opened.

Economy flight to Llieda (for skiing in Andorra). Fairly quick and efficient check-in. Hassle free boarding and greeted pleasantly onboard. However the flights to and back were ruined by the seat comfort. As a very seasoned and regular passenger on scheduled flights throughout the world the TC 757-300 aircraft had the most unpleasant uncomfortable seats that I have ever had the misfortune of using. I am around 6ft and my knees were jammed against the seat in front. The seats were very thin and offered little support. The tray table was higher than I am used to and around 2/3 of the standard size. When the mediocre food arrived it was a struggle to find room to eat. Clearly Thomas Cook believe that they have found a 'winning formula' to cram the maximum seating into the aircraft. They have lost my future custom and I am actively ensuring that I don't recommend them to anyone else.

Gatwick to Dalaman. Both times I have flown with this airline have been really bad. On one flight I was so cold and they refused to get my friend a blanket. The next time we were sat by the toilet and of course that's never good but mostly the problem was the tiny seats! I am a slim woman and not really that tall but I was so uncomfortable.

Just got back from Tenerife flying from Newcastle the outbound and inbound flights were a pleasure the stewards/stewardesses worked throughout both flights although the inbound flight only had 77 customers on so the staff had more time to talk to everyone especially our twin 4 year old grandsons whom they joked and played with. A great experience for us.

TCX816 29/1/14 TCX854 9/2/14. MAN - Barbados - MAN. Outbound asked 4 times for a blanket only when the duty free trolley came round was I able to get one as I refused to buy anything until I got a blanket. Return trip had no blankets or pillows and the worst vegetarian meal I have tasted. A joke for long haul and the price we have to pay and no alternative other than expensive snacks.

Gatwick to Cancun 29/1/2014 to 10/2/2014. Well what can I say simply this look at all the bad reviews take them in and understand that if you want a good flight experience please book with another company Thomas Cook are a let down from start to finish. Whatever they tell you you are getting with them I can assure you you are not. Premium is a joke select your seats - no point you won't get them anyway. Your inflight entertainment won't work so take your tablet on the upside the the staff are friendly and do their best.