Thomas Cook Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 642 reviews
5/10
No Skytrax Rating
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8/10

Thomas Cook Airlines customer review

(United Kingdom)

I flew to Banjul in Gambia on a Boeing 757 in November 2013 and again January 2014 and again in February 2013. Food was good. I am 5ft 5 tall my knees were touching the seat in front. I felt quite claustrophobic. I fly about 5 times a year and this Thomas Cook flight from Manchester on the Boeing 757 is bad. The plane when I flew home in April was a Boeing 767 it seemed to be a new plane much more comfortable. The Captain was excellent I could actually hear what he said very clearly he was very informative. Normally the reception is distorted and I can't understand a word the captain says. Only one problem a very abusive passenger who also smoked in the toilet. The police were waiting when we landed. The scores for the review is based on my flight home. The scores would have been very low for my outbound flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Thomas Cook Airlines customer review

(United Kingdom)

I have been travelling 3-4 times a year with Thomas Cook for the last 5 years. Have had 1 delayed flight during this time. I'm going back to Turkey again to visit family in the summer. Thomas Cook prices seem to be more expensive than other airlines but I might be willing to pay the extra as I have no problems with Thomas Cook. Also travel with 2 kids!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Thomas Cook Airlines customer review

(United Kingdom)

The most cramped lack of space I've ever had on any aircraft! My knees were pressing into the seat in front no doubt to the discomfort of the person in that seat and to me also as the person behind also obviously had his knees wedged into the back of my seat. What a cattle truck! - and for 6 hours. Apart from comfort there must also be safety implications with people having difficulty getting out of their seat/row. Awful. Always had much more legroom on other operators aircraft.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Thomas Cook Airlines customer review

(United Kingdom)

I flew back from Egypt yesterday on a 767. It was very uncomfortable. There was very little legroom so the man behind me had his knees resting on the back of my seat so I felt it every time he moved. The seats were very upright and didn't recline which is ridiculous for a 5 hour flight. The seat pockets were just slots that you couldn't put anything in and the tables were tiny and too high for comfort. The TV screens are up on the ceiling but it is hard to tip your head back comfortably in those seats. We were sitting right in the middle of the plane so most of the food drinks and duty free we wanted had sold out by the time they got to us. I don't want to fly with Thomas Cook again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Thomas Cook Airlines customer review

(United Kingdom)

Worst long haul flight I have had. If they spent more time and effort trying to make customers feel relaxed and valued rather than trying to squeeze every last penny out of people then it might be a good airline. I did have enough leg room but seats were very narrow. There were no air vents blowing out cold air so flight was very hot and uncomfortable. A lot of the entertainment screens did not work and the ones that did the volume was broken. Every other long haul flight that I have been on has given passengers free snacks and soft drinks at the very least but not Thomas cook they don't give you as much as a bottle of water unless you pay very unrealistic prices for them. When checking in all Thomas cook flight leaving that day checked in at the same desk which was just chaos and led to a very long wait. Unless you decided to take up the offer of the young girl offering passengers a quicker check in for another extra fee. All in all a very poor flight and very poor level of service by Thomas cook. The only good thing I can say about the airline is that it got me to where I was going.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Thomas Cook Airlines customer review

(United Kingdom)

Dreadful flight to Cyprus from Manchester in March 2014. Asked for a window seat but was given 28a which is not a window seat because it's near the exit. In fact you could hardly call it a seat for a small person which I am. Very claustrophobic. Asked to move and staff very unhelpful. Basically if I had wanted a better seat I should have pre booked or upgraded. My shoulder was stiff the whole holiday as I had to lean in. Never will I fly with Thomas Cook again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
3/10

Thomas Cook Airlines customer review

(United Kingdom)

Manchester- Holguin (Cuba)- Manchester. March 19-28 2014. Airbus A330 outward replaced by absolutely ancient Boeing as former was 'poorly' announced the captain. 3 timed films on drop-down screens. No seat recline available on 10 hour flight ! Constant selling from staff. A330 now recovered for return 8.5 hr night flight. Pillows and blankets only available for limited number of passengers. No priority just lucky dip. 'Company Policy'. I only found seat recline lever within 1 hour of Manchester. Nobody else did. All passengers upright all night. Obviously in staff interest not to say because they have targets to meet re. headphones drinks (twice) duty-free questionnaires etc. Lights were down 2 hrs max. Really surprised how desperate the announcements were to push tobacco products. Lastly why does Thos Cook Airline teach its staff to use the p.a. as though a nursery teacher to 4 yr olds? Too patronising lacking respect. We are actually fare-paying adults.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Thomas Cook Airlines customer review

(United Kingdom)

Hurghada November 2013 and January 2014 from Manchester. Found check-in staff in November really unhelpful. We were told to weigh our hand baggage first and found to be 1Kg over. We explained it was the paperwork for the flight and certain medication but to no avail. We were made to take stuff out and place in hold bags she was very rude and although it was explained to her that people go to the duty free shops and fill their cabin bags with goods she said that this didn't happen! Also explained that 5Kg was a legal limit for cabin bags (total lie). January flight different again obviously different staff but helpful cheerful and made the transfer a non stressful event (as it should be). Both flights uncomfortable no leg room broken seats and the seemingly compulsory broken toilet on the return trips. Thank goodness Monarch are now flying to Hurghada approx 50% of the cost and better service. As frequent travelers to Hurghada we welcome this competition hopefully TC will up their game their whole booking online system is inadequate with frequent changes to aircraft and therefor your seat reservations. We found that paying to book your specific seat/s is a complete rip off. They can (and do) change your seat without telling you and let it be a complete surprise when you get on the (different) aircraft.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Thomas Cook Airlines customer review

(United Kingdom)

Tenerife - Newcastle Boeing 757 Seat 12F Behind exit door. Huge gap between door seal and airframe icy draft for 5 hours paid for extra leg room not a cold draft up the trouser leg asked for a blanket received a small thin piece of cloth labeled "Polar Fleece" only 5 of these available. Cabin crew not interested only spoke to passengers when they were selling something. Don't bother book with a better airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Thomas Cook Airlines customer review

(United Kingdom)

Just returned from Cuba and was worried by bad reviews. We booked premium upgrade and seats and cabin were just as comfortable as Virgin. Only criticism is that the lights were not dimmed early enough on the return flight so unable to rest as much as would have wished. In economy the seats were narrow and it was hotter especially in the middle of the plane. Flight attendants were polite and helpful. As the upgrade is half the price of Virgin you would not expect wine with meals and free drinks on demand but tea or coffee is provided with the meal which was tasty choice of two mains. Drinks can be purchased. Tea £2.50. Choice of films or radio adequate. I enjoyed the flight even though it was longer than usual as the pilot diverted to avoid bad weather.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes