Thai Airways

✅ Trip Verified | Brisbane to Phuket via Bangkok and back, on Boeing 787 and two on A330. Nice catering with tasty but sometimes too spicy dishes . New & fresh B787 aircraft. Mostly nice crew (3 of 4 flights we had an excellent crew). Generally high quality of service, great business class amenity kits. Nice Bangkok business lounges with great shower experience. On B787 Thai Airways saved on the video monitors so it is not adjusting to the front seat reclining position. It makes the overnight flight horrible in terms of the entertainment - you can't see the picture good enough. The transit from international to domestic flights in the Bangkok Airport is very crowded, long and disorganized. Inconsistency with crew. On Brisbane-Bangkok-Phuket-Bangkok sectors we had great crews with very attentive flight attendants but on a Bangkok-Brisbane sector crew have been inattentive, not friendly and not trying to be welcoming.

✅ Trip Verified | Horrible, cramped A380. Not cleaned properly by Heathrow staff, video screens filthy and toilet used was dirty. Food was average. Cabin crew disinterested. Return flight cancelled due to "commercial reasons beyond our control" - only advised when we arrived at the airport.

✅ Trip Verified | Singapore to Bangkok. I find inconsistent level of service flying Thai. My recent flight was an evening flight and I guess the crew were tired and no smile which was ok. However during meal service, I requested the steward to ask the passenger in front of me to put his seat upright as it was impossible for me to dine properly. The light steward reply was “you can ask him yourself”.

✅ Trip Verified | Melbourne to Milan via Bangkok. Top service, excellent food, good wines, all possible amenities, comfortable seats and amazing ground staff which helped out in a professional and helpful manner when the flight was cancelled. Can Only recommend it.

✅ Trip Verified | Bangkok to Manila. Thai Airways is amongst the best airlines in Asia with their gracious and polite cabin crew who are always immaculately dressed. The cabin is well maintained and looks clean and it is always nice to have a drinks and snacks service followed by the meal service there after so that you don't have to wait too long if you boarded hungry or thirsty. On THAI, the food is always good and drinks plentiful. The inflight entertainment is always well stocked with recent movies and TV programs.

✅ Trip Verified | Manila to Phuket via Bangkok. Ground staff were friendly in Manila however when we are about to board they informed us that there will be a delay as they need they check the aircraft which is fine. They informed us it will only take 30 minutes. After that they let us board the plane, the FAs some were friendly some are not. I have issues with my seat and I asked for the assistance however he shrugged and said and I will do it for you. I thought we are about to take off however we are delayed again of another 30 minutes.. I’m so disappointed and I missed my connecting flight. Good thing the ground staff in Bangkok airport helped me to get another flight to Phuket.

✅ Trip Verified | Delhi to Phuket via Bangkok. As soon as I reached Bangkok airport for changeover flight to Phuket, not a single staff was there to actually help me with the changeover or guide me regarding the next process which was visa on arrival, as it was my first international trip these guys kept telling me you will get assistance on ground. Though no one was present to guide. While returning back through the same airlines, again I landed at the same airport for changeover. Though ground staff was present this time, but she guided me in the wrong direction which created unnecessary confusion. On raising this issue with Thai Airways, he was so adamant and so rude that he said it's ok since you were able to make it. What if I would have missed my flight because of their staff inefficiencies? Staff on the flight were rude, just after one glass of whisky he ignored when asked to refil the glass. After more than 20 minutes on raising the issue to more than 3 staff, the glass got refilled. One of the worst airlines I have traveled through in recent times. Domestic airlines are far better in customer service than Thai Airways.

✅ Trip Verified | London Heathrow to Bangkok. On our flight last week there was a noisy crowd of men on the plane who were drinking and who the cabin crew had to ask to keep the noise down on a few occasions. The hostess looking after our section was probably one of the most miserable I have seen. Never smiled, was abrupt and generally had attitude if not really caring. Not all of the crew were the same thank goodness. Overall I was quite disappointed.

✅ Trip Verified | Bangkok to Hanoi, I request for Moslem meal it was on time. The plane was clean and enough leg space, the flight was on time. One more thing was really appreciate I asked them I wanna pray, they bring a cloth and asked me to come to business class where the space was enough to stand and sit during the prayer.

✅ Trip Verified | Vienna to Bangkok. The food was atrocious. The worst meals we have ever had. The flight attendants were rather absent during the 10 hour flight. Hardly any water was provided. That said, the plane was half empty so plenty of space. The choice of movies is rather poor though. I think you’re better off flying Turkish Airlines or Emirates.