Singapore Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 917 reviews
8/10
5 star Skytrax Rating
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8/10

"Singapore Airlines were great"

(New Zealand)

Trip Verified | Manchester to Auckland via Singapore. Very good flight but the seat got a little uncomfortable towards the end. Good legroom as I am a tall man and had around 3 inches to spare. Was able to have my legs straight when I wanted which makes a difference. I flew with Etihad from Auckland to Manchester and my knees rubbed the seat in front all the way. Singapore Airlines were great.
AircraftA350-900
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteManchester to Auckland via Singapore
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"cabin crew so attentive"

(United Kingdom)

Trip Verified | Singapore to Denpasar. Old plane doesn’t mean always bad, SQ did a good job for old plane on this flight. SFML meal is good and everything’s okay during the flight, cabin crew so attentive to all passengers even the economy class passanger. SQ did a good job (again) this time!
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSingapore to Denpasar
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"it’s nice as usual"

(United Kingdom)

Trip Verified | Short haul flight and it’s nice as usual, everything’s fine and this is the best option for CGK-SIN flight. It’s value for money and it’s best if you compare to other airlines based on travel duration and price. SQ is one of my favourite Asian airlines u til today.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteJakarta to Singapore
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"This route not too perfect"

(United Kingdom)

Trip Verified | Bangkok to Singapore. This route not too perfect like long haul flight that operated by SQ. It’s full of people, but it’s not affected to the service. I suggest SQ to change the new aircraft for this route, since so many traveler from BKK airport. Food for this flight is better than flight embarked from SIN.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteBangkok to Singapore
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Best short haul option"

(United Kingdom)

Trip Verified | Singapore to Jakarta. Best short haul option for Business Trip in Jakarta. On time, quick check-in process, and well organize flight. Food is good, FA did a great job. The only minus is arrival service at CGK, crowded airport with lack service. Baggage claim need so long time!
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteSingapore to Jakarta
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"crews are pleasant and proactive"

(United Kingdom)

Trip Verified | Bangkok to Singapore. Outgoing flight is quite ordinary. Head of the flight does not really possesses usual SQ pleasant personality. I was not addressed by name nor was shown to my seat. Menu was downgraded to one small thin piece of paper similar to economy class menu and wine/ cocktail choices are not listed. The retrofitted 777-200er business class seat is not comfortable at all. It give passenger good privacy, but for a short flight which does not require bed, I cannot find comfortable lounging position at all. Toilet are well stocked and very well taken care of. The return flight is better, same flimsy menu paper, same aircraft and same seat, but crews are pleasant and proactive. My lobster from “Book the cook” menu is very nice.
AircraftBoeing 777-200er
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteBangkok to Singapore
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Legroom was reasonable"

(Singapore)

Trip Verified | Flew return from Singapore to Taipei. Flights were a very reasonable hour; early morning departing and early afternoon returning. The flight out was probably only 65% occupied, which contributed to the overall sense of wellbeing. Flight was on the A330 series, with 2-4-2 configuration. If travelling as a couple or pair, taking the window/aisle seats definitely gives you a sense of your own space, so this was a big plus. Legroom was reasonable. Service was up to the usual standards, although the most senior crew were sometimes a bit unsmiling. Food was average to good, depending on your choice, and the AVOD although not spanking new, was sufficient to entertain most for this 4 hour flight. The airplane is probably beginning to show it's age - it was a bit creaky and rattly on takeoff and landing, but everything is well maintained and perfectly comfortable. Singapore Air may transition some flights to the Boeing 787, and many suggest the 3-3-3 economy seating is a nightmare for economy travellers.
AircraftA330-300
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteSingapore to Taipei
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"would recommend the product"

(Singapore)

Trip Verified | Singapore to Tokyo Haneda and Tokyo Narita to Singapore. A350 on the way there, 777-300ER on the way back to Singapore. Latest business class product on both segments. Seat is large and very good – plenty of privacy, storage options and reading lights. There is only one con: space for legs/feet is very limited when seat is fully down, which is kind of annoying. Mattress is also not the softest. Blanket and pillows provided are of very high quality. No amenity kit provided. Personal TV has a big high-resolution screen with a broad selection of movies and channels to keep you busy. Service was really good, proactive and with a smile – that’s where Singapore Airlines shines the most in my opinion. Room for improvement is the food. Meals selection is quite good (including the Book the Cook option) but the meal quality is inferior to other airlines in Business (see Turkish Airlines or Qatar). Good champagne and extensive selection of beverages available upon request. Note of merit for the chamomile served along with pastries & chocolates selection. First flight on-time. Return flight delayed of 40 minutes due to the delayed incoming aircraft on the Los Angeles – Tokyo Narita segment. Overall, would recommend the product and will fly again.
AircraftA350 / Boeing 777-300ER
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteSingapore to Tokyo Haneda
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"at best a poor outcome from SQ"

(United Kingdom)

Trip Verified | As Bi-annual visitors to Thailand, by recommendation, we went with SQ for a change having heard great things about Changi airport. This time we took our adult daughter too - 'the shopper'. Unfortunately, all we saw of Changi was what we saw while running through the terminal, owing to our first connecting flight being delayed, then our second going tek and requiring us to change aircraft many hours later than our departure time. We were handed forms at the departure gate and an invitation to contact Singapore Airlines for future incentives. Infact, what we got in reply, months later, was in short: 'Safety first; we don't compensate for delays or connections - if missed' (all our flights were SQ). Tough luck. Therefore our experience of SQ is one we wouldn't recommend and as they state, they wash their hands of you if you miss a connection even in the event that connecting flights are both SQ. As a former employee of a British airline operating the very same aircraft I feel I have enough experience to say this is at best a poor outcome from SQ. On a positive note, they make it easy to decide who not to spend your time airborne with. Also, my wife is gluten free, although requested, she had to skip some meals because they didn't have the gf option for her.
AircraftBoeing 773
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteLondon Heathrow to Phuket via Singapore
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"enjoyed the overall experience"

(United Kingdom)

Trip Verified | London Heathrow to Sydney via Singapore. Both myself and my wife enjoyed the overall experience, responsive flight attendants and very friendly. Our only real complaint is the food which we found to be rather unappetising and repetitive, perhaps a few European or English dishes would be a refreshing change and certainly more welcoming to our palate.
AircraftA380
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLondon Heathrow to Sydney via Singapore
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no