Singapore Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 832 reviews
8/10
5 star Skytrax Rating
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9/10

"cabin service is fantastic"

(Singapore)

Verified Review | Singapore to London. Business class with my family for holiday. Daytime flight thus the service quality becomes very important as there were not much sleeping time. A380 has been in service for a while thus the seats are quite worn and despite the best maintenance it still shows, the buttons are tough to press and the inflight entertainment remote is also quite tough to be responsive; having said this they have promised to revamp the seats soon. The seats are quite wide and when converted to a bed the upper part of the seats are wide and comfortable but the lower part where the feet lays are a bit narrow. Food was fantastic as we applied for book the cook facility. The satay was amazing and the subsequent courses did not fail to please my family. Inflight entertainment was very good but I would have loved a wider collection of not-so-recent movies. The cabin service is fantastic; cabin crew makes an effort to recognize us and even some recognized us on other flights where they were on with us on a later date.
AircraftA380
Type Of TravellerFamily Leisure
Cabin FlownBusiness Class
RouteSingapore to London
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Leg space is pretty good"

(Singapore)

Verified Review | Singapore to Jakarta route 1-2 times a month for 8 years. Compared to the competition for the same route, Singapore Airlines provides the biggest plane (AF used to serve the same route with their big plane but this ceased 2 years ago) with Garuda only providing 2 big planes for this route/ day. The big plane factor here matters, as the smaller planes tend to be parked away from the terminal and thus the passenger has to take a bus to the main terminal. Bigger planes almost always gets the aerobridge and thus the disembarkation process is way faster. For this 1.5 hour flight Singapore Airlines provides a meal (and also their full-service competition) and the speed of service for the food is amazing. The selection of food is pretty good however the selection for special diets have to be made online in advance. No connectivity on the flight. Leg space is pretty good compared to their competition; however the price for this route is pretty high, can be as high as a price from SIN to NRT on low season, for example.
AircraftBoeing 777-200
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteSingapore to Jakarta
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"The seat was broken"

(Australia)

Verified Review | Paris to Singapore, One of the lousiest flight I ever took! The seat was broken and the airline can’t find any replacement. The TV equipment at some of the aisle were also broken. I filed complaint but no feedback to date.
AircraftA380
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteParis to Singapore
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"impressed with cabin staff"

(Germany)

Verified Review | Medium haul flight from Singapore to Bangkok. The plane was a rather dated B777. Nevertheless, the cabin was well maintained, and the seats were comfortable and offered sufficient legroom. The food was very tasty. However, I was most impressed with the service of the cabin staff. I was wearing a suit, and the flight attendant asked me whether he could put the suit jacket on a hanger, which has never happened to me with any other airline.
AircraftBoeing 777
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteSingapore to Bangkok
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"horribly poor condition"

(Australia)

Verified Review | Sydney to Singapore. I have to say the flight was in a very poor condition with Singapore Airlines. I was sitting on the upper level of the plan, and the interior is very dirty (marks everywhere on the walls, handles, corners) and seat covers torn when I looked around. The entertainment system is a joke, I think may be back in at least 10 years you will see those airlines are using those system that you can't play the movie you chosen from the beginning and have to play them half way based on the entertainment system schedules. I was shocked to see any airline are still using those kind behind entertainment system, don't even mention it's Singapore Airlines, which will charge extra amount of money for nothing! The food was ok, typical airline foods. Service is good, but be honest I rarely see bad service in any airline, so I'd say it's standard. Overall, the aircraft in horribly poor condition as well as its entertainment system!
AircraftA380
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSydney to Singapore
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"food was delicious"

(Indonesia)

Verified Review | Singapore Airlines is definitely one of the best. My flight from Singapore to Istanbul was punctual, the FAs were attentive and corteous, the seat was comfortable, the legroom was spacious, the food was delicious. The only downside was the IFE, the screen was small, blurry and not touchscreen, the earphones were not comfortable, for a long haul flight entertainment was an important aspect of the flight. I hope SQ put more attention to these small details
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSingapore to Istanbul
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"cabin crew friendly and courteous"

(Indonesia)

Verified Review | Jakarta to Singapore. This was my first time flying with Singapore Airlines and I was impressed. The flight was on time, the cabin crew was friendly and courteous. The cabin was really clean. It was a short haul flight which only lasted for 1 hr 45 mnt but really enjoyable. The food was decent for a short haul flight. It has 3-3-3 seat arrangement which is great and the legroom was spacious. I wish they could improve more on the flight entertainment system because even though the movie selection was great and had many new titles the touch screen was not responsive and the earphones were not comfortable enough
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteJakarta to Singapore
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"reliable and consistent service"

(Thailand)

Verified Review | Singapore to Bangkok. Singapore Airlines provides a reliable and consistent service. The flight attendants welcome passengers on board with smiles and are present to assist passengers to their seats and provide help with hand luggage, etc. There are 2 meal options and having flown this route over 5 times in the past 12 months, I have always managed to get the option of my choice. The entertainment options are wide and varied and the attendants present throughout the entire flight. The airline recently upgraded the earphones given out to passengers which passengers can bring home. Each earphone pack comes with 2 pairs of spare ear pieces of different sizes. This airline is definitely ahead of the curve and the challenge is to see how it maintains its lead during times where the industry is full of tough competitors without compromising on standards that its loyal customers have come to expect.
AircraftA330
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSingapore to Bangkok
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"amazing from start to finish"

(Australia)

Verified Review | Sydney to London via Singapore. The service by Singapore Airlines was amazing from start to finish. Check in staff were friendly and helpful. On both flights the cabin crew were attentive and friendly. Food was good and there was a reasonable amount of entertainment to watch on the large personal screens.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSydney to London via Singapore
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"the worst customer service"

(France)

Verified Review | Singapore to Paris. My husband and I chose Singapore Airlines for the first time to visit my brother who lives in Singapore. We thought it was one of the best company. Unfortunately, it has the worst customer service we’ve seen. Our return flight from Singapore to Paris was delayed by 3 hours so that we missed the connecting flight with Air France in Paris. All the flights to go home were full for the following 2 days. We had to buy by ourselves 2 train tickets (188 euros) to go back home. Our Air France tickets that we couldn’t use because of the delay were non-refundable. So we lost 246 euros because of SIA. After several mails to SIA (because they don’t reply to emails), the company doesn’t deign to pay 246 euros to compensate us. They only want to pay the difference between the train tickets end the Air France tickets (52 euros). Not logical. Plus, they don’t want to spend money to reply with postal mails. Only answers by email. Singapore Airlines don’t have consideration for their customers. They don’t take responsibility when their delayed flights have consequences on customers. We will never fly again with Singapore Airlines.
AircraftA380
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteSingapore to Paris
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no