Singapore Airlines

✅ Trip Verified | Boarding process went smoothly, and plane left on time. I had a window seat in the first part of economy section. The plane has 3-4-3 layout. We were 3 adults on this row, and it was very narrow. When the passenger in front of me, reclined his seat, i could hardly look at my screen, and could not fold out the table. The crew told people to raise up the seat backs during the meal times. We had two meals, dinner and breakfast, both meals were ok. I wanted to charge my phone during the flight, usb charger wad not working. I remember many years ago, when travelling with Singapore Airlines, the drink trolley came before the meal, and again when you got the meal, and they showed up again shortly after the meal also. Now you just get drinks along with the meal, and they do not ask if you want a refill. Very ordinary service and not very friendly staff either.

✅ Trip Verified | Pleasant flight which operated on time. Check-in at Changi was smooth and assistance given to me since I didn’t know how to use the check-in kiosk and bag drop. Lunch was provided onboard and advanced special meal requests were catered for appropriately. I like flying this airline.

✅ Trip Verified | I embarked on a journey with high hopes and anticipation, having secured a connecting flight ticket from Penang to Singapore, and then onwards to Jakarta. Opting for Singapore Airlines, renowned for its outstanding reputation in both air travel and service, I anticipated nothing less than a seamless experience. The cost of this connecting flight amounted to MYR 1601, roughly USD 335, a price I was more than willing to pay for quality service. My journey commenced with a minor delay in takeoff from Penang. The flight proceeded smoothly, accompanied by a light snack comprising a slice of pizza and a beverage of choice. As we approached Changi Airport, the situation took an unexpected turn. The captain announced a delay in landing, estimating an additional 15 to 20 minutes before touchdown. A sense of unease crept over me as my connecting flight departure time loomed closer. Despite my concerns, I remained optimistic, trusting in the efficiency of Singapore Airlines to navigate any challenges seamlessly. Upon landing at 12:05 pm and disembarking at 12:18 pm, I was met with a startling realization. Rather than a smooth transition to my connecting flight, I was handed a new ticket, rescheduled for departure at 4:10 pm, accompanied by a SGD 15 food voucher for Burger King and Coffee Bean. I sought clarity from the attendant, only to be met with dismissiveness. The absence of any acknowledgment or attempt at redress left me deeply disappointed. The disregard for my time and the indifferent handling of the situation underscored a gap in the airline's commitment to customer service. In retrospect, my expectation for exemplary hospitality and proactive problem-solving from a reputed airline like Singapore Airlines was regrettably unmet. As I reflect on this experience, I am reminded of the importance of genuine care and consideration in customer service, particularly in moments of inconvenience or distress.

✅ Trip Verified |  No queue at check-in, and boarding at the gate was done in an orderly fashion by zones. Pleasant greeting from crew on boarding. The flight was full but cabin crew worked hard to serve lunch to everyone satisfactorily. Great inflight entertainment options for a short-haul flight— far better than any equivalent flights available within Europe for example. Flight landed on time, disembarkation was quick and luggage delivered to the belt quickly as well. I can’t fault a single aspect of the flight.

✅ Trip Verified | Competitive pricing on this route. Service is reliable and friendly. Flight was on time and all aspects went smoothly. No complaints at all and would recommend to others.

✅ Trip Verified | This was my first time flying on a regional Singapore Airlines flight on a narrow-bodied aircraft since the old subsidiary Silk Air was absorbed by the parent carrier, and I was impressed. Everything went well on the flight, from boarding, to exemplary behaviour and courtesy shown by the cabin crew, to the food and boarding process at Changi airport. The inflight entertainment provided was the full product used for their long haul flights — amazing!

✅ Trip Verified | Superb service even in economy class. Nothing was too much trouble for the cabin crew. Good food and plentiful. Ample choice of entertainment. Flight departed late but still arrived a little early. Boarding at Heathrow was a little chaotic however.

✅ Trip Verified | I was one of the last business class passengers to board, Went to my seat and no offer of pre departure drinks or hot towel. Japanese FA came to me and confirmed my meal order and informed me lunch service would start around 1130am. We took off about 0830am, after takeoff lights were dimmed and nothing was offered. From the time the aircraft took off to the start of lunch service around 11am I did not see crew in the cabin and nothing was offered for 2 1/2 hours. Lunch started with a drink order of orange juice. What came was a syrupy kind of orange drink like cordial. Meal service was fine but this set of crew was just not SQ standard. The regional seat was really uncomfortable and cramped. I did not like it and prefer the older long haul seat.

Not Verified | The flight is very smooth sailing, no problems whatsoever and the cabin crews are very friendly and helpful with great hospitality. The pre booked meals are very delicious and well cooked, I couldn’t have asked for a better airline than SIA. The seats are very comfortable and relaxing, it's even better when it’s been converted to a bed and plenty of space and privacy with better comfort. I hope to one day fly with this very amazing again.

✅ Trip Verified | I flew Perth to Hong Kong via Singapore on SQ226/896 business class on 17/18 January. The first sector was faultless, the crew attentive, no rush with the meal service and a crew member always wandering around the business cabin checking on passengers, topping up drinks etc. magnificent. The next sector started well with friendly and attentive crew, however, after the meal service the entire crew serving business disappeared and were only seen if the bell was rung! A shame because this now seems to be the norm. Rush the meals, dim the lights and hide!