✅ Trip Verified
| Frankfurt to Singapore, Business Class. I got an email early morning on 9 January to notify me that the flight was to be delayed by 2 hours. As I was connecting with Air New Zealand at Singapore onwards to Auckland with a short connection time, I thought the chance of catching the connecting flight to Auckland was going to be impossible. That proved correct. Prior to arriving at the airport, I rung both SQ and Air New Zealand. Both airlines claimed it was each other’s responsibility. In short, SQ was to blame for the disruption, so it was their responsibility to put things right. When we were due to board at Frankfurt, the A380 was not at the terminal, it was at a distant part of the airport so we were bussed to the plane which seemed to be miles away. When we finally arrived at the plane, we had to climb a set of steep stairs to enter the plane. Considering the delayed flight and the inconvenience we had been through, the greeting from the staff was very ho-hum. The crew seemed to be grumpy during this flight. The poor guy in front of me had a seat adjacent to the galley door way. He asked to be reseated somewhere else in the business section. The stewardess’s response was, sorry, we are fully booked. This wasn’t the case as there was a vacant seat behind me. The meals were very Asian, with a lot of seafood options, in some cases I chose to forego the course as there was just nothing I liked. I would recommend SQ’s “book the cook” option. There are far more options available using this than SQ offers on the flight. Come time to sleep, my bed was broken. It lay flat ok, its just that when I put my weight on the bed the feet end of the bed couldn’t sustain the weight and my feet would go right through to the floor. I slept, but it wasn’t great. I wasn’t the only one to complain of this problem. When the flight arrived in Singapore there were a team of SQ agents waiting for arriving passengers whose connecting flights were affected by the delay. In all fairness, SQ did handle this very well, they provided a 4 star airport hotel for 12 hours along with 3 meals. The journey on to New Zealand continued with SQ and I can basically say, I saw a repeat of the service issues I had on the Frankfurt/Singapore flight. I can’t recommend SQ and probably won’t chose to fly with them again.