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Silver Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 4 reviews
3/10
No Skytrax Rating
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1/10

"everything messed up again"

(United States)

Verified Review | Key West to Orlando with Silver Airways. My flight here was cancelled due to not enough passengers on board. So they decided to stick ten other passengers and I in a cab from Fort Myers and drive us to Key West, a 6 hour cab ride. Now I'm trying to leave Key West and everything is all messed up again. If this flight leaves going to be a miracle, I'm never going to make my connecting flight. Joke of an airline
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteEYW to MCO
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"just isn't worth the hassle"

(United States)

Don't fly Silver Airways, if you can help it. They are the United affiliate that takes their passengers to Key West. Silver had mechanical issues, delayed our flight home, through Fort Myers, and ultimately cancelled our flight - thus making it impossible to make our connection from Ft. M to Denver. Instead, they rerouted us to Orlando, only rebooking one of our seats from there to Denver. I had to scramble for a standby seat on a flight that departed 4 hours before my wife's flight. They also managed to book her in First class for the Orlando to Denver leg (we'd paid for 1st Class to begin with), but I got placed in economy on my flight. They refuse to reimburse us for the difference in the ticket value, actually they refused to communicate with us about this at all. Their customer service phone number is "No longer in service." Since they are the only way to fly United to Key West, I'd recommend flying Delta. It just isn't worth the hassle dealing with Silver.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteEYW to RSW
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst customer service"

(United States)

Avoid Silver Airways - I only fly it because it has non stop flights on the Pensacola to Orlando route and no one else does. Almost every time the flight is delayed by hours. Last night it was cancelled. I understand things happen but all the time? The worst thing is the customer service. Flights are normally ok. You always must walk outside the airport to get on the plane. When it rains you get soaked unless you have your own umbrella. The customer service reps don't like confrontation and often hide and make us wonder what is going on. 4 hours to a cancel flight and no offer of dinner voucher or even a bottle of water.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RoutePNS to MCO
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Flight was comfortable"

(United Kingdom)

A short flight from Orlando to Key west with Silver Airways. Staff kept us updated before departure. The cabin crew on both outward and return flight was attentive and very pleasant. Flight was comfortable and recommended.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteOrlando to Key west
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes