Silver Airways

✅ Trip Verified | Orlando to Huntsville. Customer service was horrible. The women working at the Silver Airways at Orlando international airport at 4:00 on 11/21/18 were extremely rude. Never flying with this airline ever again, I'll stick with Southwest where the employees are willing to serve as much as possible.

✅ Trip Verified | Arrived early to TPA thanks to SuperShuttle, had three and one half hours to kill, checked a bag with some tools and clothing that would not make as a carry on. Direct flight to Nassau, well my bag did not make it. Filed a claim, walked around with an attendant looking at other peoples bags, confirming mine was not there. Was told it might come in the next day and to contact the airport attendant and they would send it to the hotel. I contact "Guest Relations" via email as you cannot talk to anyone except to make a reservations. They reply with a generic form, telling me that they will get back to me eventually as they get a bunch of emails. Still almost one day later, no reply. Called the NAS attendant, he tells me that he has no idea if the bag will come in today and to call him after 2:00 pm to see if I will get my luggage. Can't plan anything, can't speak to anyone at Silver to get any confidence that it will show up at all, have a job to do this weekend and my tools are in the luggage. I should have flown with Southwest, at least there you can talk with a human being and feel that "Guest Relations" actually gives a rats butt. And in retrospect, would have been cheaper.

Not Verified | Eleuthera to Orlando. I don’t usually write negative reviews but I’m so tired of Silver Airways flight always being late. It’s impossible to make any plans when your flying with them. I’m flying often from Bahamas to the states and 75% of the time Silver flight is late. I’m looking for other flying options cause this is ridiculous. I would not recommend them to anyone.

Not Verified | Tallahassee to Fort Lauderdale. I must say I was quite concerned with booking with Silver Airways after reading the reviews. We had a great experience. Walked up to check-in had boarding pass in minutes and efficiently provided tags for our carry-on bags. Gate agent and baggage handlers were efficient as well. Stewardess was friendly and provided water. Every person we encountered was polite and courteous. Granted the weather was good and we did not encounter delays. Weather impacts all airlines and the key here is understanding that you are getting on a small plane and the process is different. Would fly Silver Airways again in a heartbeat.

Not Verified | After a week in Bimini, Bahamas with friends in family, we were scheduled to fly to Fort Lauderdale on Silver Airways. We had hotel rooms booked in Fort Lauderdale for that night and flights booked on a different airline to return home the next day. While waiting at the Bimini airport for our flight, we were continuously told our flight was delayed by 15 minutes. This went on on for a few hours until they finally told us the flight was cancelled. At this point we had no other way off the island as it was too late to make other arrangements. This was the beginning of a very stressful and expensive travel nightmare. 1. We had to pay for an extra night to stay in Bimini 2. Lost the money for the hotels we had booked in Ft. Lauderdale 3. Had to pay to for a boat ride back to Florida, a 2 hour cab ride to Fort Lauderdale, 7 new plane tickets to Canada as we had missed our next flights (difficult to find and expensive as this was the last day of Spring Break). In addition, we returned home a day late missing school and work. For all our stress and the thousands of additional dollars spent? Silver Airways took no responsibility, offered no assistance, support or compensation. Dealing with customer service was so horrible I eventually gave up.

✅ Trip Verified | Tampa to Marsh Harbour via Ft Lauderdale. All 4 of my legs were changed! A long awaited vacation to the Bahamas and a much needed relaxation had to be canceled on my end because Silver kept changing each of the legs and it went from flying out one day, to then a day later, and I would miss the connection. Also the return was changed and I would’ve missed the connector. So I had to cancel my entire trip due to all these changes.

✅ Trip Verified | and what a joke. They cost over 1000 with fees and luggage. Then you find out you are flying on a Saab turbo prop plane that is so small you must “load balance” seats before takeoff. The flight out to Pensacola was so cold we were shivering the whole way, asked for a blanket, no. They only serve you 1 bottle of water, no other choices drinks or snacks, keeping in mid this is a 2-hour flight. Now that we froze on the way up we packed our jackets for the trip back. That was a wrong choice, the a/c was broken on the flight back to Orlando and everyone was waving their safety flyers to try to keep cool. The flight attendant made a point that she was there mainly for our safety and then the safety announcement came on stating all large electronics like laptops needed to be stowed for takeoff and landing. Ironically the passenger next to us was on his laptop from the time he boarded the plane until after we landed. The flight attendant walked by him 10 times and did not make him put it away for takeoff or landing, so much for safety comes first. This was on flight 55 on June 3rd arriving in Orlando from Pensacola at 10:15pm. Will never use this airline again.

❌ Not Verified | Ft Lauderdale to Tallahassee. We were supposed to board at 6:50am for a 7:20am flight. However the flight crew didn’t show up until 7:24. At 7:45am they began boarding. The entire flight walked out onto the tarmac where there was utter confusion. Finally they made us go back up to check in because apparently they were not communicating with the ground crew and the plane was not ready. It was chaotic and unprofessional. I’d expect this in a small third world country but not here in the US. Absolutely unacceptable!

✅ Trip Verified | West Palm Beach to Nassau. Absolutely terrible customers service in West Palm Beach. The women workers were very rude and rushed everyone on board after being delayed for an hour! The worst flight I’ve been on.

✅ Trip Verified | Ft.lauderdale to Tampa. Worst customer service ever. Not only did the lady at the desk not want to let me in with still 1.5 hour before the flight took off because she “assumed” I would not make it to the gate spent over 3 hours on the phone trying to speak to someone. Wasted over 45 arguing with the lady at the check in counter debating whether i would make the flight or not. I was coming from international and was supposed to take this flight to get me to my destination which never happened they never gave me my money back or try to find me a different flights the day before Thanksgiving it was the worst experience I’ve ever had. Pay the extra bucks and go to a different airline like southwest. It’s funny to me I’m a frequent flyer and I have seen so many times different airlines call the gate and let them know that one of their passengers are on the way stuff happens you know so many times I seen this happen this woman and man refused to call the gate and let them know the situation. I still had 1.5 hours to make the flight but she refused to check me in.