✅ Verified Review
| Great flights, but my wife and I flew SATA from Boston to Terceira, Azores on April 26, 2017, seats 25F, G. The 4.5 hour trip was on time, leaving Boston about 10.20 pm. The plane was new, the seats comfortable — nicer than what we have recently had on trans-Atlantic flights, the dinner tasty (although served at midnight Boston time) and service excellent. The return trip was equally pleasant. We hope to use SATA for travel to Portugal (with a "free" stopover in the Azores on the way home) likely in the fall 2018. So, I give SATA high marks for comfort, service, food, and value. However, our flight from TER to BOS on May 4 was also cancelled, the plane, due to technical reasons, never left Lisbon. Some 200 of us sat at the airport waiting for the plane, every half hour or so there was an announcement that there would be another announcement later. Not until an enterprising would-be traveler tracked down an airline rep did we get meaningful information. Eventually the flight was cancelled and SATA arranged good quality lodging, local transportation, and meals: excellent dinner, good breakfast, and lunch. We were rescheduled to return to Boston, returning some 26 hours late. So, in our 10 days of experience with SATA they cancelled 3 of the 10 flights from TER to BOS. The two flights we were on, however, were excellent. Further negotiation: pursuant EU regulation (EC 261/2004) I requested 600 euros each for me and my wife as compensation for the cancellation. SATA began a negotiation: first, offering me two 50 % off vouchers (I would though pay the tax) for travel in the next year. I responded requesting the total of 1200 euro; SATA countered with an offer of two 75 % off vouchers (I pay the tax) good for two years. I asked for the 1200 euros; SATA again countered, suggesting this would be their final offer, with two 100 % off vouchers (I pay the tax) good for one year. It is my dwindling hope to reach an agreement with SATA without involving the EU.