SAS Scandinavian

Copenhagen to Palanga. I was surprised at the low quality of the SAS Scandinavian experience. The flight was cancelled with no informational to why. I was not given the information required under EC 261 relating to compensation for cancelled flights until I asked for it. We were rebooked on a later flight. It was delayed. Our luggage didn’t make it with us. It was delivered later than promised. When I filed with SAS for the EU-mandated compensation, I find that it will be 3-4 weeks until SAS responds to my request. I fail to understand how a major airline can take that long to respond to a problem. In short, service is poor and customer service is worse. . This is the worst service I’ve experienced for a long time on a major airline.

I flew Warsaw to Stockholm on a SAS plus ticket, since there is no business class any longer on SAS intra-EU flights. The seats are economy seats, I had seat 1A, window seat with plenty of legroom. Check-in was fast and my ticket allowed me to use the Star Alliance lounge at Warsaw airport. Seat is okay for such a short flight. There is no meal service but you can choose free of charge from the onboard menu. FA were friendly and welcoming. Really a nice flight. Connection in CPH was swift and I could use the SAS lounge as well. SAS Plus ticket was good value, only a little more expensive than regular economy ticket and you can carry 2 bags instead of one.

Helsinki to Alicante via Stockholm, returning via Copenhagen. Flights from/to Helsinki operated by Blue1, old planes but fresh cabin and good seats. Stockholm to Alicante return was completely disgusting on SAS Scandinavian aircraft. I've flown all the major European economy classes, and never witnessed an economy class this bad. Cabin design outdated, seriously no legroom and seats were in a bad condition. But credits for the free piece of baggage and cheap price.

I had a very disappointed and uncomfortable experience flying with SAS and will try to avoid them in the future. Old plane, business class seat is the same as an economy seat and there was even a middle seat as well. Food and services were no better than Asian low cost airlines. I was on business in Zurich and on my return trip, I had to fly back to Vietnam from Zurich via Stockholm with SAS and then Thai Airways to Bangkok and Saigon. My reservation was with Thai Airways and the first problem - I found with SAS was that I could not check-in online even though I found my reservation on SAS website. I was shocked when I board the plane, I was assigned a middle seat in a row of 3 (B737), sitting next to me was two tall and broad build gentlemen. It was extremely tight and uncomfortable and the hot ambient temperature did not help. During take off, I was told (in a rude manner) to wear my jacket and could not even hold it in my laps. The crew did not offer to hang it for me. It was a two and half hour flight, and we were given food in a paper box - it was too uncomfortable to sit still leaving alone trying to eat a meal. One of the crew appeared to be quite pleasant which helped a bit but the rest were very unfriendly. This was the worst business class flight that I had ever flown in my 27 years of flying history. I have little experience with Scandinavian countries but I often think of efficiency, elegance and simplicity about them - SAS Airlines is definitely not what I expected and I hope that they will change for the better other competition will have them for lunch.

Copenhagen to Budapest with SAS was a horrible experience. Business class is worse than a low-cost aircraft. Small legroom, crammed seating, no business class amenities. Flight crew were arrogant and the service is mediocre. I will never fly SAS Scandinavian again.

Arrived at Stockholm Gate 9 13:09 from Frankfurt. Our SAS Scandinavian connecting flight to Helsinki is supposedly at 13:10 departure gate 10A, obviously gates are just next to each other. Surprisingly, a status "Gate Closed" at gate 10 was the only thing we saw. There's no aircraft. I wanted to convince myself that it was not even boarding time. But the fact is, our plane left us because SAS from Frankfurt flight was delayed. We were already at Frankfurt 8:00 for 10:40 flight and we didn't cause the delay of the flight. Can you just explain to us why do we need to depart from Stockholm by 16:15 when we were supposed to arrive at Helsinki 15:55? SAS, you wasted our time. You wasted a day that was supposed to be spent exploring Helsinki. The bad thing about this delay aside from waste of time, is that SAS has a bad, terrible, service. The employee (of SAS) at the gate 10 didn't even help us. When we tried to ask for help, she didn't even let us to finish our question. She just abruptly pointed (verbally, she speaks English so there's no language barrier, she's just lazy to help) the digital board as if it would speak to us. Thanks to a guy at gate 8 who helped us and told us the fact that our plane already left and we can go to SAS center at gate 1. What did we get at SAS center? We weren't booked to the next flight by the old lady and told us that the next flight is fully booked so we need to wait for the flight after the next flight. This is our first time to fly with SAS and will also be the last.

Gdansk to Aberdeen via Copenhagen with SAS Scandinavian. Due to fly back to Aberdeen Monday morning on the 06.10 flight from Gdansk, arriving at 09.10, in time for work. Received a text at 23.30 on Sunday night to say 18.10 local time and land in Aberdeen at 18.50 local time. Got to Copenhagen and had to wait for flight information until 17.50 (approx.) not even knowing if flight would happen. At this time it went up on the boards that the flight would be flight had been cancelled, no explanation given. Received a text later to say I was booked on the next available flight, at 14.55. This was due to leave Copenhagen at delayed by until 18.55, the flight actually took off at 19.10 local time and arrived 20.30 local time, the pilot informing us that they had had to wait for replacement aircraft due to "technical issues" This meant I arrived home exhausted having been hanging around airports for 12 hours, not including flight times and too tired to face the commute to work the next day. SAS have not replied to my complaint lodged on the 13th. Cabin staff were great, shame that management isn't, because it would appear they have no spare aircraft in case of mechanical failures, nor any apparent care that myself and others would already have been severely inconvenienced by the delay from Gdansk. I would think twice before using this airline.

What a sad experience with SAS Scandinavian from Copenhagen to Shanghai. Paid a hefty price for a business class ticket. The whole experience was a big disappointment. Interior is old and scratched up. It is like being back in the mid 90s. Food is okay but comfort and amenities is what I would expect on a budget airline. The hot dogs as the only warm food option at the Copenhagen SAS lounge set the stage for the experience.

Have not flown SAS Scandinavian for several years, and I did not realize they are no longer a full service airline. Paying Business class for a budget experience is silly, I will avoid this airline if possible, and if not, then only fly economy.

Normal legroom on economy and SAS Scandinavian flight on time. Interesting camera view in front of the aircraft shown during flight (including take off and landing), enabling those far from a window to have "view". SAS is low cost in term of food so only a glass of water was served. Good and quick getting out at Milan Malpensa.