SAS Scandinavian

SAS Scandinavian flight from Oslo to Stockholm. 15 year old plane, not doing too bad for its age. Clean and tidy onboard. Cabin Crew were welcoming and happy. Pilots were full of information and the flight landed 15 minutes early. Coffee was, well it's plane coffee, was drinkable. Shame they don't have free drinks/water for kids.

Berlin to Dublin via Copenhagen. This has to be the worst legacy short haul airline in Europe. On the shortest leg, Berlin to Copenhagen, we were served 1 mint chocolate. No drink service nothing at all. The male staff member spoke to a passenger near us, regarding where to put a bag, with total contempt. I have never heard such a rude purser. On the 2 hour flight to Dublin, we were served 1 drink of coffee and that was it. The seating is cattle class, very tight and uncomfortable. They allowed a clearly drunk passenger to shout and swear at his friends across the isle, which offended most of the plane. This tirade went on until we landed. The stewardesses just smiled at them and thought it was all very funny. During the booking process, cancellation insurance was added, which was not wanted, nor ordered. I immediately emailed the airline, but heard nothing from them for 3 days. When I did hear from them, the email told me to call Customer Services. CS had me on hold for 40 minutes and then refused to do anything, as I should have notified them straight away that I did not require the insurance. I explained that I had informed the airline immediately, via the email SAS provided for such complaints. They then gave me a phone number of the insurer. I called it, this was incorrect. The number SAS gave me was for an old insurance company, who had not provided their insurance for over 8 months. I tried to contact the insurer via the details on the policy, every email bounced back and was "Undeliverable". In the end I gave up trying to cancel it. Terrible. Overall this is the worst airline I have flown in many many years. I will avoid them in the future.

SAS doesn't offer Business Class on short haul, but the Plus-class (Economy Comfort) is a good option. Recently, they upgraded the service-concept in SAS Plus on short haul, which includes warm towels and a new design for beverages and meals. Alcohol is served in glasses. Lounge was quiet and had good variety of foods and drinks. Fast-track and pre-boarding were included. The thing I would pinpoint is their old cabin. Seats are beginning to get worn-out and needs to be replaced.

Took 3 domestic flights in two weeks with SAS Scandinavian, Oslo-Tromso, Tromso-Trondheim via Bodo, Trondheim-Bergen. All flights on time. Clean but old planes. Free coffee or tea on all flights. Service reasonable and efficient. Self service check-in and bag drop. User friendly and efficient. Regional airports small but efficient. Good enough. Ticket price reasonable. Will certainly use them again.

Brussels to Kiruna via Stockholm. SAS claim they are a full service carrier, but they don't mention there are no food/snacks provided during the booking of the ticket. Only free tea/coffee offered. Even you want to pay for a meal, they don't have extra prepared. On the way from Brussels to Stockholm, I sit close to the back of the flight. The tea/coffee service was so slow that when it arrived to me, they were starting to prepare for landing. Moreover, there was a sharp piece of metal under my seat, which cut my jeans and hurt my skin. I told it to one crew, but she didn't apologize or take some actions like help me changing to another seat. When flying back to Brussels from Stockholm, things are even worse. My suitcase is seriously scratched. Even though I put a protection cover over the whole suitcase, the cover itself was broken with several big holes. The price of the ticket really isn't worth the service, I don't feel they have better service or attitude than some cheap airline carriers.

Excellent experience with SAS Scandinavian. Online check in perfect, helpful staff at bag drop. Onboard the crew were friendly, served free tea with top-ups. Flight deck crew excellent in very challenging conditions, force 9 winds at Heathrow and thick fog at Oslo. Bags delivered quickly at Oslo. Very good value and will use again.

Full SAS flight, cheerful crew, simple service with free tea and coffee, you have to pay for water which is not good if your traveling with kids. Plane was clean and tidy on boarding, delayed take off from Tromsø but they managed to catch up. Online check in was good and easy, ther SAS app is easy to use. Onboard, no entertainment at all so take a tablet for kids to play with.

SAS ground staff at CPH very efficient and friendly. The cabin crew were professional and service oriented. Meals were fresh, presented wonderfully, and of a good portion. The new business class cabin was clean, sleek and very spacious. SAS should try to improve the business class product on inter-european flights.

I turned up at the airport early as usual only to find my SAS Scandinavian flight was cancelled, re-routing had not been done and I was advised to "stand aside and wait" So went for a coffee, upon return the routing was still not done so hung around for another 20 minutes. Eventually our party got told we were routing via another country. I explained this would make us late for a meeting. I was advised that I should go to customer services to see what could be done. Went along to the desk and stood in a queue of other irate "customers" It became obvious that we would not been seen before the rescheduled flight took off. So unsure what would happen if we never showed up at the gate we reluctantly decided to go. Calls were made and we postponed our meeting. Then when we arrived at the mid point (Copenhagen) we discovered our connection was now delayed. We were not offered any assistance, information, beverages nothing. This resulted in us arriving at our final destination some 3.5 hours late, Which coincided with the rush hour meaning in fact we were around 5 hours late to the meeting. During this experience we never received apologies, explanations not even a free cup of tea. I have contacted the airline three times but had no reply nothing. I am due compensation but I think the process of claiming from this airline is more trouble than its worth due to issues with jurisdiction. I have rated them one out of ten, after all we did get to the destination otherwise it would be nil.

Copenhagen to Palanga. I was surprised at the low quality of the SAS Scandinavian experience. The flight was cancelled with no informational to why. I was not given the information required under EC 261 relating to compensation for cancelled flights until I asked for it. We were rebooked on a later flight. It was delayed. Our luggage didn’t make it with us. It was delivered later than promised. When I filed with SAS for the EU-mandated compensation, I find that it will be 3-4 weeks until SAS responds to my request. I fail to understand how a major airline can take that long to respond to a problem. In short, service is poor and customer service is worse. . This is the worst service I’ve experienced for a long time on a major airline.