SAS Scandinavian

✅ Trip Verified | New York to Milan via Oslo. I flewto Portland with SAS for Christmas to visit my Family this year. That was the first time I've flown with SAS to US, because I thought they're a reliable company from Sweden that I can trust - however SAS is the worst airline company I've ever travelled. Their connecting flights are always delayed at least 1 hour (without exception), I've even missed a connection flight on the way back. They have delivered my baggage with delay on Christmas so I couldn't give my nephews their Christmas gifts on the day. Furthermore when I've returned back to Milano, they couldn't deliver my baggage at all (it has been a week since my baggage is still missing) so don't get tricked with marketing materials they promote. Unless you're flying inside Europe to Denmark, Norway, Sweden, I wouldn't recommend anyone using SAS.

✅ Trip Verified | Flight from Stockholm to Athens and back to Stockholm a few days later. No problems checking-in especially given the fact that one can check in online and just deliver their luggage at SAS "bag drop". Both flights very smooth and virtually on time. SAS is usually stating longer flight duration, so that even a somehow delayed departure goes unnoticed since the flight still arrives "on time". The crew were polite and willing to help with cabin luggage. On my return trip I had the chance to fly on their SAS Plus class, enjoying extra leg room and a tasty cold meal (SAS is promoting their "cube" concept, where your whole meal is perfectly fit in a little box!). SAS was once again reliable and pleasant to travel with.

✅ Trip Verified | Flew SAS Scandinavian from Stockholm to Newark (EWR). Nice design and good looking aircraft. But incredibly bad organization and communication of a 130 min delay. This was a test, but SAS failed. In the future I will go back to Lufthansa. That’s what tests are for! What a shame, because initially all had looked good!

✅ Trip Verified | Billund to Copenhagen on 3rd January 2018. ATR72-600 aircraft was noisy but well functioning in the hard rains. Luggage allowance generous. On time. Checked through and got all coming Boarding Passes for Star Alliance connections. Very junior check-in staff could not “identify” my onwards flight and refused to check in my baggage to final destination (all on legacy carriers). Smooth boarding and disembarking by walking straight to plane only some 50-100 meters. Onboard staff were very international, but difficult to understand in any of the languages they applied. Coffee and Tea served and refilled. Transfer in CPH (for onwards travel) went smooth. Nothing exceptional, but altogether a smooth, firm, and punctual travel with loads of luggage handled well (though not checked in to final destination).

✅ Trip Verified | Washington to Copenhagen. This is the worst airline I have been on since I began flying regularly on long hall flights 13 years ago. You are only allowed one bag, the fees for more are very expensive, there is no free alcohol on the long haul flights and the wine is 9€ which is ridiculous in Europe where a normal bottle of wine costs around 3€. The food was amazingly bad and bland, the staff were in no way friendly and the in flight entertainment system looked like it was made in the 70s. Oh, and the ticket was the most expensive I have paid in about 7 years. I will not fly with SAS again. Take my advice, and follow suit.

✅ Trip Verified | Oslo to Miami. On time, pleasant trip, good service. Not very family friendly, had to check stroller with luggage in Oslo, which meant carrying toddler through customs check in Miami. I felt bad for families with 2 or more toddlers to carry as the line at border control in Miami took 30 minutes.

✅ Trip Verified | Frankfurt to Stockholm. Exceptional customer service. I travel a lot between Germany and Sweden I often use SAS. I have always been happy with their services and rarely had problems. This time I travel to and from Sweden with a dog. On my way to Sweden my check-in bag unfortunately got broken. In 5 min the very helpful airport staff had replaced my bag with a comparable new bag and I could continue my journey with no delay. On my way back to Germany the corner of the dog cage was broken and deemed non-reparable (the dog was unharmed and did not seem stressed by the incident). The staff at Frankfurt airport created a damage report. Less then two hours after I emailed the report to SAS I received a nice email apologizing for the damage on the cage and a promise that full refund of the value of the cage will be transferred to my account the dame day. I will continue to book SAS. I can strongly recommend traveling with SAS!

✅ Trip Verified | Stockholm to Pula on June 24th, 2017 where I paid $518.33 USD, seat 2A to try to achieve a comfortable and timely start, only to find after takeoff the plane unexpectedly descending into Copenhagen, and after a long wait arriving late at PUY disrupting my evening. I thought the plane was having an emergency as we descended until I asked the attendant who explained they had decided to pick up some passengers in Copenhagen from an earlier canceled flight? So much for a direct comfortable flight, there must have been very limited or non existent communication in English about this because I can't recall any announcement, very disturbing. Then since I paid top dollar I thought when I called and wrote Customer Service they would at least give me a little something to pacify me and I would be happy but rather it is always the run around with Customer Service. The operators can't do anything, you must submit on line, then online ignores you. Bottom line is I wouldn't be a customer who pays top dollar on this airline again.

✅ Trip Verified | Stockholm to Manchester. Check in with SAS at Stockholm Terminal-5 was smooth and convenient as well as the following security check. The fast-track access (available to Star Alliance gold and diamond members) is a very convenient and time saving benefit during the crowded afternoons. Boarding was taking place a bit late with the stressed cabin crew rushing and almost pushing everyone to take their assigned seat ASAP so we could depart on time. This kind of reception made you feel uncomfortable and unwelcome as a passenger. After all, it was not our fault that the boarding (and take-off) was behind schedule. The inflight menu is a bit limited and have very few options regarding warm meals/items but one things that annoys me a bit is the fact that all information on-board is printed in English only and not any of the Scandinavian languages (Swedish, Norwegian, Danish) as well. Although most Swedes and Scandinavians speak and understand good English there are always children and some senior citizens (like my grandparents) who don't speak, read, or understand it quite well wherefore bilingual information to all passengers would be a good idea. After all, this is supposed to be Scandinavian Airlines, not British Airways, United Airlines or that the airline carrier of any other English native speaking country. The positive thing is that the A320-neo is much more comfortable (and quieter) to travel in as a passenger than the aged B-737's that are slowly being phased out in SAS' current fleet. So overall, the flight was decent (but nothing special) as I arrived in Manchester a little later than scheduled. Punctuality is unfortunately not SAS' strong side these days as almost every single flight I take with them these days arrived a little late. Still, I wouldn't consider this round-trip good value for money as the price tag for the flight tickets was a bit high (420€ for a round-trip).

✅ Trip Verified | Los Angeles to Skelleftea via Stockholm. A very pleasant experience. Quick track at LAX, access to lounge. Quick boarding. Very friendly and service-oriented staff on board. A good meal after departure. The seat folds down into a flat bed, with pillow, mattress and blanket. Asked if I want to be woken for breakfast or sleep. Chose to be woken for breakfast. A big thank you to the staff, SAS has always taken care of me in the best way when I have flown.