Ryanair

✅ Trip Verified | I bought the ticket literally at the last minute, and it was very expensive. Crew were efficient; some were friendlier than others. On such a short flight (one hour) I just want to get from A to B safely and on time, and Ryanair did the job.

✅ Trip Verified | The Ryanair app would not recognise my reservation. At Knock Airport, I was asked to show evidence otherwise that the app would not allow me to do the check in, otherwise I would have to pay a €110 fee. Evidence shown, then told 3rd party booking that's why it doesn't allow the log in. Which part of: I cannot log in as Ryanair do these people not understand. The manager was the worst! No understanding, patience, nor sympathetic that I had 3 children under 5 yo with me and the check in for all of them was done save for mine and my father’s check in. She made me pay the €110.00 even after showing the evidence. Ryanair changes their rules as they wish and they will not care about this review as they are making enough money off of all us continuing to book with them!

✅ Trip Verified | Being relatively cheap doesn't entitle them to be disrespectful. At 19h already Google suggested the flight might be delayed as the previous flight was over 1h late yet they never bothered saying it was late- even past take-off time. People queuing and waiting all over the gate, but they don't care or bother to say their flight is late so they're perfectly comfortable wasting people's time and keeping them at the gate for no reason without information. So unprofessional and clearly there's not enough competition if they can get away with this kind of behavior and stay in business.

✅ Trip Verified | We experienced a very unpleasant conflict during the boarding process in Burgas, flight FR3705. Despite having no issues at check-in, we checked in our paid baggage and had four cabin bags for four passengers. However, we were forced to pay extra for a small suitcase because we were in the priority line after being called forward by the stewards. It was evident that they were struggling with the boarding process and thus opened both lines for everyone. After an unpleasant exchange of words, they took the suitcase from us and we had to pay an additional 46EUR, claiming that the suitcase wouldn't be allowed on board unless we paid. We eventually paid the money, received a tag, and the staff informed us that we would find the suitcase during check-in in Bratislava. None of this materialized. We were forced to paid 46EUR for a service that utterly failed. The way the stewards in Burgas communicated and coerced us was absolutely distasteful. While loading the rest of our baggage into the plane's storage area, the vast majority of suitcases similar in size to ours were accommodated without issue.

Not Verified | We were a group of 5 travelling across Europe and we went with Ryanair for one of our flights. Turns out this was our first and our last flight with them. Their staff is cold and seem like they hate their job. They charged one of us 30€ to check-in one person. 30€ just to print a small piece of paper? On top of that, they charged me 50€ because my cabin bag didn't fit their testing tool, even though there was room for my bag to fit their over-head compartment. No other company charges 30€ for check-in in person nor both forces you to test the size of your cabin bag and makes you pay in front of everyone. To add to the injury, the inside of the plane is very old and basic: small leg room, seats don't recline, no entertainment.

Not Verified | First of all, my ticket was not low cost. Flights from Athens to Vilnius and back, costed 340 EUR. I was charged extra for a small bag, which I have taken with me in the plane in 15 different companies. Oh, and paying that when you only have a digital card is a nightmare. Very shady fees, and rude customer service.

✅ Trip Verified | I would like to point out that the airline is a 'Budget airline' and it's pretty popular in Europe and north Africa, and RYANAIR is the most well known of them all for various reasons (mostly negative). BOOKING AND CHECK-IN: To book your flight like every other airline you do it online, through their website or their own app, booking a flight is easy enough and the first thing that will surprise you is how cheap tickets can get, some goes for less than 20 Euros, and many of them don't go over 100 Euros (depending on when you're booking), although that's very good you soon realise why the airline is hated, as when you choose your ticket you're bombarded with fees left and right for everything else besides the ticket. You have a big bag you want to take with you? That would be 30€ extra. Want to bring a small cabin bag? You can only do that by buying priority Which is at least 25€...etc the only thing you can bring is one backpack for free that weighs less than 10kg. They also try to sell you on offers such as compensation etc, but for the most part it's absolutely not worth it, so don't spend your money on them. In terms of checking you can do it for free only when there's less than 24 hours left on the flight online, if you come to check in at the airport you'll be charged 30€ for them to check-in for you and give you the boarding pass, so keep that in mind! WAITING AND BOARDING: It's the day you take your flight! Remember that when you get through security, to look at the departures carefully, because 3 times out of ten they will change their gate (that's if they show you the gate early, they usually show it until there's less than an hour for the planes departure), stay alert! After that you during boarding you must wait until it's your turn (if you don't have priority) and go to your plane! In the boarding pass you printed or given they will tell you where to board, because Ryanair uses both the front and the rear for boarding people, and rarely use normal gates. After you've boarded, sit, relax if you can, because the seats aren't the best and they aren't reclinable. The food is also not free so if you want anything you have to pay (they also don't accept cash, only cards). END OF TRIP: And there you go, you've survived the trip with (hopefully) little to no extra money spent! All and all as much as this review is negative in many aspects, to be completely fair you get what you pay for, if you know what you're doing already and/or made research to be prepared you shouldn't have any problems! It's a very good airline for the fact they give such cheap tickets to people like me (a student) who can't afford "big airlines" and can go with only a backpack! It's also a different story if you go with your family or friends as in my situation all my flights in Ryanair were solo! Just watch out for their scummy behaviour to extract more money and try to not book the flight on third party websites. For me I'll give it a solid 6/10 because for many people like me the airline is a life saver, but it's definitely not for everybody to use.

✅ Trip Verified |  A pleasant experience. Flight was a little delayed. Staff very attentive and cheerful. Flight was not fully booked, so there was some flexibility with seat choice. Good value for money.

Not Verified |  When we checked back on the app for our flight home it was gone. Ryanair removed from our flights and sold the seats we paid for so we had to call them and finally we got our flights back but we were seated in emergency exit rows so we couldn’t put anything under the seats. And the seats we paid for were sold to someone else. But the cabin crew are friendly.

Not Verified | A horrible airline. We will never fly it again. We had no choice but to fly this “Dollar-Store” airline as it was the only one offering our route. The flight was late and we paid $300 in extra bag fees for 4 people. Also, we had to move our flight one day earlier and gave them 10 days notice. They only applied about 10% of the original ticket fee towards the new one.