✅ Trip Verified
| Vienna to Amman. Comfortable seats, but bad customer service. I send this complaint both to the customer service of Royal Jordanian Airlines as well as through a facebook message on their facebook account half a year ago. I received an e-mail that I could expect a response within 10 working days, but haven't had a reaction to my complaint even after sending 8 messages in the last 6 months. Truly dissapointed in this airline of which I expected good service. On the 2nd of June I was supposed to have a direct flight from Amsterdam to Amman. I choose this flight, because it was a direct flight and was willing to pay €200,- more for a direct flight compared to the flight going through Kiev. Exactly a week before I got a message from the travel agent I booked through saying: "For your information, Royal Jordanian has changed the departure date to the 3rd of June. Unfortunately, schedule changes occur quite frequently in air travel, and when they do, we offer you the airline’s most favorable alternative. We ask you to reply to this email and let us know if you would like to accept the new itinerary. If we have not heard from you before the 31st of May, we can no longer assist you with the change. In this case, we advise you to check-in in due time for the airline staff to assist you with the change, as your current ticket is no longer valid for travel due to the change." After calling the airline and telling about this, I was able to change and keep the flight on the 2nd and fly through Vienna instead, to still arrive on the same day (the 3rd of June my tour was starting). They told me to write a complaint and so here it is, two weeks after I have returned from the beautiful country Jordan. I would like to see compensation of your airline for the change of flight. I understand that it saves you a lot of money, but this goes at the expense of the quality of your customers travels. If I would have known beforehand that I would've had a transfer, I would've booked through Ukraine International Airlines. It is highly inappropriate to cancel a flight with just one week notice and without any form of compensation. This doesn't suit the reputation your airline has. Because of the situation as described above, my confidence in Royal Jordanian has been profoundly shaken.