Royal Brunei Airlines

MEL-LHR-MEL. Staff attentive seats relatively comfortable in Economy. We were lucky enough to have a row to ourselves on 2 of the legs. Bandar airport was boring but they are upgrading it so who knows.

SIN-BWN-SIN - both legs scheduled to be operated by A320-200. On the way to BWN the aircraft an A320-200 was very clean and the crew extremely courteous. Inflight meal was bland but other than that I have no comments. No AVOD but a documentary was shown on drop-down screens. On the return leg the equipment was changed to new B777-200ERs. The cabin crew service level and meal satisfaction level were slightly higher and there was AVOD. The seats were much wider than the A320. All in all a good travel experience and fairly good value for money.

Melbourne-London-Melbourne. Good service quality food entertainment comfort (in economy) cleanliness including toilets and friendly professional staff. With no alcohol served I found this refreshing with quieter passengers overall. The route through Brunei and Dubai was particularly successful with 3 legs of very reasonable length (6-8 hrs) and stopover’s were not too long 1-3 hrs.

Just returned Melbourne to London in Business class. Great staff service good food and comfortable seats (for angle lie flat). No alcohol may be problem for some people but did not worry us. Would definitely recommend. Not really a grip but a comment is that the range of movies on IFE was limited but at least the IFE worked without a hitch unlike many other airlines that I have been on.

LHR-DXB-BWN-KUL return and although the stop in BWN is boring and makes the journey very long it is great value for money. We travelled with a baby and staff couldn't be more helpful! Entertainment is ok. Only because of the amount of stopovers I will be flying Emirates again.

Great veggie food option. Courteous helpful staff who regularly came through with drinks. Not enough leg room for tall husband. Inflight entertainment had plenty of choice. Unable to check-in online which is a worry for a family wanting to be sure of sitting together.

MEL-BSB with short refuelling at Dubai then on to LHR. Flight crew were attentive and courteous. Planes were clean. Seats more than comfortable for the long haul with plenty of space. Abundant entertainment with variety of movies music and games. Food excellent.

BKI-BWN-BKI. A short flight. Staff very kind. The plane was in good condition and seats comfortable enough. Ground services were ok. No entertainment on this flight and only snacks due to the shortness of the flying time.

London to Melbourne Dec 2011 return Jan 2012. I found the staff were helpful and efficient. I had to extend my stay in Melbourne and found the Royal Brunei Staff helpful and professional in dealing with the arrangements. I found the Passenger Assistance Service excellent.

London-Brunei (via Dubai) on to Singapore return Hong Kong-Brunei then Brunei-London (via Dubai). Stop- over gave a chance to stretch legs leaving baggage on plane. Flights on time in 777 planes. Food was pleasantly varied. Staff were courteous and friendly. Entertainment was varied. No alcohol but you can take your own. Lots of fruit juices offered on a regular basis. Staff spoke good English and were happy to talk to passengers. Brunei terminal is satisfactory but toilets are basic. A great experience at a good price.