Royal Brunei Airlines

Dubai from LHR. Boeing 777 200ER. Extremely punctual polite and professional. Great value. Would say that the seats on the outbound aircraft had more room (I was in economy). They really were spacious. On way home had a feeling that it was a bit more cramped. Cabin Crew extremely pleasant. Smooth flights. Would recommend to anybody.

We flew from London to Melbourne return. We got a great deal in business class and the flights were above expectations. Used the Etihad lounge at Heathrow the United lounge at Melbourne and had lounge access during the short stop in Dubai. No alcohol is served onboard the plane but we didn't really miss this and all the of meals were very good. Cabin crew were very good and professional. We had 15 hours in Brunei on the return leg and were given a room at the Radison hotel for about 11 hours. All flights were on Boeing 777. We would happily use them again.

Flew Dubai-Melbourne return in business class. Staff were attentive the aircraft cabins B777 were well presented despite their age. The angled lie flat seats were more than comfortable and I managed to sleep. Only down side is the airport in Brunei which has very limited facilities although we timed our flight so we only had a two hour stop over. Overall for the price we paid we had an extremely pleasant trip.

I fly between Singapore and Brunei at least once a month. The price charged is not cheap compared to Singapore Airlines. The entertainment onboard never changes and are very boring. For flights with individual screens they don't work. Check-in can be a nightmare especially during Ramadan. Nothing is done to manage the growing queue. It makes no difference if you check-in online or not. They don't announce delayed flights. There is hardly any leg room when seated seats are narrow and uncomfortable. When arriving in Brunei be prepared for long queues for immigration and custom clearance. Average time to clear immigration is about 30 mins. Airport Staff airport are not proficient in English.

Economy on the Boeing 777 LHR-DXB-LHR. Seats were pretty comfortable set up as 3-3-3 with 18" width and 32-34" pitch which is more generous than others. Food was pretty good. Though alcohol is not served onboard apparently you may take some yourself. There is Video on demand with a range of decent films 'radio stations' or entire albums. Service was ok with the staff coming through the cabin with a tray of soft drinks regularly.

MEL-BWN-BKK and KUL-BWN-MEL. Cabin crew were friendly and attentive seats comfortable food adequate and inflight entertainment good. Both flights between Melbourne and Brunei were half full so my partner and I had 3 seats allowing us to stretch out. I am 6'3" and staff endeavoured to provide seats with extra leg room which was appreciated. There is not much to the airport in Brunei so if you have a long stopover I suggest having snacks and a good book. The bathrooms leave something to be desired. All in all a great flying experience.

PER-BKK-PER via Brunei and was quite impressed. Flights were on time A319/320 aircraft immaculate service friendly and food good. Seats reasonably comfortable though my shins hit the seat in front. Inflight entertainment wasn't much but didn't mind for the fare paid.

MEL-BWN-BKI return. I have flown with this airline a couple of times and generally happy with their service. My recent flights (four legs in total) all left in a timely and efficient manner. The food onboard was poor this time around (and I'm pretty easy to please) but for the discount fare I paid this didn't bother me too much. What was disconcerting was the Begawan to Melbourne return leg where my wife and I were separated by 20 rows. Given I booked and paid for the flight well in advance this wasn't appreciated at all!

MEL-LHR return. Boeing 777 spacious business class cabin angled lieflat seats which are comfortable in a 2x2x2 configuration - large pillow and duvet. The cabin crew were professional well groomed and attentive . The service food and beverage was just as good as many major airlines and plenty of it. No alcohol served however a large selection of non-alcoholic beverages was offered. The entertainment system was okay - could benefit from an upgrade and a lot more variety! Brunei airport is very small and easy to navigate. The RBA Business Class Lounge serves the purpose but is pretty basic.

AKL-LHR via BWN and DXB on Boeing 777 the return flight of my £549 fare. Service was attentive although the interior is starting to show its age. Inflight entertainment was adequate with a new selection of movies compared with the trip over. Food met expectations and staff kept us well watered.