"worst customer service"
Y Chen (Australia)
✅ Trip Verified | Merimbula to Melbourne. The reception guy was extremely rude with no customer service at all. We are from Western Australia but our luggage, instead of Melbourne residers', was picked out to be not coming back with us from Merimbula to Melbourne, due to weather condition. I missed out the announcement because I was outside of the waiting room. The guy at the reception at Merimbula did not have any empathy, or patience to explain the situation but rush and threaten me if I don't do as he said quickly he will let the pilot know to depart without me. The most frustrating day and the worst customer service I have ever encountered in my life.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Merimbula to Melbourne |
Date Flown | July 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"delighted with customer service"
A Balteyn (Australia)
✅ Trip Verified | I was flying today from Albany to Perth and was particularly delighted with the customer service from Kiara. I am flying almost every week with different companies and I haven’t had a better flight attendant. It is very challenging to make people comfortable on a small plane like Saab SF340, but her attitude makes it very different experience. She is smiling and very friendly, very understanding in difficult situation.
Aircraft | Saab SF340 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Albany to Perth |
Date Flown | July 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"the least reliable airline"
N Carter (Australia)
✅ Trip Verified | Perth to Albany. Rex is the least reliable airline I have ever flown. Around 50% of the flights I take are late and often by 4-6 hours. The worst thing is the late and casual way they inform you about your delay. You are typically 30mins from boarding and receive a text that the plane will leave in x hours and no excuse is given. I think they are half way through the contract on this route and I hope they lose the franchise. If you actually get on the plane, it is ok but cramped and tired. But you really can’t rely on Rex at all.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Perth to Albany |
Date Flown | July 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"worst regional airline"
M Nameri (Australia)
✅ Trip Verified | Perth to Albany. This is the worst regional airline I have ever had to fly. They are always late with very poor communication. Fortunately for them, there is no competition in the routes they fly. Otherwise they would not have a business. They should be ashamed of the poor service they provide.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Perth to Albany |
Date Flown | July 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"kindness has humbled me greatly"
Julie Wright (Australia)
Not Verified | Just want to say a big ‘thank you’ to Julie in customer service! We had an unexpected death in the family & I had to change my teenage sons flights to get him home early. Julie was so kind & made sure the flight crew were aware that he may be a little emotional. She even went as far as to ring me an hour before his flight to reassure me that they were going to keep an eye out for him. Thank you. Your kindness has humbled me greatly.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Melbourne to Mildura |
Date Flown | May 2019 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"highly recommend REX"
D Masero (Australia)
✅ Trip Verified | I have flown with Reginal Express or 'REX' as known locally several times previously. Last Thursday 14th February 2019 I boarded a flight back home to Adelaide from Mount Gambier where I had been on a business trip. I was greeted by Carly who was our flight attendant for the flight. I was pleasantly surprised by her level of service and professionalism. I can say every other time I had flown REX the service was good, although on this day it was outstanding. She made everybody on board feel welcome, she provided snacks and drinks to all passengers and walked the aisle regularly to enquire if any of the passengers required anything, I'd like to personally congratulate her on her level of service, well done! I would highly recommend REX to anyone flying regionally within Australia.
Aircraft | SAAB 340 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Mount Gambier to Adelaide |
Date Flown | February 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"a very enjoyable experience"
Jody McDonald (Australia)
✅ Trip Verified | Monkey Mia to Perth. The flight attendant Kiara was such a delight. She was so welcoming and made every effort to make the flight as comfortable and enjoyable as possible. Her personality was a delight. I was lucky enough to have her on my return trip to Perth. So much nicer than the Virgin staff (Melbourne to Perth) who could barely crack a smile. Thank you for a very enjoyable experience.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Monkey Mia to Perth |
Date Flown | September 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"always delayed, overly expensive"
S Andrews (Australia)
✅ Trip Verified | Sydney to Griffith. Always delayed. Overly expensive. Overall experience is beyond poor. 70% of the time I experience delays. The only reason I fly with REX is because no other airline goes to my rural destination. I understand delays are sometimes unavoidable, however, that should be the exception, not the norm!
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Sydney to Griffith |
Date Flown | August 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"customer service is poor"
1 reviews E Smith (Australia)
✅ Trip Verified | I have been flying to work with Rex airlines every week since December between Burnie and Melbourne. Unfortunately it is the only airline operating in this route so I have to put up with their poor service. 80 percent of the flights have been delayed. The customer service is poor so that you can`t even get a proper explanation why your flight is delayed. In one instance, my checked baggage got damaged while traveling from Melbourne to Burnie. My damage claim got rejected on the basis that the damage is reasonable. I just feel bad that I am a regular Rex airlines customer.
Aircraft | Saab SF340 A/B |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Burnie to Melbourne |
Date Flown | August 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"relaxed approach to service and punctuality
C Nelson (Australia)
✅ Trip Verified | Perth to Albany. Rex has a relaxed approach to service and information and punctuality. On board is very convivial - nice genuine service for the short flight, and with the pilots saying hello before you step up on board. But everything else can be weirdly substandard for 2018. Out of the last 8 flights on this sector, half have been delayed or cancelled. The fun starts with the latter. Little information or support is provided when things go wrong. You will receive no direction in writing what to do so listen carefully to the gate announcement if the plane is cancelled. "Recovery flight at 7am. Be at gate around six". That’s it. If you gave a hearing or sensory impairment, you are a bit doomed. There is an option to purchase a $5 insurance for delays at every ticket purchase. Probably a good deal given the frequency of delays. But little information on Website what to do if a delay. Also if the west coast, the call centre closed. So good luck! In summary, drive Albany to Perth if you can. If you can’t always purchase the insurance and make contingencies on travelling for business as it is not reliable. But if you get onboard and away on time, it is not an unpleasant experience!
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Perth to Albany |
Date Flown | August 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |