"customer service is poor"
1 reviews E Smith (Australia)
Aircraft | Saab SF340 A/B |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Burnie to Melbourne |
Date Flown | August 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"relaxed approach to service and punctuality
C Nelson (Australia)
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Perth to Albany |
Date Flown | August 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"the most outstanding cabin service"
Douglas McDonald (Australia)
Aircraft | SAAB-340 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Melbourne to Albury |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
2nd May 2018 : Regional Express response
Dear Douglas, Thank you for taking the time to share your review with us on Skytrax. We certainly pride ourselves on providing an excellent service, and we are so pleased to hear that our staff have gone the extra mile to make your flight not only comfortable but memorable. We look forward to welcoming you on board again in the future. Kind regards, The Rex Team
"by far the best customer service"
N Baxter (Australia)
Aircraft | Saab 340 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Sydney to Moruya |
Date Flown | March 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
23rd March 2018 : Regional Express response
Dear N Baxter, Thank you for taking your time to write your review. We pride ourselves in having an efficient air service and are pleased to hear when the Rex Team go that extra mile. I have forwarded your kind words to our National Flight Attendant Manager for the staff involved to be recognised. Thank you for your support and we wish you all the best in your retirement and we look forward on welcoming you onboard the next time you travel with us. Kind Regards, The Rex Team
"Absolutely fantastic service"
Jess Mason (Australia)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Mount Isa to Cairns |
Date Flown | February 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
8th February 2018 : Regional Express response
Dear Jess Mason, Thank you for sharing your review with us on Skytrax. We certainly pride ourselves on offering our passengers a service based on good-old fashioned country friendliness, ensuring that flying with us is a unique and special experience! We are grateful for your support, and look forward to welcoming you onboard in the future. Kind Regards, The Rex Team
"reassured and comforted them"
S Shaw (Australia)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Melbourne to Merimbula |
Date Flown | December 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
8th January 2018 : Regional Express response
Dear S Shaw, Thank you for sharing your review with us on Skytrax. One of the characteristics which sets Rex apart from other operators in our industry is the commitment and friendliness of our staff. We are so pleased to hear when our Rex Team go that extra mile! We are grateful for your support, and look forward to welcoming you onboard in the future. Kind Regards, The Rex Team
"Genuine customer service"
N Lester (Australia)
Aircraft | Saab 340 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Armidale to Sydney |
Date Flown | October 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
20th October 2017 : Regional Express response
Dear N Lester, Thank you for sharing your review with us on Skytrax. We are happy to hear that you have had an excellent experience with us. The Rex team is committed to providing an excellent service to all of our passengers. Thank you again for taking the time to provide your feedback, and we look forward on welcoming you onboard the next time you travel with us. Kind Regards, The Rex Team
"offer my profound thanks"
Bronwyn Tidswell (Australia)
Aircraft | Saab |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Whyalla to Adelaide |
Date Flown | July 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
23rd August 2017 : Regional Express response
Dear Bronwyn Tidswell, Thank you for taking your time to write your review. We pride ourselves in having an efficient air service and are pleased to hear when the Rex Team go that extra mile. I have forwarded your kind words to the relevant departments for Gavin, Claudio and all the staff involved to be recognised. Thank you for your support and we wish you all the best in your retirement and we look forward on welcoming you onboard the next time you travel with us.
"delayed nearly 3 hours"
Jarrad Hutchinson (Australia)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Albury to Sydney |
Date Flown | July 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
21st August 2017 : Regional Express response
Dear Jarred Hutchinson, Thank you for the review. We sincerely apologise to you for any inconvenience arising from the delay to your flight. We appreciate that it would be very frustrating regardless of your reason of travel. While we strive for a high degree of reliability and have the lowest cancellation rate of any regional Australian airline, we are at times unable to avoid flight disruptions. Thank you for your support thus far. We hope to welcome you onboard a Rex flight again and that next time you travel with Rex our hospitality is able to reflect the airline’s emphasis on reliability and excellence in customer service. Kind Regards, The Rex Team
Regional Express customer review
Brendan McGarrigan (Australia)
Seat Type | Economy Class |
Seat Comfort | N/A |
Cabin Staff Service | N/A |
Food & Beverages | N/A |
Inflight Entertainment | N/A |
Value For Money | N/A |
Recommended | no |