Qantas Airways

Sydney to Honolulu on B767. I agree with some of the points raised by Christine Woodward on 2 October. This is business class from the late 80's. The seats were wide and I found them very comfortable and we had a good nights sleep. Its true that if you are in a window seat with someone next to you you cannot get out without disturbing him/her. But there are only 5 seats like this. The cabin is configured 1-2-2 so there are 20 aisle seats out of 25 total. I didn't like the iPad system. You were always looking down on it you couldn't watch while eating or when the seat is in the recline position. However the staff were great - very friendly and offered excellent service. The food was good as were the wines. Priority boarding of business class - and they stuck to it - turning back economy passengers and telling them to wait. On time departure and we were allowed to disembark first. We a good flight but this is an out of date product as Qantas know and I'm sure they will put the A330 on this route as soon as they can. But this is still much better than flying with JetStar who share the route with Qantas.

Travelling CHC-SYD-PER excellent flights in business on both sectors. Morning service out of CHC then a lunchtime service out of SYD. On the SYD service the quality of the service food and beverages was top notch. 3 course meal was of a very high standard and the wine offering was superb. The A330-200 J class seating is not the greatest compared to the -300 models and Qantas is fixing these which is good as they will all be lie-flat in the future. All in all an excellent level of service for a domestic product which outshone another carrier I flew with in business on an international service a few days earlier.

Domestic Flight Sydney to Gladstone. For a domestic flight within Australia it was a very expensive fare to pay. The aircraft used was way out of date. The catering was of a poor standard. You best bring your own sandwiches and Tetra packed fruit juice.

DXB-LHR. Fantastic night flight from Dubai to London Heathrow on A380. Comfy seats good service and all the things that you would need (but not more.) Cushion in particular is very comfy. Food was great.

QF1 - a mixed experience as I had come from a codeshare JQ flight that wasn't really a codeshare at all no thru checked bags and no advice about the transfer at SYD to QF1. Had I known that I would have flown direct from BNE on Emirates. The check in and onboard experience was very good I was in the small section in Y on upper deck - paid for but recommended as I slept most of the way to DXB. Food very good and comfortable seats - a good point to point trip but don't expect an easy JQ/QF transfer experience.

PER-SIN-HKG. Staff were rude arrogant condescending. On domestic Australian flights this is the norm but with more competition on international routes I expected better. After the flight I had trouble getting Qantas to credit my Frequent Flyer points despite providing them my number when I booked my ticket. This is the third time this has happened and after two unanswered emails it was only after a phone call that they credited my points. Qantas like to promise the world with their FF programme but when it comes to delivering they try to avoid to meet their obligations in the hope that they do not have to credit you the points they owe you.

Sydney-Joburg business class best night sleep on a plane. Love the quilted mattress thing they put over the seat - looks thin but makes a big difference. Food okay nothing special IFE the same crew efficient and friendly. But the high point is the seat - wide and very comfortable. Would highly recommend although there's not a lot of choice on this route.

SYD-BKK. Not used to Economy on longer flights but this day timer was OK. Food surprisingly good especially panna cotte! With nobody next to me it was an added blessing! VOD was pretty ordinary. Service was OK but choices and quality better than Virgin Premium Economy given the few bumps we had. Toilets were kept clean but did run out of Kleenex.

SYD-SIN-SYD. Crew very friendly. Only issue is food. I opted for vegetarian meal and it was tasteless. IFE had huge collection to watch. Seats were good and comfortable. Overall a good experience.

Sunday evening flight Melbourne to Sydney. Had a window seat and already printed my pass at one of the many self- serve kiosks. Asked the attendants at the sales desk if I could change my seat after printing explaining I thought I was too late. She politely stated that it was ok a new one would be printed. Gate 7 at domestic departures Tullamarine Airport - the attendants were on time polite and had high standards of uniform. More importantly two people were scanning tickets to enter the gate not one. Entering the aircraft was greeted with more smiles including the head flight attendant. After take off she agreed to move me to the exit row given my height (190cm). Ipads in all the seats and also complimentary headphones before entering the plane. Flight attendants then walked down both aisles making sure anyone who missed them got a pair before take-off. Food was very good timely delivery with multiple takings and more service with a smile. So far dealt with 5 flight attendants - faultless. Drinks were great and they were very prompt with taking rubbish despite having a full 767. I was also offered to have my trench coat stored during the flight with the business class luggage very thoughtful. Flight was comfortable service exceptional farewell contained yet more smiles and I've never flown better in my life. Very impressed with the way I was treated.