Qantas Airways

Qantas flight from Hong Kong to Melbourne, and the A330 was new. Great IFE with touch screen and usb ports. Service was superb. I had not travelled Qantas international routes for more than 10 years, and I have to say it has improved dramatically. Food was nice - a hot entree (2 choices), or cold salad, plus a hot bun and dessert. Mid-flight snack, then breakfast.

Singapore to Brisbane and Qantas customer service is very poor. The food is dreadful, most of what we ate should not be served to customers. The cabin staff mocked us when we brought this to their attention. Having taken five flights with Emirates in December 2015, we had become accustomed to their excellent service, food and cabin comfort. Flying with Qantas from Singapore to Brisbane was one of the longest seven or so hours of my life. The cabin staff were arrogant, disinterested and in denial regarding the food quality. When I called Qantas the next day to complain they could not care less, a real waste of time. I always think a good test of the quality of any company is how they deal with customer issues, Qantas were very poor in this area.

Singapore to Sydney was an unpleasant experience from the time of entry into the aircraft. This Qantas A330-200 had a domestic configuration rather than international. Meaning there was one bathroom shared between all business class, crew and pilots, and the occasional desperate economy customer. It was occupied throughout the flight, possibly because pyjamas were issued and many took the opportunity to change before sleeping. It was usual to find up to 6 people queuing to get in, which is not what you expect for the extra price paid. The crew were also frazzled trying to prepare snacks in such a small galley. There was also something wrong with the new beds which kept eating the seat belts and had to be dismantled. Can usually recommend this airline but not this time on this particular sector.

Brisbane to Hong Kong on Qantas A330. Good flight all round. New bed was comfortable and more spacious than other airlines I've recently flown. Food was good but ran out of my choice. There was an option to prebook the meal but I did not take it up. Service good. On time departure and early arrival.

A textbook flight with Qantas Airways from Sydney to Auckland. Lounge was good for a decent breakfast and very comfortable. Plane took off a little late but friendly crew and great service made it feel like a seperate cabin - not just a curtain dividing Business from the rest of the plane. Decent wines and food and the flight was quite seemless - a rare chance for some peace and quiet and time to myself. Bags were first off and started coming out of the carousel when I walked up to it. Good to see that Qantas does a relatively short flight as well as it does the long ones.

Flew Qantas business class on the seasonal supplementary direct flights between Brisbane and Christchurch. Qantas lounge at Christchurch is quite nice. I think it's one of the better ones in the Qantas Australasia network. The flights were on time. Business cabin half full on each flight. Flight attendants attentive. Food was okay. Had fish option both flights and was okay. Drinks plentiful. Business bags were last off the belt at Christchurch. Brisbane not much better. However, a great flight and recommend. I only wish this route was flown year round with Qantas as it is so much better than transiting Sydney.

Heathrow to Sydney via Dubai with Qantas. What a pleasant surprise. A very professional service throughout from the on time chauffeur service through to an arrival in Sydney some 30 mins early, (this despite a delayed departure from Heathrow due to 2 non shows). The two service teams were excellent although my preference was for the slightly more restrained team down to Sydney. Entertainment system worked, seats worked but needed the extra mattress for comfort. Food acceptable particularly the Q select special. Wine delicious.

Melbourne to New York via Los Angeles in Qantas Business class. This would have to rate as one of the worst travelling experiences we have had. It began at check-in to find our seat had been changed and while travelling as a couple we had been split up. When we pointed this out we were seated together but with bad grace. This was followed by disorganisation at the boarding gate in Melbourne where everyone was herded together with no attempt to have controlled lines. Having boarded we were advised of a delay with the reason given as refuelling being late. An attempt at humour was offered that perhaps the re-fuelers had overindulged at Christmas. Total inefficiency would have been a more accurate explanation. We arrived in LA late so transfer to New York flight was chaotic and delayed. Qantas staff at LAX gave the impression they had no idea as to how to handle the situation. To top this experience our luggage was lost and two days later has not been located. We were directed to British Airways luggage service at JFK and they have been hopeless. Luggage was not forwarded as promised that night and next morning as we were departing for Canada we went to the office again and they could not tell us where it was. The 1800 telephone number does not respond and we still do not have our luggage. We have tried to contact Qantas in Australia to be told via automated response there is a 63 minute hold time. This service from Qantas is disgraceful. An email sent to Qantas customer feedback resulted in an automated response indicated a 15 day wait. The seat in business class is fine but would be very hard without the addition of a quilt like mattress provided. The food certainly does not live up to the hype of a Neil Perry menu. The attitude of staff is perfunctory at best and the luggage staff at JFK were a disgrace. Unfortunately we are returning with Qantas as we would not choose to fly with them again but having incurred the enormous expense of new clothes suitable for the snow in Canada we are not wishing to add to the expense created by this poor service.

Flight from ADL-MEL is only a short flight but flying with a premium airline like Qantas Airways is the way to do it before christmas to make sure you get to your destination. Check in was easy, with the new procedure of enter details in via the accessible computers available to customers. Printed out boarding passes and baggage tags and took bag to bag drop counter. Very easy. Airline boarded fast, row 26D, good seat. The new addition of the in-seat tv's are great. Select anything you wish for, and used the in-seat messaging service which was great with a friend sitting 4 rows away. Was a lunchtime flight, shame no wines only softdrink and juice or tea/coffee but meal was good. No complaints as seat was comfortable and well padded given I have soft tissue injuries.

Melbourne to London via Dubai. The crew on the Dubai to London leg were incredible in contrast to the Australian based crew from Melbourne. I had more engagement on the seven hour flight Dubai - London (of which three hours were spent sleeping) than on the 14hr Melbourne to Dubai sector. Food was good - on the Dubai to London flight where the Chinese noodle style cardboard box is served before landing, this is the snack meal. There is still a full lunch served at the start of the flight with linen and crockery. Seats are full flat though not ideal for solo travellers, with a 2x2x2 configuration meaning you have little privacy from your neighbour. As a BA Gold card holder I would still prefer to fly Qantas on Dubai to London route than BA and I still collect my BA Avios and tier points.