Porter Airlines

Not Verified | This is my first time to fly with Porter Airlines, I heard about this airline from a family member. I was a little confused to book my flight with them or choose WestJet or Air Canada but at the end I booked it through Porter and after flying with them I was so relived that I made a best decision for my trip to fly with Porter. Overall experience from the booking online to the customer service agent contact to check in to fly back and forth to my destination was simply awesome. Staff at the airport and inside the plane (Cabin Crew) were totally professionals. Service that they offered I have never received on any other domestic flights. I would love to book my future travels with them without any hesitation. I am a tall guy but the leg room was simply amazing for a person of my height. I wish they continue providing the same services and include more destinations to there routes. Best of luck to the whole team!

Not Verified | It was my first time flying with Porter Airline, so I was a bit worried, especially because the airfare was much less expensive than many other airlines. However, this was one of my best flights ever, and from now on I will use Porter Airline whenever I can.

Not Verified | Never again will I be booking a flight using this airline. For context, my family and I are going on vacation to BC to visit Banff. We arrived at the airport at 4am since our flight was at 7.48am. Not until a couple of minutes before the flight did they finally come for the check in. Mind you they had a whole line behind us from the counter to the airport door. A very unprofessional and unpunctual staff. Never again would I even consider booking a ticket from them.

Not Verified | Do not take this airline if you are worried about getting to your destination on time. First flight delayed causing me to miss connection. Didn't rebook me on a connection until the following day. Couldn't wait that long. Rented a car in Toronto and drove to Montreal. Told me to pound sand on getting a refund for the inconvenience they caused.

Not Verified | The most wonderful staff I have ever met. It was the staff that inspired me to write this review. Because it was an ordinary flight, similar to other flights, but we had one trouble, in which case they usually get off the plane, and it doesn’t matter that the problem is not the fault of the passenger. So, all the staff with a great desire to help, solved our problem and we still flew. This is a real concern for passengers, the human factor, which is just on top in this flight! I want to thank each one separately Charito, Murielle, Jeleesa, captain Matthew, captain Jay

Not Verified | Our flight with United to Vancouver from ROC was canceled due to weather and could not be rebooked for 2 days. We had to be in Vancouver to catch a train. After frantic searching for an alternate travel plan we found Porter Airlines. Jumped in the car, drove 2.5 hours to Toronto and arrived in Vancouver only 3 hours later than original schedule. Everyone from check in to flight attendants was wonderful. As was food and drinks. We are returning now and upgraded to premium seats. Enjoying the same fabulous experience with Porter. Thank you!

✅ Trip Verified | I am a person in a wheelchair needing special assistance. Due to the unpredictable weather of the day I chose to fly home flights where a mess. During this time I hasd the best care and would like to acknowledge the men that assisted me on and off the planes via the 'stair climber'. They were amazing and made all the crazy antics of the day bearable. Thank you so very much, you did an excellent job and it is because of you two I would fly porter again.

✅ Trip Verified | Flight cancelled due to weather conditions. Re-scheduling suggestion didn't work for me, so I cancelled the booking and requested a refund. Horrible customer service, took 30 days for first review. They refused to give me the money, only a credit. But I am a foreigner not planning to use Porter anymore, and don't have friends in Canada to transfer the credit. So the money stays with Porter, who didn't provide the service, that blames the weather, but I am the one who got screwed. Seems a thieves' practice.

✅ Trip Verified | I was scheduled to fly from Quebec City to Toronto on Sunday, 11 June at around 4:30 PM. The flight was first delayed by 50 minutes and was later cancelled. No explanation was given for why this occurred. There was no Porter representative at the gate that we could talk to or that could help us figure out our next steps. All we received was an email automatically notifying us that we’ve been booked on a flight at 9:30 AM the next day. They did not even offer a voucher for a hotel, despite the fact that they were forcing us to stay in Quebec City overnight. With no one at the gate to help us, we were all forced to call Porter representatives and were put on hold for at least 30 minutes to figure out if we can be put on an earlier flight that same day. After I finally get through to someone, I was informed that there is indeed another flight on Sunday to Toronto that goes through Montreal via Air Transat. I asked to be rebooked on that flight and the representative did so, but when I went to pick up my boarding pass for the new flight from Air Transat, I was told my name was not even on the flight manifest. After a two-hour back and forth between the two airlines (Porter insisted that I was booked on that Air Transat flight, according to their records, while Air Transat literally showed me the flight manifest that did not have my name on it - of course, by that time that flight to Montreal had already departed), Porter said the earliest flight they could put me on now would be on Tuesday. I demanded that Porter refund me fully for the flight at that point. To their credit, they did issue a refund thanks to an incredibly kind and compassionate employee on their customer service line who stayed with me on the phone for those two hours to help bring me some kind of resolution to this awful situation, and who advocated for me to get a refund despite it being against Porter’s official policy (if they reschedule you on another flight within 48 hours, they don’t issue a refund). After getting a refund, I booked a 5:00 AM flight on Air Canada for the next morning. Thanks to Porter’s incompetence, however, I was forced to pay for a hotel room out of pocket as I couldn’t leave until the next morning, and the Air Canada flight cost me $100 more. All in all, Porter cost me $250 that basically just went down the drain and that I’ll never get back, for absolutely no reason other than their pure incompetence. I basically ended up paying $750 in total for this short one way flight, thanks to Porter’s incompetence. I will never fly Porter Airlines again. All of this could have been remedied if they had a person at the gate from the beginning. That was the absolute bare minimum and they could not even deliver that.

Not Verified | This was my first and last time flying with Porter. This airline has no business charging to bring a carry on. I can understand when budget airlines like Ryanair do this - you can pay 50 bucks or even less for an hour flight so you know they will charge for every little thing. With a price of 250 bucks round trip from Ottawa to Toronto, I was shocked when I checked in online and they wanted to charge for a carry on bag. The price of the ticket is definitely not good value if it doesn’t even include such a basic thing. For some unfathomable reason, it’s also more expensive to get a carry on rather than check the bag. Never again. Other things I noticed were the flights were delayed more than once in both directions and the staff were not particularly friendly at all. I had a miserable experience with Porter and would never recommend them. I’ll drive or take Air Canada next time I make the trip.