Porter Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 215 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
3/10

"can't count on arriving on-time "

(Canada)

Trip Verified | Newark to Toronto City. I'm not sure why this airline bothers with flight times. They should just tell you to show up sometime within a few hours of your flight. I have flown with them numerous times and they have never been delayed less than an hour, and up to 5 hours, or cancelled and rebooked. It's ridiculous. What good is a good price if you can't count on arriving any time close to the scheduled time?
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteNewark to Toronto City
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"great pleasure to fly"

(United States)

Trip Verified | Thunder Bay to Timmins via Toronto. Today I had the great pleasure to fly for the first time on efficient and friendly Porter Airlines . It is primarily a Canadian Regional based out of Toronto. I am presently a Delta (Skyteam) Diamond and United/Lufthansa (1K). I was 100% satisfied and will be flying Porter whenever I get a chance. I had a choice to fly Air Canada, and could have accumulated more Star Alliance miles/points and chose this little giant killer. Congratulations and thanks for the safe and professional flights.
AircraftBombardier Q400
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteThunder Bay to Timmins via Toronto
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"No communication from Porter"

(Canada)

Trip Verified | Booked to fly St. John's to Toronto. Delayed 6 hours before cancelling. Delayed on rebooked flight, over an hour sitting in plane waiting for paper work. After initial delay because flight crew wasn't here. Porter refused to give anyone hotel vouchers or dinner vouchers. Some people have missed multiple connecting flights. No communication from Porter.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteSt. John's to Toronto
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the opposite of helpful"

(United States)

Trip Verified | Toronto to Washington. Speaking to customer service agents was the opposite of helpful. I was told by three agents regarding a delayed flight: “The aircraft is unsafe to fly today.” - “They are fixing your aircraft” - “There is bad weather” - “Your flight hasn’t arrived because of mechanical issues at its origin” - “It is too cold to fly right now” The agents at the service desk were rude, short and had no knowledge of anything happening. Every 10 minutes I received a delay update and each time I inquired why, there was a new and unrelated excuse.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteToronto to Washington
Date FlownJanuary 2018
Ground Service 12345
Value For Money 12345
no
1/10

"taken off the flight"

(United States)

Trip Verified | Toronto to Boston. I will never fly with this company again. We were supposed to be leaving at 5:15 pm and didn't leave until 9 pm. When we arrived in Toronto to get our connecting flight we were promised we would be able to make, but we missed it because we were "taken off the flight". Everyone told us different information and no one was sympathetic.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteToronto to Boston
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"missed our family dinner"

(Canada)

Trip Verified | Toronto to Halifax. The 4th time flying with them in a row where the flight is 1-3 hours late. This time we missed our family dinner (it’s sunny and clean in both places). When you write them they never answer back and staff at their desk get mad at you when you ask politely why it’s late. It used to be great I don’t know what happened.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteToronto to Halifax
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"onboard service was impeccable"

(United States)

Trip Verified | Toronto City to Quebec City. My experience with Porter Airlines was exceptional. The trip out of City Airport was easy, convenient and fast. The Porter check in staff were courteous, efficient and answered my questions. The waiting lounge Porter uses was quiet and comfortable. Our flight left sharp on time and onboard service was impeccable. Overall it felt like flying the old fashion, elegant civilized way.
AircraftQ-400
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteToronto to Quebec City
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"last time with Porter"

(Canada)

Trip Verified | Definitely last time I fly with Porter! My flight to Ottawa was late by 1-hour. Then flying back to Toronto they cancelled my flight (almost an hour before). I had to pry information out of the service agents. They weren't very helpful. But I was lucky enough to get on standby and make it home the same day I was meant to fly out.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteToronto to Ottawa
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they denied to pay anything"

(Canada)

Trip Verified | Porter Airlines delayed my return flight from Toronto to Timmins on November 9, and it was a disaster ultimately diverting to Hamilton (which they failed to tell everyone until boarded and door was locked so we were trapped and not headed to our destination). Beware, they do this on late flights I've come to learn. The flight did not post a delay but did not board and no announcement was made prior to the scheduled departure time of 5:45pm. At 5:52pm I received an e-mail notification of a delay to 6:15pm. Shortly after that, the ground staff announced the delay and said it was a short delay “due to scheduled maintenance” (which made no sense as I assume you do all scheduled maintenance at your hub in Toronto or the GTA). At 6:03pm I again received an e-mail notification of a delay to 9:20pm. There were no updates provided every 30 minutes per their ”Delayed, Diverted and Cancelled Flights” policy. At 7:43pm I again received an e-mail notification of a delay to 9:35pm. There was no further information provided in respect of what was happening during all of this, which we later found out Porter was flying up another plane and the one we were supposed to fly on had been taken out of service). At 8:25pm I received an e-mail notification of a delay to 9:45pm. This made it 4 hours, which according to their ”Delayed, Diverted and Cancelled Flights” policy meant passengers should be provided with a meal voucher – This did not happen. At 9:52pm I again received an e-mail notification of a delay to 10:00pm, at 10:23pm I again received an e-mail notification of a delay to 10:20pm. Eventually, the flight boards and there was no warning about what was to occur next. Once everyone was on board and the plane door closed the Captain came over the PA system and said that we would not be going to Toronto but rather to Hamilton, Ontario (over an hour away by car) – there was no other detail provided. I asked the Flight Attendant what this meant and she said that we would fly into Hamilton and then a shuttle bus would take us to the Royal York hotel (not to the Island Airport to be able to get my car – which you could not get off the island given the delay). Several passengers demanded to get off the plane – this meant a further delay, by now it was approximately 10:30pm. I asked if I could fly out the next day and was told I could, so I decided to get off the plane. When I got to the counter inside the terminal at Timmins the agent said that the morning flight had been cancelled, again another fact not shared prior to my decision to disembark. They also told me the midday flight around noon was full on November 10th and I could not get on that flight, leaving the only option the 5:45pm flight the next day. I was told Porter would not provide a hotel in the circumstances but I could make a claim, which I did and they denied to pay anything other than $8.00 for a meal. I had meetings in Toronto on November 10th so I had to fly out in the morning, that left my only option to purchase a one-way ticket with Air Canada on a 5:20am flight (cost $392.42 CAD), plus meant additional expense to transit from Pearson Int’l back to the Island to retrieve my vehicle.
AircraftBombardier Q400
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteTimmins to Toronto
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"choose another airline in the future"

(Canada)

Verified Review | Super delayed flight from Sault Ste. Marie to Toronto. Captain couldn’t speak clearly with blurred English. I feel very unsure about why I chose Porter Airlines. So many others on this flight missed connections to other flights due to waiting times. I would definitely choose another airline in the future.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteSault Ste. Marie to Toronto
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no