✅ Verified Review
| Halifax to Toronto. I started flying Porter Airlines this time last year, they were a perfect solution to the many trips I've taken to and from Canada. However, my last experiences have been nightmarish. My girlfriend and I started our trip at Billy Bishop Airport (YTZ) in Toronto, our flight was scheduled to leave at 5:45 on a Friday. We arrived at the airport around 4:00 to an extremely crowded check-in counter and mile long security line. The line was serving no function as customer service representatives were pulling people out of the line based on their flight number. Not to mention, the flight updates were coming simultaneously with the scheduled times of departure. We waited about an hour in check in, where we gave up and brought our supposed checked luggage back to our apartment. At that time we found our flight was delayed further. Long story short this process delayed us around 5 hrs from the time we were supposed to fly until we found out part of the leg of our trip from Montreal to Halifax was cancelled around 11pm. We gave up and went home. We ended up rebooking with Westjet - and flying out the following night. Coming to the end of our trip. We were scheduled to fly again with Porter from Halifax - a stopover in Montreal - and to arrive to Toronto. Our flight was set to leave at 7:30 pm from Halifax, it was delayed before we got in. Then we boarded around 8 pm, then deplaned due to mechanical failures in the bathroom. This delay put us back another hour. At that point a porter representative explained to us that since we delayed our flight so long. Billy Bishop would be unable to accommodate us due to their curfew. So our options were Pearson or Hamilton. Which was just a bold face lie, when we got in the air they told us Pearson Crews were on strike and we were headed to Hamilton where a shuttle would bring us home. I'm usually not one to complain, but this airline has been totally oblivious to the basic needs of their customers. As we landed in Hamilton, an automated voice came over the intercom with a pre-recorded message. Then the stewardess pulled out a binder to read a standardized apology on behalf of the airline. Saying "we're sorry, we have arranged a shuttle, there will be no refunds" - "we hope you have enjoyed flying porter". At some point this company has to step up and face their problems head on, and take some responsibility for the service that they value providing.