Porter Airlines

Not Verified | Chicago to Toronto with Porter Airlines. I paid premium for my flight and the agent charged me $39 for a carry on bag. She insisted I have to check it in. I fly with this on all airlines.

✅ Trip Verified | Toronto to Newark. If you want to depart at 6, get a ticket for 4. It is not only impossible for this airline to leave on time, they do not communicate delays. Of course, no one expects much from airlines, but the level of sheer disrespect to customers by Porter is out of control. If you’re returning to Toronto in the evening, that delay might cause you to be rerouted with no compensation. Horrible customer service, avoid if possible.It is surely a first world complaint, but few things cause me as much annoyance as porter airlines.

✅ Trip Verified | I have traveled Porter many times from their inception. I have seen them grow and have participated in my of their growing pains. I was also very thrilled with the level of service I received and was impressed by the friendliness of the Air Hostesses. The ground staff - though not always pleasant were never rude. The reason for my review this time is the appalling Basic Economy Structure I was surprised with. They charge you $39.40 or something when you try to check in. This should have been made clear when I first booked the ticket and should not have been a surprise item. This was particularly painful because I had the onward journey with Air Canada and the return with Porter. With the new facelift of the terminal Porter niceties are gone - like free coffee and cookies etc. Now a breakfast sandwich costs $15.99. I am all for paying for convenience but this in my opinion is a ripoff. I am happy to note the rest of the service remains the same.

✅ Trip Verified | Montreal to Toronto. Not happy with the service. Porter airlines advertises cheap prices but then surprise you with extra fees for carry on bags. Don’t fool yourselves, it’s not actually as cheap as they say. Air Canada is way better and better service. This is my first and last time flying with Porter.

Not Verified | Porter has fallen from the level of service and quality it once had. YOW lounge permanently closed. Cheapest fares (basic) now do not include a carry-on, and their definition of "personal item" is very narrow. I paid for the carry-on allowed fare, and was told that my bag was over the 9kg limit for carry on. These are not practices of a premium or comfort airline. These are practices I haven't encountered since I flew super discount airlines in Southeast Asia. Flight was delayed almost two hours because crew was late. Upon landing at YTZ, we had to wait 15 minutes because another plane was at our gate. Then it was another 15 minutes to wait for carry on luggage to be released because they were short staffed that night. So much for "flying refined"...

✅ Trip Verified | Toronto to Montreal. They have completely changed over the last five years I will never use them again. They rip you off on your baggage fee if you don’t book it online. However they don’t tell you that!! When you arrive at the airport you cannot book your baggage charge on a separate booking station you have to wait for over one hour to speak to aN airline associate. I had to wait over one hour in the line up because their was only one person serving hundreds of people flying out yesterday. Then when I got to the line up she charged me over $44 for my baggage fee! On the way down I flew with westjet who charged me $30 On top of everything else, I had to ask this associate four times to give me a receipt and to return my photo Id. They use to be the best airline, Use air Canada or west jet in the future

✅ Trip Verified | Toronto to Washington. The good days are over (from a customer perspective)! I've been flying Porter for years, literally the day after they opened the Toronto-Washington route in 2011. Everything was fantastic until they reached a critical mass, and they sold the airport to an external investor. No more free coffee and snacks in the lounge, overall service is terrible, check-in staff is now just as indifferent as with any other major airline (maybe also as a result of a looming first time strike, as they protest bad management and disappearing benefits), price and frequent flyer structure is far less attractive than it used to be. Don't get me wrong: Porter is not worse than any other (North American) Airline, but they used to be so much better in almost all areas, and they are now just the same. I used to feel special based on how they treated me (even without their "VIP" program), now I have the same stupid cattle feeling as I have flying any other major airline. Growth and prosperity is certainly desirable, and I saw how Porter developed over the last few years. Unfortunately it has slowly followed the trend of most other carriers, and I have no incentive anymore to choose Porter. It's just too bad.

✅ Trip Verified | Newark to Toronto. I am appalled how bad this airline is. Loud prop planes with no TVs and not even wifi. But worse is the fact that a huge snowstorm was hitting the day I was due to return and they don't wave change fees in advance like other airline. They only wave change fees if your flight is canceled or delayed significantly which means everyone is left scrambling the day off a major weather event. This is especially galling for an airline that operates out of a city that gets its share of winter weather.

✅ Trip Verified | I have never received such terrible customer service in my life. My flight from Moncton to Ottawa was cancelled due to weather conditions (understandable) and I was sent an email asking not to contact Porter, stating that they would contact me with the next available flight information. I waited for hours and heard nothing from them. I ended up heading to the airport in hopes that I would be able to get on to the next flight that was going out. When I was told no, I asked when the next available flight was and they told me 8 days from when I was supposed to fly out,they told me I should have phoned them because everyone else did and they were able to get onto the next outgoing flights. Though, the email stated not to contact them. And apparently, they had no intention on contacting me either. They just hoped I would find another way home and they would get to keep my money. I ended up having to get a 24 hour, $200 train ticket to get home. To top it off, I received terrible customer service from everyone and was told they would not compensate me in any way for this terrible and costly inconvenience. My flight to Moncton was delayed by several hours. Porter is cheap but by the time you pay for missing your transportation (not to mention the time you spend waiting on a delayed airplane) it's just not worth the penny pinching.

✅ Trip Verified | They lost our luggage on a one hour flight from Sudbury to Toronto. One of our checked bags made it however the other did not. The reasoning was due to an off loading and unloading error. Meaning they took it off and forgot to put it back on. Absolutely ridiculous, almost comical the care factor from the luggage people. Do not recommend unless you plan on traveling with no luggage.