Pegasus Airlines

Not Verified | My wife and I had tickets Pegasus from Budapest to Istanbul on January 02, 2023 on flight PC-332. In the morning on the day of departure, we received an SMS about the cancellation of the flight due to bad weather conditions in Istanbul. This reason releases them from liability and indemnification of passengers. However, the weather forecast at Istanbul airport that day showed good weather. That is, the Pegasus airline brazenly deceived us all. Our attempts to change the flight did not lead to anything. The contact phone of the Pegasus did not answer. There was also no representative office of this company at the Budapest airport. All other flights to Istanbul of other companies that day were successfully completed. As a result, we bought more expensive tickets from Turkish Airlines and flew to Istanbul on the same day. Pegasus does not bear any responsibility to its passengers.

✅ Trip Verified | This has been the worst experience of my life with this company, i am not even sure to travel again in the next years. A trip that should have taken half a day was transformed into 2 full days of Travel, waiting at the airport during a transfer in Turkey, queuing during hours to get a new flight, no information at all, nobody from the company apologizing for the situation or even giving information. They have no notion of customer service, you are not a human to them, just a problem on their route. I strongly advise you to avoid this company if you do not want to have a very unpleasant experience, as apparently they have very very frequent delays of flights and cancellations of flights due to purely financial reasons and a very bad overall organisation. Then if you miss a transfer you can be sure that the treatment of your demand will be very long and painful.

Not Verified | Worst flight I’ve ever been on, abysmal start of a vacation. I don’t think the point of a budget airline is to absolutely humiliate and treat passengers like animals. To start off, our flight was delayed an unacceptable 4 hours at the gate without any explanation and it is still not clear why it got delayed. To top things off, when they let us into the plane, they told us to expect an additional hour of delay in the plane, seated in the most uncomfortable seats, and now one hour has passed with no news as to why all the delaying.

✅ Trip Verified | Pros- Low cost Airline. Normally hassle free. Cons - I had booked the flight from Munich to Dammam via Istanbul and had paid for the check in Baggage while booking the ticket online. I was told that the check in bag would be booked till Dammam. But strangely at the Istanbul Airport, I was asked to take the checked in bag as hand bag for which I had to pay extra for the Evisa to get inside Turkey to take the checked in bag. Despite several inquiries with the Airline staff, no real reason or explanation given for this inconvenience.

✅ Trip Verified | I took a flight from Casablanca to Moscow with stopover in Istanbul. After reading reviews I was very afraid. I had only 2 hrs to so security control in Istanbul and I was afraid to losing it because of delays. My big luggage was 20,1 kg and I was afraid they will ask me to pay more weight because I bough 20 kg. My hand luggage was heavy and slightly bigger than the company rules. Also my luggage was checked in Casablanca and I was afraid they would loose it or no having enough time to put it in the second place. I was first in the lane when check in started. All was very fast and easy. They didn't charge extra weight, they didn't check hand luggage size or weight (I have seen passengers with many bags and they allowed them to go), both flights were in time, staff and crew kind and helpful. I will fly again with Pegasus

✅ Trip Verified | Awful staff but great prices and routes. I only fly this airline because they have a direct flight from London to Ankara. One of their staff grabbed me and pulled me post check in to tell me I must check my hand luggage because of a full flight. I told them this is not possible due to having my laptop and valuables. The staff member began swearing at me and telling me he's will tell me what is possible and he will be waiting for me at the gate.

✅ Trip Verified | The worst airline I have used. The staff is rude, they doesn't speak (or doesn't want to) English. The cabin was dirty. None of our 4 flights left on time, the maximum delay was 3 hours, which was not compensated. I saw seats that do not recline, extremely uncomfortable. There was no on-board catering, not even water, which no one reported when we were booking our tickets. And the airline broke my new suitcase.

Not Verified | Today we were unfortunate to fly with Pegasus Airlines. Our flight was meant to departure from Helsinki at 14:45 which it didn't. And until 19 it wasn't even announced when it'll be. At 19 they said it'll be 0:15 Later they said it'll be 2:30 And now, at midnight they've updated it again - it's now 4:30 in the morning! It's 14 hours of wait! They update it every two hours! they gave a food voucher and a hotel, but you can't sleep - you have to wake up every hour and check if anything has changed! It's outrageous!! The worst flight of my entire life! Absolutely spoiled the beginning of our vacation and 120 EUR wasted on a hotel night we don't get to sleep in on top of ridiculous wait time!

Not Verified | I have previously given a review indicating my luggage was damaged. I couldn't find that review to amend it. The airline did pay for the damage fairly and I thank them for it. Also, I changed my rating for the cabin staff. My previous rating was for the Stockholm-Istanbul flight with the same airline.

✅ Trip Verified | This is by far the worst airline I have seen while traveling international they changed my gate last minute and I was running back and fourth trying to find my gate because they changed it last minute during boarding. They don’t care about there customers and only care about the money. I was running in the airport, employees are very rude and unprofessional they don’t even speak English. Pegasus employees did not help me find my gate I had asked them is this the right airline they told me flight was changed so we don’t know with a very little English. By far the worst experience for 400 dollar ticket one way to London. I will never purchase again as I almost missed my flight due to the lack of last minute changes.