Pegasus Airlines

Not Verified | Dubai to Istanbul. Awful seats. Not comfortable at all for a 5 hours trip from Dubai to Istanbul. No entertainment and even the chairs are not going back so you can sleep like on any other airlines due to the very small spaces between the chairs. Horrible trip. Not recommended at all.

Not Verified | Tel Aviv to Budapest via Istanbul. Excellent staff and service. Our flight got delayed due technical issues and we had to stay overnight in Istanbul. I just would like to express my gratitude to the handling staff, air and ground. Everything ran smoothly and very efficiant. We knew what was going on during the whole time, the staff was taking care of all quickly and with a smile. Technical issues are part of life but what was excellent is the way the company handles these situations. We got compensated for the delay on time and without issues. Thank you Pegasus. Definitely my choice for next flight!

✅ Trip Verified | On October 6th I flew from Beirut to Marseille via Istanbul on Pegasus Airlines. On my transit stop I was able to visit a business lounge in Istanbul airport(SAW). Was able to relax and wait for my next flight in comfort. Overall a great flight. I will always fly Pegasus given a chance.

✅ Trip Verified | I flew Pegasus from Beirut to Istanbul last week - rude flight attendants. It was a dirty aircraft with dirty bathrooms. People kept on trying to open the air vents above their heads, but no air come through. Everything on this airplane was for money. No screen, maps or No food. Moreover, on our day back to Beirut, they have changed the flight time an hour and didnt inform us about that - we missed our flight because of them and they have cancelled our ticket to Beirut and made us pay another one way ticket. However, we were not that stupid to use that plane again, we booked on Middle East Airlines. I would pay a few more dollars to avoid the worst airline conditions I've experienced.

✅ Trip Verified | Gatwick to Dalaman. I booked a flight months before as was travelling independently to Turkey. Pegasus was the best price for the flight times. Unfortunately as the Pegasus site seemed to run slow and never complete the booking, I booked via Olympic Holidays. The disadvantage of this was that you could not pre book seats/meals with either as Pegasus could not clearly use an Olympic reference and Olympic could not book any extras. At Gatwick airport check in was far too slow and it took 1 hour and 20 minutes. I asked politely for a window seat and was allocated. The flight was not announced until 19:40 for a scheduled departure at 20:10. Clearly we were not going to leave on time. The flight was fine but there seemed to be very few cabin staff so it took a long time for each sequence of drinks and food to occur. It is difficult for the staff & passengers as all the prices were in Euros despite being a Turkish Airline but they do have a lot of routed in the Euro Zone. The crew ran out of change for sterling and this again occurred on the return flight. Passengers assisted and I gather from one crew member this is not uncommon. What happens if they simply cannot obtain change? This took up a considerable amount of time. Pegasus support your crew with sufficient float! On the return journey, check in seemed late opening, I requested a window seat, the man dismissed the request saying seats already allocated. It was a rather bumpy landing at Gatwick but all was well. I decided to book for the same journey for September 2019 as the Facebook page was offering Summer 2019 flights. However none are available, other airlines have started booking

Not Verified | I recently flew with Pegasus to North Cyprus via Turkey. Taking advantage of their pre flight menu I ordered Mushroom Risotto and my wife ordered Chicken Schnitzel. It would appear that something was lost in translation. My Risotto manifested itself into Ravioli and my wife's choice was like the sacrificial lamb. Never again. On the return journey we hoped to choose from the on board flight menu, but sitting in row 20 we where served last and consequently by the time they got to us most of the available food had been sold or not even loaded. We were later offered the duty free drinks menu and decided to purchase two bottles of gin. Again none available. If this airline wants to compete in international air travel then they need to buck up and get their act together. Next time I travel to North Cyprus it will be by the Short Route through South Cyprus and not endure the 10 hours flight via Turkey.

✅ Trip Verified | SAW-SXF: Boarding was a huge mess. They first announced people of zone "A" would first board. I was zone B, so I waited but they actually never called zone B, so I was one of the last pax to board which meant there was almost no overhead space left. Plane was packed. Aircraft was a 2-year-old A320neo (TC-NBE). The seat was alright, it didn't recline and they weren't really comfortable but that's what you get when you fly low-cost. No IFE, no overhead screens to see flight stats. Took off and landed on time. SXF-SAW: Boarding was a little better as they didn't mention any zones. Had seat 3C, 3A and 3B were empty. Aircraft was a 6-year-old B738 (TC-CPE), though the seats were the same as the newer A320neo, so they didn't recline either. Plane was dirty as the crew only had like 5 minutes to clean the aircraft. I flew with Pegasus B738 plenty of times before and they had overhead screens for flight stats, but Pegasus either had them removed or they don't use them anymore. Took off on time, landed early but landing was very rough. On both flights the crew seemed very tired and like they didn't really care about their job. They weren't really good in English. Also one thing I noticed on both flights was how they just put a plastic soap bottle bought off a dollar store in the lavatories.

✅ Trip Verified | Istanbul to London. It was a terrible experience. I was waiting in the queue to check in, the queue was very long and I had to wait more than an hour, when I finally reached the desk, the member of staff told me that I can't do a check in because it's less than 60 min left to my flight (it was 58 min) and he advised me to speak with supervisor. I went to speak with supervisor who was dealing with other unhappy customers (many of them). At first she didn't even pay attention when I came to talk to her, after waiting around 15 min she told me that she can't do anything about it and told me to go to Pegasus ticket desk, when I went there the member of staff told me that they can't do anything about that as well, as I had to arrive earlier to the airport (not sure how early that should be). She said that there is another flight to London however the plane is full and she advised me to check with other airlines. Thank you Pegasus for such a "great service". I had to buy 2 more flight tickets which were not cheap. I'm very, very disappointed, I wanted to save money, but finally I just spent way more. I asked for a refund but all I've been told was that I wasn't present at check in desk 60 min before flight so there is nothing what they can do. I will never fly with Pegasus again and I will advise others of the same.

✅ Trip Verified | Brussels to Beirut via Istanbul. I will avoid if possible. 40 min delay and broken seat, customers that use this are also terrible, caused extra delays. I bought last minute (expensive) tickets so value for money not good

✅ Trip Verified | Dubai to Stansted via Istanbul. Budget airline, cramped and uncomfortable, no in flight entertainment (ok with one of those neck pillows you can buy) but less than half the price of the likes of Emirates / Etihad. However they should accept all types of credit card (my UAE one wouldn’t work but luckily I had cash for water!) They get you on and off the plane speedily. Not sure why people are complaining, you get what you pay for. Very friendly staff too working with what they are given to provide a great service on a not so great plane.