Norwegian

Low cost but a friendly and relaxed company - I always use it for my flights when possible. Online service is slow, customers servie line by international call only. Friendly and kind staff onboard, free internet for all passengers and affordable prices for extras.

Delay, no communication and cancelled flight at 20.50 with no explanation or help. All passengers left to fend for themselves, with next flight 24 hours later. Never again.

First Flight: short and uneventful on a B737-800, free internet onboard, and a TV show playing throughout the flight. Cabin crew were helpful, and seats were comfortable. Stockholm Airport: Flying premium, we were allowed in Menzies Lounge. Warring: Lounge only lets you in 3 hours before departure. Stockholm airport is very expensive and we spent 80$ on a light meal of pasta and salad. Second Flight: Flew Premium class at the price of economy with Lufthansa. Norwegian is an undiscovered gem, having wonderful food, very helpful staff, and a clean, comfortable cabin. Crew were American and Swedish, and they served lots of drinks, and excellent food. The ambient lighting in the cabin was a nice touch in the overall modern cabin. the selection of films and music was very large, and the screens were very responsive.

I have relatives in the North of Norway and have flown to Tromsoe/Harstad many times. Three times I have flown Norwegian to Tromsoe and every time my luggage has had to be sent after me on a later aircraft than the one I have been booked on. The turnaround time in Oslo is too short, and staff in Oslo appeared to be very used to this happening. When I booked the flight for 7th July I specifically asked about this and was assured that it would be ok. The delayed luggage is extremely inconvenient, and has created difficulties for myself and my family.

Read mixed reviews about this airline before we travelled but for us it worked. We travelled Premier Class. Seats very comfortable, lots of leg room and attentive staff. Food was fine. Drinks at meals only but otherwise water was readily available throughout the flight. Blankets are really good! Check in at Gatwick for Premier Class could be improved - we were left to fend for ourselves which was not what we were told when booking the tickets as there should be a designated check in point which was not there. The only other thing which could be improved are the selection of films on offer. They could be upgraded and brought up-to-date - we'd seen most of the films which were quite 'old'. Apart from that, we would fly with them again.

I must say that I am pleasently surprised with this airline, Norwegian's short haul product is absolutly stunning. Actually, far better than many non-low cost airlines' short haul product. I flew one of their many aircrafts furnished with the sky interior cabin, and not only did they provide mood lighting on this 1hr 40min flight, but also free wi-fi for all passengers! To top it off, there was also an inflight entertainment system with a fair amount of movies and TV-series I could choose to from, also for free no matter which class. This offer was avaible on your phone, tablet or PC, not on a screen on the seat in front of you. Their "N" magazine was also avaible in every seat pocket. No free food or drink on offer with Norwegian. Seat was comfortable and crew members was polite and nice. Flight was on time, we landed ahead of schedule. Recommend this airline.

Flew on a Norwegian flight to Haugesund, via Oslo, from Berlin. Had a 60 minute layover in Oslo. Trouble is, you have to personally walk your luggage through customs, then check it in again - once boarding starts, the baggage drop does not accept bags anymore. Thus, we were told we had to get rebooked, since we have to be on the same flight as our bags. At the counter we learned that we could be rebooked to a 22.00 flight - it was 14.25! We had booked a connection with a total travel time of 3.40 h - so, the delay of over 7 hours (for our 50 minute flight to Haugesund) effectively tripled our travel time. Staff were less than helpful in making the situation more comfortable for us - food vouchers were provided, at least. A place for my pregnant wife to rest? Fail. A place for our 15 month old toddler to nap? Fail. Getting a message to our relatives at Haugesund airport - who had no cell phone or internet connection at the cabin? Fail. All it would have taken on Norwegian's part was to have someone meet us at the other side of customs to receive our bags and direct us to our flight. It was 14.20 when we cleared customs, boarding had started 5 minutes earlier and departure was scheduled for 14.45 - Oslo has a family line for security that takes about 10 minutes, max - so we could have been at the gate by 14.35. After all, Norwegian had posted and sold us this connection. As it was, we spent the day at Oslo airport and didn't reach our destination until 22.50 that night, way past the bedtime of our toddler!

Once departed flight was ok but before 2 hrs delay sitting at the gate. Reason due to late incoming aircraft. Fellow passenger informed 3 flights out of 3 this has happened to her. Felt like 30 degree heat in the cabin - nothing to drink. Water was for sale. Never again with this airline even if seats were for free.

We were first to board and were at the front. Flight went by quite fast. The free WiFi and screens really help you get through the flight. The staff are really nice, and happy to help you. Seats are okay. Would reccomend

8 of us were booked for a flight on Norwegian Airlines from Oakland to Stockholm. Then the day of departure we were notified that we would be flying on HiFly Airlines instead. First, we had ordered assigned seats so that we could sit together because we had a 2.5 yr. old in our group and wanted to be able to help care for this first time flyer. We were not given seats together. Secondly, the planes air was not individually adjustable and the plane became very hot and stuffy throughout the flight. Thirdly, we were not offered water or drinks except during a meal and were told we could only have 1 drink per person throughout the 10 hour flight. That is unhealthy and unsafe. Fourthly, there was no entertainment in English including the children's cartoons. Also when cabin lights were dimmed for sleep the lights where food is prepped were not and the whole plane was starring into the lights. So needless to say the flight was horrible.