Malaysia Airlines

What an absolutely non-customer service focused Airline. Never again will I fly with Malaysian Airlines. It was the first and last time. Normally I fly with Singapore or Emirates but had seen some reviews saying that Malaysian was good. How wrong could you be. 19 hours delayed bag lost. When I missed our connection due to delays not one person from Malaysian made any effort to help over 20 people also delayed with me. I arrived Terminal 1 Heathrow was told to go to the tranist area in terminal 4 where I was turned away by security. I then had to return to Terminal 1. I then queued for an hour at least before I was told to go landside for assistance. This then took four hours before I was rebooked. I was then given some pittance value food vouchers that were only eligible in a terminal I was not departing from. Then even though the staff had over 9 hours before I departed on my rebooked flight (with Etihad) I was told on departure my bags would not make it. My single stop trip had also been turned into a 2 stop trip which added another 6-8 hours. No help whatsoever when they lost my bag just left at an airport in Australia with no clothes. Pay a little extra and travel with Singapore Airlines.

Travelled on the new 787 plane LHR to KL and sat in the upper deck seat no: 33H an aisle seat in a row of 2. Was impressed with the cabin which is small (about 10 rows) and has a seat configuration of 2-4-2 unlike the lower deck which has rows of 3-5-3 in economy. Service was very good and food reasonable with frequent snacks on offer. Boarding in this cabin is also smoother than in the lower deck as you board using the same door as business class. Plenty of films/TV shows etc to watch including recent films as well as classics. Absolutely no complaints at all once I was on board. However Malaysian Airlines customer service is the worst I have come across and was so incompetent/rude on the several occasions that I dealt with them that I will never travel with them again. In London before my flight they would not allow me access to my flight details on the internet and refused to reserve me a seat: in Bali I was unable to contact the office either by phone or in person to change the date of my flight to KL and was forced to fly with another airline although I had paid for a flight with Malaysian Airlines and in Kuala Lumpur I spent 5 hours in their office trying to ensure my flight back to the UK would not be cancelled. A woman seating next to me in the main MA office had been there 2 days waiting to speak to a customer service adviser.

Return trip from Brisbane to Bangkok. First time on the 330 on the Brisbane to KL leg. Had read other reviews which were critical of the seating comfort on the 330 but I found the comfort more than acceptable. Cabin crew very attentive and food excellent. Had booked a meal using Chef on Call and was served the meal for breakfast. Flight to BKK was on a 737-800. Was an older plane with no IFE but cabin crew were good. Flight on the return from BKK to KL was on a newer 737-800 with IFE. Only complaint for the return flight to BNE is that was more than 2.5 hours into the flight before I was able to get my first drink and that was after asking for it. After that no problems having wine etc topped up. Food was very good and the Lobster Thermidor was better than that on SQ.

In July 2013 my husband and flew to Sri Lanka from Melbourne for a 3 week holiday. The flight was good from Melbourne to Malaysia short turn around then on to Colombo. The return was hoped to go as smoothly but not to be. I have two issues with the airline both about treatment to passengers. Firstly flying from Colombo to Malaysia we were subjected to extremely loud promotional material about the airline for over 30 minutes. It left us with fingers in our ears and quite annoyed as it was very early morning. Many people were clearly discomforted by it and a request by another passenger to turn it down was ignored. That alone would lead me to not fly again. I made the mistake of ordering a vegetarian meal on the flight over and had the most bland and unimaginative food possible. My husband enjoyed his food but noted it was considerably poorer quality on the flight back to Australia. I will avoid this airline from now on and next flight was booked with Singapore Airlines.

We travelled from Hong Kong to Adelaide on 21-22/10/2013 and the leg from Hong Kong to Kuala Lumpur on the A380 was easily the best flight in 15 years of travelling on Asian airlines that I have encountered. Seating had plenty of leg room (something missing on the A330-300 from Kuala Lumpur to Adelaide) and the cabin service was unbelievably good. The staff actually looked to be enjoying their job. Will certainly be flying Malaysia Airlines again.

SIN-KUL-AKL. I don't think they deserve to be classified as s 5 star airlines I traveled with Thai Airways from Singapore to Auckland and their plane was much newer better food and flight attendants were friendlier. I boarded a very old Boeing 737 from Singapore to KUL with connecting flight from KL to Auckland. The aircraft from Singapore to KL was old with many of the seat arm rests torn off. Some staff were not friendly we were served a dried pastry overcooked and almost inedible and the inflight entertainment took a long time to work after take off. A real disappointment.

PER-KUL-LHR. After reading the reviews on here I was a bit sceptical about flying but was very pleased. The food was excellent the crew were very efficient and pleasant could not fault any of this. The seat comfort was ok once the optimum position was found. The pillow and duvet were fine considering how much cheaper they are than EK or QR it did not lack in quality in comparison with the ticket price.

LHR-KUL-BNE. Thankfully only one way. Having flown Singapore Airlines Emirates Kingfisher Air Asia Malaysian Airlines were a real disappoint. Most disappointing was the customer service which was badly lacking. Very strict on luggage limits. Poor food service taking a long time after take off to serve no regular checks on passengers for drinks or food and generally unfriendly. Perhaps the cabin crew were having a bad day but given the choice of competitors we won't be flying this airline again.

IST to KUL in business October 2013. Flight delayed 7 hours due to technical problem on the ageing 777-200. We were bussed to a nearby hotel but hotel and especially food provided was of low quality. Once we did take off the plane was showing its age although I found seat pitch generous and slept ok on the angled lie flat seat. No champagne before take off and no satay which they brag so much about. The older all male crew were efficient but not warm or attentive. IFE pretty poor compared to BA Emirates etc. Amenity bag small but adequate. Their A380 may be better but overall the experience fell a long way short of market leaders.

KUL-MEL 6 Oct MH 129. Been travelling Malaysia Airlines regularly over 20 years now have noticed their inflight catering and staff attitude (some of them) is getting worse and rather appalling. They need to start treating all Economy passengers much better. Recent flights got served a snack from / to Australia flights. Dried pastry overcooked and almost inedible lucky to get a second drink if you needed one. Very disappointing. They could take a tip from Air Asia Staff.