Malaysia Airlines

SYD-KUL B777. Malaysia Airlines is great in the air but crook on the ground. Staff at MH offices in SYD and DEL seem to treat pax as a burden. Queuing times at SYD were long. Inflight service is fantastic. Fares have gone up and TG and SQ are cheaper. MH is great airline with inconsistent service on the ground. I will definitely fly MH and ask friends and family to fly MH in preference to others. But the airline needs to shape up ground services. Also the economy seats on the 777 are narrow compared to those on Emirates 777s. Their planes crew service KLIA is superb. Just fix those loose ends.

Flew KUL-KIX (26/3) KIX-KUL (2/4). Successfully upgraded to business via plusgrade. All in all very pleasant experience considering the very small amount I paid for the business seats. Staff were very courteous and polite always addressing me by name and attended to my needs very quickly. Flight supervisor of the KUL-KIX was a very senior male steward. Very professional and casual at the same time. He would engage in informal conversations from time to time - nice personal touch. Food was standard business class meals. Satay as always was tiptop. The only down side I felt was the fact that there was no amenities kit provided for a medium-haul flight.

Flew Sydney to KL on 19th March in business class and it was very average. The food was a big disappointment with only about 10 of us in the cabin and one of the 3 choices had gone before they were half way through the service. The cabin was grubby and when we lifted the tray table for dinner there were hairs and old food in the cavity where the tray was stored. The crew were pleasant enough but no one stood out for service with a smile! We try and fly Air New Zealand when possible as they are slick and definitely worth the price. Come on Malaysian clean up your act!

PER-KUL-NRT on A333. Service good flights on time food OK. IFE had a good selection though it did need a reboot on the first flight. Aircraft new and very clean seat not so comfortable though noticed this especially on the 2nd red-eye flight.

JHB-KUL-CAN in new 737-800 and A330-300. Good legroom seats and offer high quality and sensitive touch screen PTV in every seats. The food served was excellence but the juices and coffee were just moderate. Various selection in IFE system except some categories. Staff service is better in domestic flight. Definitely Malaysia Airlines will be my first choice for flying.

SYD-KUL return Airbus A330-300. Both flights were on time. Planes were clean seats comfortable excellent IFE. The service was wonderful especially from SYD to KUL. Food was good alcoholic drinks were available. Fantastic value for money. Highly recommended.

Flew from Manila to Paris via Kuala Lumpur round trip. Flights were generally on time and slight delays were due to airport issues and not the aircraft itself. Sat in the front part of business class on the A380 (row 7&8) and seats were quite comfortable. The controls worked well and only comment I have is on flat mode it might not fit someone in excess of 6 feel tall (I'm 5"11). The bathrooms at the front of the 380 were the biggest I've seen on an airplane and was generally clean the whole trip. There were some cracks (covered by tape) and spills (cleaned up by not so nice looking rags) at the galley which I think MAS needs to repair. Food was good. Satay was great (even had a second serving) but the rest was standard business class food. They ran out of some spirits because they only used baby bottles instead of a proper large bottle. Staff were courteous as they always called you by your name and acted fairly quick to requests. They were quite engaging during lean periods of work which was actually nice. Just a minor comment. Overall MAS was a very pleasant experience for me and wouldn't mind riding on it again and recommending it to friends colleagues and family.

Flew from Brisbane to KL then Bangkok 3rd March Red Eye. First flight was great plane was clean and food was great. TV staff were so polite I was having a few vodkas and the staff actually came to see if I was ready for another drink they couldn't do enough. 2nd flight - plane a lot older staff not as polite but good flight. Returned 18th and 19th March - Staff were great on both flights food was great had no problems at all.

Flew economy class from LHR-KUL return. Flying on the 18th March and inbound 26th on A380. No foot rests no hot towels and only two meals offered on such long flights. Packet snacks were available from the galley however. Drink runs were made and IFE was good but navigation could have been better. Noticed on the flight map that we avoided all of Ukraine taking a slightly longer route hence a little late into KUL.

KUL-PEN Economy class on Boeing 737-800 Boeing Sky Interior. Smooth boarding attentive cabin crew AVOD in every seat. Peanuts and beverages provided on this short 40 mins flight. Comfort seat and legroom was fine for a short flight. Price was a bit higher than normal due to Chinese New Year Eve as most Chinese were going back home to celebrate.