LOT Polish Airlines

✅ Trip Verified | Warsaw to Geneva. LOT Polish Airlines is by far one of the least practical airlines from the European mid tier of commercial, national airlines. What is annoying is their bizarre policies which they supposedly think are ok but which annoy frequent travellers who experienced standard, typical service on other airlines (I am LH Gold status holder). My favorite two examples are: - times of boarding, in case of the delay, at their airport in Warsaw are always adjusted 5 min at the time. So you never know if you still have 15 min time to seat at the lounge or you need to go to the gate. Instead you appear at the gate and the time is postponed every 5 minutes. Sometimes 2 times, sometimes 5-6 times. Very annoying. - seat selection, especially in the emergency row. One of the gold status members is free seat selection. So I select an emergency seat for more leg room, at check in online I have to give my consent that I speak English, am able to open the door etc. When I then enter the plane, 70% of time I find out that row 12 was ultimately not an exit row (which is 14) and they never inform you that they changed the aircraft. Very annoying. The crew is not helpful at all, they just say they didn’t know. I am not sure who manages this company but they clearly do not fly very often.

✅ Trip Verified | Flew Edmonton to Warsaw return. Booked online at LOT Airlines. Premium Economy. 1) No mention whatsover of mixed cabin. Straight economy with Air Canada Edmonton to Toronto leg without being able to book seats online. Was seated in row 29. Same situation with Westjet on the return leg from Toronto to Edmonton. Unable to find any mention of fare classes on LOT's website. 2) Flight from Toronto to Edmonton was cancelled. LOT did not advise me of this cancellation and only after I contacted them did they fly me out the next day. No mention of compensation. Extra night hotel expense and missed day of work. I have never had these issues with any NA based airline and I fly a lot of miles.

✅ Trip Verified | Warsaw to Cracow. LOTs performance on domestic flights is alright, however, it could be better. The plane was OK, average leg space. Flight was on time. I have nothing to complain about, beside the food. A small chocolate bar is too little.

✅ Trip Verified | A chartered type aircraft arrived late, then the tyre was faulty and took 1 hour to change, the aircraft was certainly an ex Ryanair and appeared about 20 years old. Stinking and filthy.

✅ Trip Verified | Minsk to Warsaw. This is one of the best flights I had in Europe. The airplane is extremely comfortable, with soft seats and plenty of space to stretch your legs. The airplane has a 2+2 configuration, meaning that you have either a window or aisle seat. Flight attendant are corteous and provide a free drink and chocolate bar. Boarded in Minsk through the airbridge and left on time despite the challenging conditions (snowing and frost). Very good for such a short time flight. I wish LOT had more of this airplanes..

✅ Trip Verified | The plane was brand new and seats were very comfortable despite being of the ultrathin sort. They also had a power connection in front of each seat! The flight attendants were nice and attentive: we received a free drink and a chocolate. I did not like the short seat pitch (although I am 1.71 my knees were solidly against the seat in front of me when it started to recline) and the lack of windows (really? we still have rows without windows in 2019?). Above all, a 45 minutes delay meant we arrived after 10.30pm. Looking at statistics, this flight is always late; why not change the schedyule, then?!?! Although I would recommend LOT, I would strong discourage taking this flight, especially in row 11!

✅ Trip Verified | Warsaw to Chicago. My wife and I have several flights per year with LOT and different airlines. My wife also works for different airlines so I can say we are frequent flyers and can give you honest review. We fly to Poland 1-2 times a year and we never had any problems. Every time so far LOT customer service is really great to us. Are there any bad apples? of course, like everywhere else, but there are many airlines that customer service is worse! LOT is almost always on schedule - are there delays? of course like everywhere else and not always because of the airlines itself, there are many factors that cause delays. Food comparing to many other airlines is very good. They serve a lot, quick and leave people alone so you can rest. If you need anything, ask for service - simple as that. Ticket prices are very comparative and if you search online, you can get awesome deals. I think LOT used to be really bad (many years ago) but now from my experience LOT is top airlines and I recommend to give them a try.

Not Verified | Madrid to Warsaw. Once I thought that Alitalia was the worst European airline, until I tried LOT Polish. Aircraft was old with poor space between seats. Poor space for luggage and you’re asked to put your luggage down the seats when the inflight crew lets other passengers store jackets and sweaters in the space that’s supposed for hand luggage. Delayed flights without explanation, while they let you at queue for almost 1 hour waiting to board. Bad boarding, without order. Inflight crew isn’t the most kind or helpful. No entertainment system. I heard that a passenger was denied to use the toilets because, as attendant said: There’s no power or water by now, maybe after take off there will be. This is what you expect of a low cost airline, but not of the flagship airline of a country. I would rather take a stop flight instead of flying again with LOT.

✅ Trip Verified | Mombasa to Warsaw. I've got to admit, LOT is getting better and better. LOT's Boeing 787 Dreamliner's is one of the best aircrafts I flown. Legspace was above average (81cm), seat pitch as well. I found it extremaly comfortable. Cabin is very clean and modern. IFE is average. Cabin crew is professional and very polite. The food option was however very very mediocre. This was a charter flight, so that was not the food they serve on regular flights. The second thing, that I can complain about are the co-passengers, but their behaviour cannot affect my opinion as it's not the airlines fault. I highly recommend this airline.

Not Verified | Los Angeles to Warsaw. I wasted two hours of my time at Los Angeles airport because of LOT. I had my boarding pass, no checked luggage, so I went straight to security. After waiting an hour there, I was told that the boarding pass was not valid, and I had to go at the LOT counter. There, an agent told me me, laughing: ah yes of course mobile boarding passes don’t work for LOT flight here! After that I wasted another hour waiting to get it printed at the counter. If they know anyway that mobile boarding passes don’t work in LAX for your flights, why allow people to get them from their site?! Then at the counter, I was told that my carry-on luggage was too heavy, whereas on my flight to LAX (also with LOT) it was ok! I told them it didn't make sense, as they should have the same rules for the same planes. They didn't want to hear anything and I had to check in my luggage, resulting in losing even more time at my destination. Complete waste of time!